Leadership
Richard Bloom

Interim President and Chief Executive Officer

Roop Lakkaraju

Executive Vice President, Chief Financial Officer and Chief Operating Officer

Dustin Oxborrow

Vice President, Sales

Emily Rickman

Vice President, Services Sales and Account Management

Michelle Johnson

Vice President, General Counsel and Secretary

Chris Koverman

Vice President, Product and Engineering

Richard Bloom

Interim President and Chief Executive Officer

Richard Bloom, age 48, has served as a director of NexCore Group, LLC (formerly NexCore Healthcare Capital Corporation), a healthcare real estate developer and property manager, since December 2010. He has also served as a director of GlideRite Corporation, an equipment repair and maintenance service provider to large national retailers, since June 2009. Additionally, he served as Executive Chairman of Arcata LLC (formerly MyPrint Corp), a marketing execution services company, from 2009 through October 2011.

Mr. Bloom served as President and Chief Operating Officer of Renaissance Acquisition Corporation, a publicly traded special purpose acquisition company, from the date of their initial public offering in 2007 until 2009. Mr. Bloom served as the Chief Executive Officer of Caswell Massey (“Caswell Massey”), a personal care consumer product company, from 2006 to 2007, and as a director and Vice Chairman of Caswell Massey from 2003 to 2007. From 1999 to 2006, Mr. Bloom served in various positions at Marietta Corporation (“Marietta Corporation”), a maker and marketer of personal care and household products, most recently as its Chief Executive Officer and President. Mr. Bloom also served as a director of Marietta Holding Corporation, the successor entity to Marietta Corporation, from 2004 to 2007, and as a director and President of BFMA Holding Corporation, which owned and operated Marietta Corporation, from 1996 to 2004. Mr. Bloom also served as a director of AmeriQual Group, LLC, the largest producer and supplier of meals ready-to-eat to the United States military, from 2005 to 2007.

Mr. Bloom earned a BS summa cum laude in Economic Science from The Wharton School, University of Pennsylvania.

Roop Lakkaraju

Executive Vice President, Chief Financial Officer and Chief Operating Officer

Roop joined Support.com as Executive Vice President, Chief Financial Officer and Chief Operating Officer in October 2013. Roop has over 20 years of experience in technology companies. Prior to joining Support.com, Roop served as Chief Financial Officer of Quantros, Inc., a cloud provider to advance healthcare quality and safety performance. Roop has also been Chief Financial Officer of 2Wire and has held various executive positions at Solectron and Safeguard Scientifics. Roop began his career in public accounting, first with Grant Thornton and then PricewaterhouseCoopers. Roop earned a BS in Business Administration with an emphasis in Accounting from San Jose State University.

Dustin Oxborrow

Vice President, Sales

Dustin joined Support.com in January 2016 to lead SaaS sales and partnerships. Dustin brings nearly 20 years of experience in technology with over 10 years in SaaS. Prior to joining Support.com, Dustin served as Senior Director of Sales at BrightEdge Technologies, focusing on global and enterprise clients. Dustin also previously held the Head of Enterprise Sales role at Mindjet Corporation and Associate Director of Strategic Accounts at Verizon. He holds a BS in Business Leadership from University of San Francisco School of Business Management (with honors) and he has been awarded membership with the Alpha Sigma Nu International Honors Society.

Emily Rickman

Vice President, Services Sales and Account Management

Emily is responsible for Support.com Services customer relationships and new business development, as well as Services programs, products, and go-to-market strategies. She joined the company in 2010, and has  more than 15 years of experience in sales strategy development and execution for online technology services. Prior to joining Support.com, Emily led sales strategy for Circuit City’s extended warranty offerings, and drove innovation for a $550MM portfolio. During her tenure she designed and launched the industry’s first national accidental damage warranty program, and received top honors from the chairman of the board, including a Leaders of Distinction award. Prior to Circuit City, Emily was a management consultant for Cap Gemini Ernst & Young in their Energy practice. Emily is an avid reader and enjoys exploring new recipes and wines, traveling, and biking with her husband and two boys. She holds a Bachelor of Science degree, cum laude, in International Business from Trinity University.

Michelle Johnson

Vice President, General Counsel and Secretary

Michelle Johnson joined Support.com in July 2015 as Vice President, General Counsel and Secretary. Michelle has more than 15 years of experience advising companies in Silicon Valley on a broad array of legal matters. For the previous seven years, Michelle was Managing Counsel in the Corporate, Securities and Acquisitions group at Oracle Corporation. She has also served as Associate General Counsel at Openwave Systems, Inc. (now Unwired Planet, Inc.). Michelle holds a J.D. from Golden Gate University School of Law and a B.A. from University of California, Davis.

Chris Koverman

Vice President, Product and Engineering

Chris has over 20 years of experience in Engineering and Senior Management and joined Support.com in August 2014. Prior to joining Support.com, Chris held numerous senior management positions including: Director of Engineering for the Workflow Cloud Line of Business at Citrix where he led development for the GoToAssist product line, VP Engineering at Casabi – a cloud content startup acquired by Broadsoft, Vice President of BusDev and Strategy for Dulance – maker of a next generation product search engine acquired by Google, and Vice President of Engineering at Clarent Communications Corp.   Chris enjoys snowboarding, surfing, pretty much all other forms of exercise, playing the guitar, and spending time with his wife and 2 boys. Chris holds a BS in Biophysics from UC Berkeley and a BS in Computer and Information Science from UC Santa Cruz.

Back to Top See Demo Contact Sales Get In Touch