Press Release

Support.com Receives 2015 IoT Excellence Award

Nexus® Self-Support cloud application honored for excellence in Internet of Things innovation

Redwood City, Calif. – February 23, 2016 – Support.com, Inc. (NASDAQ: SPRT), makers of cloud-based Nexus software for Support Interaction Optimization (SIO) and a leading provider of tech support and turnkey support center services, announced today that its Nexus Self-Support cloud application has received the 2015 IoT Excellence Award presented by TMC and Crossfire Media.

The 2015 IoT Evolution IoT Excellence Award honors innovative products that support the availability of information being deduced, inferred and directly gathered from sensors, systems and anything else that is supporting better business and personal decisions.

Nexus Self-Support allows software, IoT, device and other technology manufacturers to embed easy access to customer self-service support in their mobile apps, websites and software products. By doing so, companies can increase product value, customer satisfaction and brand loyalty. As more IoT devices and services enter the market, the complexity of installing, configuring and managing the connected systems remains a challenge for consumers, according to recent Support.com survey data. Additionally, the expectation of self-service support is growing among customers, with survey data showing that 50 percent of “Connected Consumers” (defined as frequent-to-heavy users of technology in everyday life) prefer a self-service approach when addressing product issues post-purchase.

“We’re honored to receive this award for our efforts in helping brands and manufacturers deliver the best support experience for IoT products,” explained Chris Koverman, Vice President of Product and Engineering at Support.com. “Nexus Self-Support is a critical tool for the success of new products in the IoT space. We innovate together with our customers by leveraging usage and other contextual data, and by embedding relevant support guidance directly into IoT apps to enable users to make the best out of these new technologies.”

“It is my pleasure to recognize Nexus Self-Support cloud application with an IoT Excellence Award for its excellence in innovation,” said Carl Ford, CEO & Community Developer, Crossfire Media. “As the IoT market grows and matures, it is clear that support, specifically self-service support, plays a strategic role in fulfilling the customer promise of IoT.”

About TMC

Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com.

About Crossfire Media

Crossfire Media is an integrated marketing company with a core focus on future trends in technology. We service communities of interest with conferences, tradeshows, webinars and newsletters. Crossfire Media has a partnership with Technology Marketing Corporation (TMC) to produce events and websites related to disruptive technologies. Crossfire Media is a division of Crossfire Consulting, a full service Information Technology company based in New York.

About Support.com

Support.com, Inc. (NASDAQ: SPRT) is the leading provider of cloud-based software (Nexus®) and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, a stronger brand and growing revenues.

For more information, please visit https://www.support.com/self-support or follow us @support_com.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about-us/careers.

© 2016 Support.com, Inc. Support.com, the Support.com logo and Nexus are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

Public Relations Contact:
Kate Lynch
Director of Communications and Content, Support.com
+1.650.678.8658
kate.lynch@support.com

Investor Contact:
Jacob Moelter, Investor Relations, Support.com
+1.650.556.8595
jacob.moelter@support.com

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