Press Release

Support.com Receives TMC Labs’ Contact Center Technology Award for Improving Customer Experience with Nexus®

2015 award recognizes Nexus cloud solution for innovation in tech support

Redwood City, Calif. – July 27, 2015 – Support.com, Inc. (NASDAQ: SPRT), makers of cloud-based Nexus® software for Support Interaction Optimization (SIO) and a leading provider of tech support and turnkey support center services, today announced TMC, a global, integrated media company, has named Nexus as a 2015 CUSTOMER Contact Center Technology Award winner.

This tenth-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Congratulations to Support.com for being awarded a 2015 CUSTOMER Contact Center Technology Award. Nexus has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, of TMC. “We’re pleased to recognize this achievement.”

“Nexus adds value to support interactions in new and interesting ways while helping tech support teams optimize their delivery of service,” said Elizabeth Cholawsky, President and CEO of Support.com. “Step-by-step guidance combined with clever automation can improve each phase in a customer’s journey and can increase customer satisfaction and loyalty. I would like to thank TMC for recognizing our Nexus achievements.”

Results of the 2015 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.

For more information about TMC, visit www.tmcnet.com.

For more information about Customer Magazine, please visit http://customer.tmcnet.com.

About Nexus®

Nexus is the leading cloud-based software for Support Interaction Optimization (SIO) that builds a better customer experience at every step of the customer journey. Nexus provides intelligent guidance and actionable analytics for technical support teams and customer self-support, as well as enabling Internet of Things (IoT) solution providers to embed support directly into their products. With Nexus, organizations can increase customer satisfaction and create new revenue streams, while their customers can maximize the value they get from new technologies.

To learn more about Nexus, visit corp.support.com/nexus.

About Support.com

Support.com, Inc. (NASDAQ:SPRT) is the leading provider of cloud-based software (Nexus®) and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, a stronger brand and growing revenues.

For more information, please visit www.support.com or follow us @support_com.

The Support.com, Inc. logo is available at http://www.globenewswire.com/NewsRoom/Attachment/25440. Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about-us/careers.

Media Contact:
Mary Ellen Ynes, GMK Communications
(650) 759-8836
maryellen@gmkcommunications.com

Investor Contact:
Carolyn Bass, Market Street Partners
(415) 445-3232
sprt@marketstreetpartners.com

TMC Contact:  
Rebecca Conyngham, Marketing Manager
203-852-6800, ext. 287,
rconyngham@tmcnet.com

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