How important is customer support in shaping brand experiences?
How important is customer support in shaping brand experiences?

Here at Support.com we recently conducted an online survey of 1,000+ consumers, asking them about their support experiences with brands at different stages of their customer journey all the way from consideration, to purchasing, to onboarding, to enablement, to continued loyalty. The results of the survey were fascinating. Some of the data confirmed what we’d […]

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