Security solved for home-based work

360° advanced verification

Homesourcing Cloud

A complete solution to stand-up secure, home-based environments for a globally distributed workforce. Homesourcing℠ Cloud is built on a modern, cloud-based infrastructure with advanced security and protocols that enable BYOD (bring your own device).

License the fully integrated Homesourcing℠ Cloud or key components.

What makes up the Homesourcing℠ Cloud?

SecureHub

360-degree security for the home environment

  • Identity, location, device, and system verification with advanced biometrics
  • Clean desk enforcement and contacts detection using environmental scans
  • Advanced 2-way data encryption
  • HIPAA, PCI compliance
  • Workbench toolbar integration that ensures secure connections to internal resources

ExpertToolkit

integrated tools to drive agent performance and efficiency

  • Guided Paths® platform + library: dynamic, self-support tool to facilitate speed to proficiency during agent training. Also used by agents during customer calls to boost productivity, reducing AHT.
  • SeeSupport: real-time video or image sharing between customers and agents. Available via browser, mobile, or tablet. Agents can see what customers see and annotate or describe specific instructions to resolve issues.
  • Remote device support: enable agents to remotely solve a customer’s issue. Customers grant permission to establish a secure connection with an agent that can be severed at any time.

ExpertCRM

complete CRM solution that enhances agent interactions

  • Ticketing system integrated with omnichannel agent tools (ExpertToolkit) and skills-based routing
  • Seamlessly connect with customers wherever they are: phone, chat, SMS, social, email, and virtual house call capabilities.
  • Robust API’s for integration and rich data export capabilities
  • Rich analytics and dashboards that showcase AHT, program performance, and KPIs

Benefits

  • Advanced validation: agent, data, and environment
  • Reduced time to stand-up a program with BYOD
  • Reliability with a cloud-based platform unaffected by local conditions
  • Improved agent performance and productivity
  • Increased customer satisfaction
  • HIPAA and PCI compliant

How does SecureHub work?

How can we help you today

How does SeeSupport work?

The Best Gift You’ll Give All Year

How can Support.com help?

Learn more