Press Release

Support.com Named a Top 50 Contact Center Outsourcer by CUSTOMER Magazine

Redwood City, Calif. – June 2, 2016Support.com, Inc. (NASDAQ: SPRT), makers of award-winning Support.com® Cloud software (formerly “Nexus®”) for Support Interaction Optimization and a leading provider of tech support and turnkey support center services, has announced that TMC, a global, integrated media company, has named Support.com on its CUSTOMER 31st Annual Top 50 Contact Center Outsourcing Ranking.

“We are extremely pleased to be recognized by TMC as a top domestic inbound contact center services agency,” said Elizabeth Cholawsky, President and CEO of Support.com. “Our entire strategic offering is guided by the principles of delivering more intelligent, contextual support for today’s connected consumers. This approach leads to not only more effective and efficient support experiences, but improved customer satisfaction and value to our customers.”

The Top 50 Contact Center Outsourcing Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound. Teleservices agencies are ranked for being the largest agencies in the industry as measured by the amount of billable teleservices minutes completed between November 1, 2014 and October 31, 2015.

“Based on their total billable minutes, the editors of CUSTOMER have ranked Support.com as a Top 50 outsourced contact center agency. Support.com documented through verification letters from their telecommunications carriers that they are one of the largest outsourced call center providers in the industry,” said Rich Tehrani, CEO, TMC. “This ranking is truly the benchmark for choosing large-size, large-capacity contact center services.”

The Top 50 Contact Center Outsourcing Global, Inbound, Outbound and Interactive rankings are published online and in the June 2016 issue of CUSTOMER magazine.

For more information, please visit www.tmcnet.com.

About Support.com

Support.com, Inc. (NASDAQ:SPRT) is the leading provider of cloud software and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenues.

For more information about Support.com, please visit www.support.com or follow us @support_com.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about-us/careers.

© 2016 Support.com, Inc. All rights reserved. Support.com, the Support.com logo and Nexus are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries.

About CUSTOMER Magazine

Since 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as one million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading B2B communications event, as well as industry events: Asterisk World, AstriCon, CVx ChannelVision Expo, DevCon5 – HTML5 & Mobile App Developers Conference, IoT Evolution Expo, Real Time Communications Expo, All About the API Conference, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com.

Public Relations Contact:
104 West Partners for Support.com
Sarah Thorson, 720-407-6078
PR@support.com

TMC Contact:
Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com

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