Support.com leverages customer information from Salesforce Service Cloud and your other data systems of record to give support agents guidance that’s automatically tailored to the customer.
With Support.com for Salesforce Service Cloud, agents receive a uniﬁed view of the support information they need. The step-by-step guidance of Guided Paths resides in the Salesforce interface, leveraging Salesforce Knowledge and synthesizing data from outside sources (like telemetry or warranty systems) for disparate customer information to help close cases faster and with less customer effort.
Agents save time with Guided Paths that automatically display based on the customer case information. They can also search for Guided Paths right within the app – no need to leave the Salesforce environment.
Plus, with less developer intervention, Support.com reduces the need for system integrators, making it easier to transition from deployed support software to the power of Salesforce Service Cloud.