Support.com, Inc. is a leading provider of cloud-based software and services that enable technology support for a connected world. Support.com is the choice of leading communications providers, top retailers, and other important brands in software and connected technology.
Our technology support services programs help leading brands create new revenue streams and deepen customer relationships. We offer turnkey, outsourced support services for service providers, retailers and technology companies. Our technology support services programs are designed for both the consumer and small business markets, and include computer and mobile device set-up, security and support, virus and malware removal, wireless network set-up, and home security and automation system support. Most of our technology specialists work from their homes rather than in brick-and-mortar facilities. We are compensated for our services on a per-incident, per-subscription or labor rate basis.
Our cloud-based offering, Support.com® Cloud (formerly “Nexus®“) is a Software-as-a-Service (“SaaS”) solution for companies to optimize support interactions with their customers using their own or third party support personnel. Support.com Cloud enables companies to quickly resolve complex technology issues for their customers, boosting agent productivity and dramatically improving the customer experience.
We also offer end-user software products including tools and apps designed to address some of the most common technology issues, including computer and mobile device maintenance, optimization and security.
We market our technology support services primarily through partners, who resell the services to their customers or include them in their service offerings. Support.com Cloud is marketed through a variety of demand generation programs. We market our end-user software products directly, principally online, and through partners. Our sales and marketing efforts are primarily focused in North America.
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