Press Release

Support.com Reports Second Quarter 2013 Financial Results

REDWOOD CITY, CA – July 31, 2013 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software, today reported unaudited financial results for its second quarter ended June 30, 2013.

Q2 2013 Financial Summary

For the second quarter of 2013, total revenue was $20.1 million compared to $17.3 million in the second quarter of 2012 and $20.2 million in the first quarter of 2013.

On a GAAP basis, income from continuing operations for the second quarter of 2013 was $2.6 million, or $0.05 per share, compared to a loss of $2.6 million, or $(0.05) per share, in the second quarter of 2012 and income of $1.9 million, or $0.04 per share, in the first quarter of 2013.

On a non-GAAP basis, income from continuing operations for the second quarter of 2013 was $3.8 million, or $0.07 per share, compared to a loss of $897,000, or $(0.02) per share, in the second quarter of 2012 and income of $3.1 million, or $0.06 per share, in the first quarter of 2013.

Non-GAAP results exclude stock-based compensation expense, amortization of intangible assets and other, restructuring and impairment charges, acquisition expense, other non-recurring items and tax expense associated with acquired goodwill. These items impacted results from continuing operations by $1.2 million in the second quarter of 2013, $1.7 million in the second quarter of 2012 and $1.2 million in the first quarter of 2013. A reconciliation of GAAP to non-GAAP results is presented in the tables below.

“We delivered strong Q2 results, highlighted by margin expansion, strong cash generation and SaaS revenue growth,” said Josh Pickus, President and Chief Executive Officer. “While delivering our fourth consecutive quarter of profitability, we also laid the foundation for future revenue growth with plans for a bundled support offering for Comcast and the addition of RadioShack to our SaaS customer base.”

Balance Sheet Information

At June 30, 2013 cash, cash equivalents and investments were $65.0 million compared to $59.5 million at March 31, 2013.

Recent Company Highlights

  • Overall non-GAAP gross margin of 55%, non-GAAP operating margin of 19%
  • Cash, cash equivalents and investments increase by $5.5 million sequentially
  • Hiring commenced for anticipated Comcast support bundle; model to be discussed on today’s conference call
  • RadioShack agreement for Nexus® platform pilot signed
  • DISH Network premium support program launched
  • Nexus platform enhanced with new Android support capabilities

CFO Transition

Shelly Schaffer, Executive Vice President and Chief Financial Officer, will leave the Company after five years to pursue an opportunity with Simply Hired, a private, venture-backed job search engine company. Ms. Schaffer will remain with the Company until September 2013. The Company has retained a leading CFO recruiter to identify Ms. Schaffer’s replacement.

“I would like to personally thank Shelly for her service to Support.com and the leadership she has demonstrated since joining the Company in 2008,” said Josh Pickus, President and CEO. “Shelly has played an integral role in the Company’s growth and continued success. On behalf of the entire organization, we are grateful for her contribution and wish her well in the future. When Shelly departs, our Controller Ido Sakal will serve as interim CFO, ensuring a smooth transition as we search for Shelly’s successor.”

“I’ve thoroughly enjoyed my experience with Support.com and appreciate the opportunities the Company has afforded me. I have tremendous confidence in the Company and the team we have in place. I look forward to assisting Josh and the Board with the transition,” said Ms. Schaffer.

Conference Call

Support.com will host a conference call discussing the Company’s second quarter 2013 results on Wednesday, July 31, 2013 starting at 4:30 p.m. ET (1:30 p.m. PT). The live call may be accessed by dialing (877) 388-8486 (domestic) or (408) 427-3864 (international) and referencing passcode 17033267. A live audio webcast and replay of the call will be available at the Investor Relations section of Support.com’s website at https://www.support.com/investors/events.

About Support.com

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based technology services and software. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers’ technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation’s leading communications providers, retailers and technology companies. For more information, please visit us at: www.support.com.
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Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about/careers.

Copyright © 2013 Support.com, Inc. All rights reserved. Support.com is a trademark or registered trademark of Support.com, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

Note on Forward-Looking Statements

Statements made in this document that are not historical facts are “forward-looking statements” and accordingly involve risks and uncertainties that could cause actual results to differ materially from those described herein. Forward-looking statements include, for example, all statements relating to projected financial performance (including without limitation statements involving projections of revenue, margin, income (loss), earnings (loss) per share, cash usage or generation, capital structure, and other financial items); the plans and objectives of management for future operations, partnerships, customers, products, services or investments; personnel matters; ability to complete contracts for anticipated expansion programs; and future performance in economic and other terms. The potential risks and uncertainties that could cause results to differ materially include, among others, our ability to retain and grow major partnerships, our ability to market and sell software and services to consumers and small businesses, our ability to market and sell our Nexus service delivery platform on a SaaS basis, our ability to maintain and grow revenue, our ability to scale and manage our workforce and retain personnel, and our ability to control expenses and achieve desired margins. These and other risks are detailed in our reports filed with the Securities and Exchange Commission, including without limitation our latest Annual Report on Form 10-K and our latest quarterly report on Form 10-Q, copies of which may be obtained from www.sec.gov. We do not intend to update this information to reflect future events or circumstances, and disclaims any obligation to do so except as may be required by law.

Disclosure Regarding Non-GAAP Financial Measures

Support.com has excluded stock-based compensation expense, amortization of intangible assets and other, restructuring and impairment charges, acquisition expense, other non-recurring items and tax expense associated with acquired goodwill from its GAAP results in order to determine the non-GAAP financial measures of income (loss) from continuing operations and income (loss) from continuing operations per share referenced in this document. We believe that the non-GAAP measures, when viewed in addition to and not in lieu of our reported GAAP results, assist investors in understanding our results of operations.

A. Stock-based compensation expense. Management excludes stock-based compensation expense when evaluating its operating performance because such expense does not require cash settlement and because such expense is not used by management to assess the performance of the Company’s business. Stock-based compensation expense was $768,000 in the second quarter of 2013, compared to $1.0 million in the second quarter of 2012 and $796,000 in the first quarter of 2013.

B. Amortization of intangible assets and other. Management excludes acquisition-related intangible asset amortization and related charges when evaluating its operating performance because the Company does not acquire businesses on a predictable cycle and excluding such charges enables more consistent evaluation of the Company’s operating performance. Management also excludes such charges because they represent non-cash expenses. Amortization of intangible assets and other was $335,000 in the second quarter of 2013, compared to $391,000 in the second quarter of 2012 and $335,000 in the first quarter of 2013.

C. Restructuring and impairment charges. Management excludes restructuring and impairment charges when evaluating its operating performance because the Company does not undertake restructurings on a predicable basis and excluding such charges enables more consistent evaluation of the Company’s operating performance. Restructuring and impairment charges were zero in the second quarter of 2013, compared to $172,000 in the second quarter of 2012 and zero in the first quarter of 2013.

D. Acquisition expense. Management excludes acquisition expense such as legal fees and advisor fees when evaluating its operating performance because the Company does not acquire businesses on a predictable cycle and excluding such expense enables more consistent evaluation of the Company’s operating performance. Acquisition expense was zero in the second quarter of 2013, compared to $16,000 in the second quarter of 2012 and zero in the first quarter of 2013.

E. Other non-recurring items. Management excludes non-recurring items, which generally do not require cash settlement, when evaluating its operating performance because the Company does not incur such expenses or obtain such benefits on a predictable basis and exclusion of such expenses or benefits enables more consistent evaluation of the Company’s operating performance. Other non-recurring items resulted in no expenses or benefits in the second quarter of 2013, expense of $57,000 in the second quarter of 2012, and no expenses or benefits in the first quarter of 2013.

F. Tax expense associated with acquired goodwill. The Company is required to record a deferred tax liability and the related tax expense that results from the amortization for income tax purposes of acquired goodwill. Management excludes tax expense associated with acquired goodwill when evaluating its operating performance because the Company does not acquire businesses on a predictable cycle and excluding such expense enables more consistent evaluation of the Company’s operating performance. Tax expense associated with acquired goodwill was $82,000 in the second quarter of 2013, compared to $68,000 in the second quarter of 2012 and $73,000 in the first quarter of 2013.

The Company believes that non-GAAP measures have significant limitations in that they do not reflect all of the amounts associated with the Company’s financial results as determined in accordance with GAAP and that these measures should only be used to evaluate the Company’s financial results in conjunction with the corresponding GAAP measures. In addition, the exclusion of the items indicated above from the non-GAAP financial measures presented does not indicate an expectation by management that such items will not be incurred in subsequent periods.

 

SUPPORT.COM, INC.
GAAP CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands)
(unaudited)
June 30,
2013 (1)
December 31,
2012 (2)
Assets
Current assets:
Cash, cash equivalents and short-term investments $ 65,006 $ 56,350
Accounts receivable, net 9,581 9,689
Prepaid expenses and other current assets 1,665 1,359
Total current assets 76,252 67,398
Property and equipment, net 478 591
Purchased technology, net 21 62
Goodwill 14,240 14,240
Intangible assets, net 4,105 4,775
Other assets 1,103 1,193
Total assets $ 96,199 $ 88,259
Liabilities and Stockholders’ Equity
Current liabilities:
Accounts payable and accrued compensation $ 2,199 $ 2,053
Other accrued liabilities 5,423 3,969
Short-term deferred revenue 4,892 6,618
Total current liabilities 12,514 12,640
Long-term deferred revenue 71 35
Other long-term liabilities 1,561 1,421
Total liabilities 14,146 14,096
Stockholders’ equity:
Common stock 5 5
Additional paid-in-capital 250,730 242,954
Treasury stock (5,036) (922)
Accumulated other comprehensive loss (1,750) (1,501)
Accumulated deficit (161,896) (166,373)
Total stockholders’ equity 82,053 74,163
Total liabilities and stockholders’ equity $ 96,199 $ 88,259
Note 1: Amounts are subject to completion of management’s and its independent registered public accounting firm’s customary closing and review procedures.
Note 2: Derived from audited consolidated financial statements for the year ended December 31, 2012.

 

 

SUPPORT.COM, INC.
GAAP CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except per share amounts)
(unaudited)
Three Months Ended
June 30,
Six Months Ended
June 30,
2013 (1) 2012 2013 (1) 2012
Revenue:
Services $ 16,128 $ 13,744 $ 32,574 $ 27,509
Software and other 3,996 3,569 7,752 7,392
Total revenue 20,124 17,313 40,326 34,901
Cost of revenue:
Cost of services (3) 8,838 9,591 18,148 19,881
Cost of software and other (3) 271 360 578 830
Total cost of revenue 9,109 9,951 18,726 20,711
Gross profit 11,015 7,362 21,600 14,190
Operating expenses:
Amortization of intangible assets and other 335 391 670 758
Research and development (3) 1,282 1,708 2,870 3,478
Sales and marketing (3) 4,375 4,989 8,311 11,119
General and administrative (3) 2,354 2,850 5,117 5,764
Total operating expenses 8,346 9,938 16,968 21,119
Income (loss) from operations 2,669 (2,576) 4,632 (6,929)
Interest income and other, net 108 59 181 134
Income (loss) from continuing operations, before income taxes 2,777 (2,517) 4,813 (6,795)
Income tax provision 177 116 326 235
Income (loss) from continuing operations, after income taxes 2,600 (2,633) 4,487 (7,030)
Income (loss) from discontinued operations, net of income taxes (5) (7) (10) 17
Net income (loss) $ 2,595 $ (2,640) $ 4,477 $ (7,013)
Basic and diluted earnings per share:
Earnings (loss) from continuing operations, after income taxes $ 0.05 $ (0.05) $ 0.09 $ (0.14)
Earnings (loss) from discontinued operations, after income taxes (0.00) (0.00) (0.00) 0.00
Net earnings (loss) per basic and diluted share: $ 0.05 $ (0.05) $ 0.09 $ (0.14)
Shares used in computing per share amounts:
Basic 50,792 48,584 50,476 48,521
Diluted 52,866 48,584 52,535 48,521
Note 1: Amounts are subject to completion of management’s and its independent registered public accounting firm’s customary closing and review procedures.
Note 3: Includes stock-based compensation expense, restructuring and impairment charges, acquisition expense and other non-recurring items, as follows:
Three Months Ended Six Months Ended
June 30, 2013 June 30, 2012 June 30, 2013 June 30, 2012
Cost of revenue:
Cost of services $ 65 $ 92 $ 157 $ 185
Cost of software and other 2 11 6 21
Operating expenses:
Research and development 129 282 338 568
Sales and marketing 74 279 182 418
General and administrative 498 613 882 1,099
Total $ 768 $ 1,277 $ 1,565 $ 2,291

 

 

SUPPORT.COM, INC.
RECONCILIATION OF GAAP FINANCIAL RESULTS TO NON-GAAP FINANCIAL MEASURES
(in thousands, except per share amounts)
(unaudited)
Three Months Ended
June 30,
Six Months Ended
June 30,
2013 2012 2013 2012
GAAP cost of revenue $ 9,109 $ 9,951 $ 18,726 $20,711
Stock-based compensation expense (Cost of revenue portion only) (67) (103) (163) (206)
Restructuring and impairment charges (Cost of revenue portion only)
Non-GAAP cost of revenue $ 9,042 $ 9,848 $ 18,563 $20,505
GAAP operating expenses $ 8,346 $ 9,938 $ 16,968 $21,119
Stock-based compensation expense (Excl. cost of revenue portion) (701) (929) (1,402) (1,821)
Amortization of intangible assets and other (335) (391) (670) (758)
Restructuring and impairment charges (Excl. cost of revenue portion) (172) (172)
Acquisition expense (16) (35)
Other non-recurring items (57) (57)
Non-GAAP operating expenses $ 7,310 $ 8,373 $ 14,896 $18,276
GAAP income tax provision $ 177 $ 116 $ 326 $ 235
Tax expense associated with acquired goodwill (82) (68) (155) (137)
Non-GAAP income tax provision $ 95 $ 48 $ 171 $ 98
GAAP income (loss) from continuing operations, after income taxes $ 2,600 $ (2,633) $ 4,487 $(7,030)
Stock-based compensation expense 768 1,032 1,565 2,027
Amortization of intangible assets and other 335 391 670 758
Restructuring and impairment charges 172 172
Acquisition expense 16 35
Other non-recurring items 57 57
Tax expense associated with acquired goodwill 82 68 155 137
Total impact of Non-GAAP exclusions 1,185 1,736 2,390 3,186
Non-GAAP income (loss) from continuing operations, after income taxes $ 3,785 $ (897) $ 6,877 $(3,844)
Basic income (loss) per share from continuing operations, after income taxes
GAAP $ 0.05 $ (0.05) $ 0.09 $ (0.14)
Non-GAAP $ 0.07 $ (0.02) $ 0.14 $ (0.08)
Diluted income (loss) per share from continuing operations, after income taxes
GAAP 0.05 (0.05) 0.09 (0.14)
Non-GAAP 0.07 (0.02) 0.13 (0.08)
Shares used in computing per share amounts (GAAP)
Basic 50,792 48,584 50,476 48,521
Diluted 52,866 48,584 52,535 48,521
Shares used in computing per share amounts (Non-GAAP)
Basic 50,792 48,584 50,476 48,521
Diluted 52,866 48,584 52,535 48,521
The adjustments above reconcile the Company’s GAAP financial results to the non-GAAP financial measures used by the Company. The Company’s non-GAAP financial measures exclude stock-based compensation expense, amortization of intangible assets and other, restructuring and impairment charges, acquisition expense, other non-recurring items and tax expense associated with acquired goodwill. The Company believes that presentation of these non-GAAP items provides meaningful supplemental information to investors, when viewed in conjunction with, and not in lieu of, the Company’s GAAP results. However, the non-GAAP financial measures have not been prepared under a comprehensive set of accounting rules or principles. Non-GAAP information should not be considered in isolation from, or as a substitute for, information prepared in accordance with GAAP. Moreover, there are material limitations associated with the use of non-GAAP financial measures. See the text of this press release for more information on non-GAAP financial measures.
Amounts are subject to completion of management’s and its independent registered public accounting firm’s customary closing and review procedures.

 

Contact Information:
Investor Contact
Carolyn Bass and Jacob Moelter
Market Street Partners
(415) 445-3235
sprt@marketstreetpartners.com

Media Contact
Seth Geisler
Martin Levy Public Relations, Inc.
(858) 610-9860
seth@martinlevypr.com

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