Redwood City, Calif. – August 23, 2016 – Support.com, Inc. (NASDAQ:SPRT), makers of Support.com® Cloud software for Support Interaction Optimization, and a leading provider of tech support and turnkey support center services, announced today that TMC, a global, integrated media company, has awarded Support.com® Cloud SeeSupport a 2016 Communications Solutions Products of the Year Award.
SeeSupport is an application of Support.com Cloud that allows customers to use their smartphone to share real-time video with a customer support representative. This technology provides contextual and timely insights to the support agent that now has ‘eyes on the problem’ and can improve first-contact resolution rates as well as reduce unnecessary field visits. Remote video support also creates a better experience for consumers by reducing the level of effort involved in troubleshooting and by helping resolve support issues faster.
“We are honored to be recognized by TMC for our continued product innovation with Support.com Cloud,” said Chris Koverman, Vice President of Product and Engineering, Support.com. “SeeSupport is breaking new grounds in the customer support space by delivering a simplified visual experience for both support agents and customers. In our initial experience of deploying this new technology with support organizations, we have noticed a 30% decrease in unnecessary field visits or truck rolls when consumers use SeeSupport in their support sessions. This leads to a better overall customer experience as well as significant cost savings.”
“Congratulations to Support.com for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “SeeSupport is truly an innovative product and is amongst the best solutions brought to market in the past twelve months that facilitates business-transforming voice, data and video communications. I look forward to continued excellence from Support.com in 2017 and beyond.”
Support.com, Inc. (NASDAQ:SPRT) is the leading provider of cloud-based software and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenues.
Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about-us/careers.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; MSP Expo; Real Time Web Communications and more.
For more information about TMC, visit www.tmcnet.com.
© 2016 Support.com, Inc. All rights reserved. Support.com and the Support.com logo are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. All other marks are the property of their respective owners.
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