Elevate Customer Support
in Zendesk
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Support.com® Cloud for Zendesk®

Intuitive support guidance that optimizes service delivery

With Support.com Cloud for Zendesk, the information agents need to resolve customer issues is right in front of them – and it’s automatically tailored to that customer, based on the customer and product data you already have on record. Contextual knowledge delivery resides directly in Zendesk to provide a better customer support experience.

Business Benefits

  • Improve productivity by transforming support workflows into easy to follow steps
  • Reduce effort by giving agents all the information they need in one place – no swivel-chairing to find disparate customer data or support knowledge
  • Increase customer satisfaction and loyalty with proactive support tailored to customers’ unique needs

Key Features

  • Step-by-step agent Guided Paths add built-in logic to your own best practices
  • Contextually relevant support automatically displays based on ticket information, and agents can also search for guidance within the app
  • Dynamic Decision Points query multiple external systems behind the scenes, synthesizing customer and product data to deliver specialized knowledge  – no need to consult your CRM or an external knowledge base

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