We want to make that happen for everyone by enabling dramatically better support for a connected world.
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based software and services for technology support. We drive value for our customers in two ways:
Support.com Cloud software
Support.com Cloud is designed to function like a GPS for customer support.
Our Support.com Agent Support application offers an easy-to-use interface that makes it simple for support agents to launch Guided Paths® that walk them through the exact steps they need to solve even the knottiest end-user technical problems. Full-feature remote access to the user’s connected technology is built right in, and detailed data is gathered throughout the entire interaction, providing valuable insights to support center management and a feedback loop for the continual improvement of Guided Paths.
Our Support.com Cloud Self-Support application provides a modern embedded web and in-app self-service solution based on smart, contextual guidance via Guided Paths. Support.com Cloud is the next-generation cloud software for tech support that helps provide a true omni-channel customer experience.
Technology Support Services
Our turnkey services for providing tech support to your end users on your behalf leverages our scalable workforce of technology specialists and proven expertise in program design and execution. Our agents take full advantage of our Support.com Cloud Agent Support software to deliver world-class service through both mobile and desktop apps. Customers can also opt to use a labor pool of their own choosing. We bring programs to market under our customers’ brands with targeted sets of offerings designed to maximize revenue and deepen customer engagement through an overall positive customer experience.
Services programs available for consumer markets include computer and mobile device set-up, virus removal and wireless network set-up. Programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.
Support.com is an independent, publicly traded company that offers operating scale, financial strength and stability, and the kind of vision and innovation that leading brands require.
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