Guided Paths® are Support.com’s proprietary content platform and library with solutions to over 10,000 common tech issues. Using branching logic, dynamic decision points, and an easy-to-use authoring tool, Guided Paths elevate the self-support experience and improve agent training outcomes.
License the Guided Paths® platform to:
Author self-support guides or agent productivity tools for your products/services
Leverage Support.com’s internal content development team to develop your self-support guides and tools
Create self-led training and onboarding tools for new hires
- Reduce live agent interactions
- Reduce total cost of ownership
- Integrate self-service with CRM/ticketing system to avoid repeating steps
- Lower AHT by enabling agents to resolve issues more quickly
- Decrease onboarding costs through more efficient agent training
- Increase customer satisfaction
Digital solutions so your agents can focus on what matters most – your customers.
Intelligent, rules-based adaptive chatbots that improve CSAT and engagement while reducing overall program cost. Available 24/7.
Advanced IVR programs that increase operational efficiency and reduce AHT using AI, machine learning, and national language understanding.
Smarter processing for standard tasks like data entry and verification that free up agents to focus on resolving complex customer issues.