Press Release

Support.com Wins 2016 CRM Service Rising Stars Award

DestinationCRM award recognizes innovation across the customer support industry

Redwood City, Calif. – March 9, 2016 – Support.com, Inc. (NASDAQ:SPRT), makers of cloud-based Nexus® software for Support Interaction Optimization (SIO) and a leading provider of tech support and turnkey support center services, today announced that they have been named a winner of the Rising Stars award given by destinationCRM.com, from the editors of CRM magazine.

“While the 2016 CRM Service Leader Awards honor the leading vendors in eight customer service and support categories, the industry is much broader in scope,” wrote the editors in the article announcing the winners. “That’s why, each year, we select a handful of innovative companies across the entire customer support industry and crown them CRM Service Rising Stars…. Although varied in their approaches, each one of this year’s Rising Stars has succeeded in raising the bar in customer service and support. And in doing so, each vendor has firmly established itself as either an up-and-comer or a seasoned veteran with a penchant for innovation.”

In an article entitled, “The 2016 CRM Service Rising Stars: Support.com Revolutionizes Customer Support in the Digital Age” author Sam Del Rowe wrote, “Support.com had a banner year in 2015, particularly with new additions to its Nexus tech support system. The cloud-based software is designed to improve customer interaction by integrating with companies’ existing customer service suites and providing features such as step-by-step guidance, remote access, and analytics—all of which are part of a larger mission to revolutionize customer support.”

Del Rowe’s article also quoted longtime industry analyst John Ragsdale of TSIA:

“The Nexus platform they have created is very impressive,” John Ragsdale, vice president of technology research at TSIA, told CRM magazine via email. “It automates repetitive tasks, moving beyond what you can get with a knowledge base, to actually automate agent activities and solutions so very minimal training is required for new employees to be productive. I’m very excited about the possibilities in this platform and look forward to it being adopted outside of their consumer devices and PCs sweet spot. There are some great opportunities even within enterprise support.”

“We are excited to be recognized by the editors of CRM magazine as being a key innovator in the customer support industry,” said Elizabeth Cholawsky, President and CEO of Support.com. “Our vision is to take the lead role in changing the nature of support, enabling it to accompany every stage of the product or service experience resulting in improved customer satisfaction and brand loyalty.”

This year, Support.com was selected for this prestigious award along with five other honorees: [24]7, Freshdesk, NICE Systems, TouchCommerce, and Zendesk.

About Support.com

Support.com, Inc. (NASDAQ:SPRT) is the leading provider of cloud-based software (Nexus®) and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, a stronger brand and growing revenues.

For more information, please visit https://www.support.com or follow us @support_com.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about-us/careers.

© 2016 Support.com, Inc. All rights reserved. Support.com, the Support.com logo and Nexus are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries.

Public Relations Contact:
Kate Lynch
Director of Communications and Content, Support.com
kate.lynch@support.com
+1.650.678.8658 mobile

Investor Contact:
Jacob Moelter
Corporate Financial Analyst, Support.com
Jacob.moelter@support.com
+1.650.556 8595

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