Increase Customer Satisfaction with Remote Video Support
Increase Customer Satisfaction with Remote Video Support

We live in an era of “right now.” So why should customers settle for anything less when it comes to getting support for their products? Something that’s been making a splash in the world of customer support as of late is remote video support. It lets customer support reps see the problem in real time […]

How Smart are Smart Homes?

Despite another wave of Smart Home devices and services entering the market following CES 2016, growth in related consumer demand is slowing, a clear indication that there are significant challenges to mainstream adoption. The complexity of securely and properly installing and managing all of these new devices – along with the lack of adequate support […]

CES 2016 Focuses on IoT —
Breaks Attendance Records

What is CES? CES, or the Consumer Electronics Show, came to a close on January 16th in Las Vegas, Nevada. CES is the almost 50-year-old annual trade show that features all the latest and greatest (and many not so) technologies and gadgets from around the world. While I’ve worked in the consumer electronics industry for […]

How Prepared Are You to Deliver Support to a Connected World?

The world is more connected today than ever before. With the rise in mobile devices and connected consumer electronics, broadband households in the US now own an average of seven connected devices (“The Internet of Things” Parks Associates). Many households are connected with a laptop or desktop computer and of course mobile devices, but in […]

Back to Top See Demo Contact Sales Get In Touch