Rick Bloom is the President and CEO of Support.com. Rick’s leadership and commitment to operational excellence have established Support.com as the full spectrum leader in outsourced call center and direct-to-consumer tech support services. Rick is deeply passionate about technology problem-solving, enabling both consumers and businesses alike to get the most out of their tech.
Previously, Rick served as Executive Chairman of Arcata LLC, a web-based marketing execution services company, and was President and Chief Operating Officer of Renaissance Acquisition Corporation, a publicly traded special purpose acquisition company. Rick also served as Chief Executive Officer of Caswell Massey, a branded personal care consumer product company with an Online & Catalog Division as well as retail stores throughout the country. Prior to that, Rick was President, CEO, and COO of Marietta Corporation, a maker and marketer of personal care and household products for the country’s largest consumer product companies.
Rick currently serves as a director of WestMountain Gold, Inc., a publicly traded precious metals exploration company with an active gold mining project in Alaska. Rick also serves as a director of NexCore Group, LLC, a national healthcare real estate developer, operator and property manager and as a director of Glide Rite Corporation, a national field-service operator that provides equipment repair and maintenance service provider to the country’s largest retailers.
Rick earned a BS summa cum laude in Economic Science from The Wharton School, University of Pennsylvania.
Renée is responsible for Support.com’s go-to-market strategy, product marketing, and communications, as well as the management of the consumer software business.
Renée brings more than two decades of experience in product marketing, omnichannel marketing, brand development, and business operations. Renée is passionate about delighting and empowering customers and believes that unwavering customer centricity is the key to marketing success.
Renée was previously the Chief Marketing Officer of Quad Learning, a venture-backed education start-up, where she led all marketing domestically and internationally. Prior to that, she co-led AOL’s Paid Services Division as SVP, Marketing, and GM of New Subscription Services, and was Vice President, Marketing at Capital One’s U.S. Card Division. She also held senior roles at Philips Consumer Electronics (General Manager, Consumer Direct), and 1800flowers.com (Vice President, Digital Marketing), and was a Principal at Mercer Management Consulting (now Oliver Wyman).
Renée holds an MBA from Harvard Business School and a B.S. in Economics from the Wharton Business School.
Pat Clements joined Support.com in 2017 as Vice President, Corporate Controller and is responsible for all financial activities of the Company. Pat has over 25 years of finance management experience, primarily with technology companies in the Silicon Valley. Most recently, he spent nearly 8 years at Omnicell, Inc., a provider of medication and supply management solutions to healthcare systems, including 5 years as Corporate Controller and 3 years on an ex-patriot assignment in the UK. In his leisure time he enjoys golf, college and professional sports, cooking and travelling as well as spending time with his family.
Pat is a CPA and earned his BS at San Francisco State University.
Eric has been with Support.com since 2013. As Vice President, Contact Center Operations, he has overall operational performance responsibility of the company’s service delivery teams consisting of over 2,000 work from home agents and support personnel, located throughout the United States, Canada and the Philippines.
Eric has a demonstrated record of success as a contact center executive with over two decades of multifunctional experience leading effective business strategy, operations performance, and employee development to deliver a best-in-class customer experience within complex organizations.
Prior to joining Support.com, Eric was with Alorica where he led their centralized workforce management team supporting 22,000 agents. Previously, he served in roles such as Site Director, Director of Quality Improvement, and Director of Workforce Management at Sitel.
Eric holds a B.S. in Sociology and an MBA, both from North Dakota State University. He is also certified as a black belt in six sigma.
Charles Myers is responsible for product management and engineering at Support.com, managing a distributed team of engineers, product managers, and user experience designers who build great technical support experiences for consumers — and the agents who work with them. Half the team is located in Sunnyvale, California, while the rest of the team is distributed throughout the US and the world.
Prior to joining the Support.com team in 2016, Charles was a product management consultant and trainer with the 280 Group, and Director of Technical Marketing at Adobe — where he helped grow Adobe’s server software business from $3M to $300M annual revenue. He has over 40 years’ experience in product development, product management, and technical marketing, and uses agile methodologies with customer-centric thinking to build winning, and long-lasting, products.
Charles earned a Bachelor of Science, summa cum laude, in Electrical Engineering from Purdue University. For more information, see https://www.linkedin.com/in/cmyers4.
Emily is responsible for Support.com Services customer relationships and new business development, as well as Services programs, products, and go-to-market strategies. She joined the company in 2010 and has more than 15 years of experience in sales strategy development and execution for online technology services. Prior to joining Support.com, Emily led sales strategy for Circuit City’s extended warranty offerings and drove innovation for a $550MM portfolio. During her tenure, she designed and launched the industry’s first national accidental damage warranty program, and received top honors from the chairman of the board, including a Leaders of Distinction award. Prior to Circuit City, Emily was a management consultant for Cap Gemini Ernst & Young in their Energy practice. Emily is an avid reader and enjoys exploring new recipes and wines, traveling, and biking with her husband and two boys. She holds a Bachelor of Science degree, cum laude, in International Business from Trinity University.
Olivia is passionate about helping top technology companies grow, meet their objectives, and solve complex problems across a spectrum of legal issues. Her practice has focused, among other areas, on drafting, negotiating and closing complex commercial and strategic transactions, advising on emerging technologies and global products, and overseeing the favorable conclusion of significant litigation. Olivia provides practical and timely advice on business, compliance, regulatory and policy matters. Olivia joins Support.com most recently from Sigma Designs, Inc., a publicly traded semiconductor company based out of Fremont, California where she served as the first General Counsel. She also held roles at Marvell Semiconductor, Inc., and the California Court of Appeal for the 3rd District. Olivia graduated summa cum laude from the University of San Francisco with a B.A. in Philosophy, Politics and Legal, and holds a J.D. from the University of the Pacific, McGeorge School of Law. She is an avid traveler, reader and art-lover, and currently spends her off-time volunteering at various non-profit organizations in San Francisco.