to Present at 23rd-Annual CONNECTIONS: The Premier Connected Home Conference

Press Release

SUNNYVALE, CA / ACCESSWIRE / May 15, 2019 / SUPPORT.COM, INC. (NASDAQ: SPRT) announced today that Renee Soulliard,’s Chief Marketing Officer, will participate as a speaker at Parks Associates 23rd annual CONNECTIONS: The Premier Connected Home Conference, held May 21-23 at the Hyatt Regency San Francisco Airport in San Francisco, California. CONNECTIONS is focused on the use cases and emerging business models that will successfully engage consumers and grow revenues in the converging IoT industries.

Soulliard will participate in the session “Support and Installation: Making the Smart Home Work” on Wednesday, May 22 at 11:15am. The interactive panel session, moderated by Patrice Samuels, Senior Analyst, Parks Associates, examines strategies to deliver support to connected consumers and the monetization of product and service reliability.

Parks Associates latest research finds that U.S. broadband households have an average of 10.4 connected devices.

“As the number of devices in the average connected home continues to grow, consumers are seeking options that help them keep everything running smoothly 24/7,” says Soulliard, “With our extensive content library across the IoT eco-system and our ability to develop customized solutions, we can deliver a frictionless support experience at every step in the customer journey.”

CONNECTIONS addresses the challenge and opportunity for smart home providers as adoption of smart home products and integration of multiple connected device markets increase. The event addresses new approaches and solutions for connectivity, interoperability, and more.

“Consumers own on average just over ten connected devices, crossing entertainment, smart home, and health use cases,” said Denise Ernst, Vice President, Parks Associates. “This trend, combined with innovations in cloud technologies and service provision, creates opportunities for service providers to provide offerings that provide support options as well as data and privacy protection.”

More information about CONNECTIONS is available at To request specific research data, contact Elizabeth Parks at or 972-996-0202. Follow the event on Twitter at @CONNECTIONS_US and with the event hashtag #CONNUS19.

About, Inc. (NASDAQ: SPRT) is a full-spectrum leader in outsourced call center and direct-to-consumer technical support solutions. The company’s skilled US-based workforce delivers high quality, turnkey support solutions. With more than 20 years serving well-known brands, has the expertise, tools, and software solutions to troubleshoot and maintain all the devices in the connected home, helping people get the most out of their technology. For more information, please visit


Parks Associates’ 23rd-annual CONNECTIONS™: The Premier Connected Home Conference will take place May 21-23, 2019, at the Hyatt Regency San Francisco Airport in San Francisco. CONNECTIONS™ is the premier connected home event hosting more than 650 executives from the connected entertainment, IoT, and smart home industries. CONNECTIONS™ provides networking opportunities combined with two days of visionary keynotes and conference sessions focused on technology adoption and trends, product and service forecasts, evaluation of new business strategies, and recommendations for strategic partnerships, monetization opportunities, and value-added service design. The event also features a research workshop highlighting Parks Associates’ smart home insight consumer data.

Throughout the event, sponsors offer tabletop demos during networking events, spotlighting new technology innovations and services for the entertainment, mobile, and smart home market segments. For more information, contact, call 972-490-1113, visit


Sherrelle Lewis
Parks Associates