Press Release

Support.com Named 2014 Company of the Year by Frost & Sullivan

Support.com Named 2014 Company of the Year by Frost & Sullivan

Powerful, proven and timely Nexus® SIO solution illustrates Support.com’s excellence in growth, innovation and leadership

Redwood City, CA – January 27, 2015 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of cloud-based software and services for technology support, announced today that it was awarded research firm Frost & Sullivan’s 2014 Company of the Year for Support Interaction Optimization (SIO). This “Best Practices” award solidifies Support.com’s leadership position in addressing increasingly complex business needs with its Nexus offering, an SIO tool that provides its users the competitive advantage of exceptional customer support.

“Support Interaction Optimization is a fast-growing contact center market category and one where we are experiencing significant demand from all types of companies that have complex problems to solve,” said Elizabeth Cholawsky, president and CEO of Support.com. “We are deeply gratified to be recognized as Frost & Sullivan’s Company of the Year in this important market.”

 

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Support.com President and CEO Elizabeth Cholawsky receiving Company of the Year award from Frost & Sullivan North American President and Partner Art Robbins

Support Interaction Optimization: A $1.3 billion global market category to support the Internet of Things and mobile devices

SIO combines customer guided problem resolution, remote support, sophisticated analytics and performance management to deliver highly streamlined and effective technical support. Frost & Sullivan values the SIO market at $1.3 billion globally in 2014, growing at a CAGR of 12.1%, doubling to $2.6 billion by 2020. Guided resolution, the flagship capability of Support.com’s Nexus, is the fastest growing SIO sub-market, at a CAGR of 20.2%. Nexus topped 20 other vendors in the space when measured against Frost & Sullivan’s stringent criteria.

“To win the Company of the Year award requires an organization to demonstrate excellence in growth, innovation and leadership,” said Frost & Sullivan’s Brendan Read, industry analyst. “We applaud Support.com for leading in the SIO industry. Support.com’s Nexus outshone its competitors by offering superior performance in all three key areas.”

Frost & Sullivan’s Research and Methodology
Each year Frost & Sullivan Best Practices Awards recognize companies in a variety of markets for demonstrating outstanding achievement in areas such as leadership, technological innovation and customer service. Industry specialists compare participants through in-depth interviews, analysis and extensive secondary research to identify best practices leaders in the industry.

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About Support.com

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based software and services for technology support, including the Nexus® Support Interaction Optimization (SIO) solution that enables companies to boost agent productivity, dramatically improve the customer experience and more quickly resolve complex technology support issues. Nexus and our support programs help leading brands in cable, retail, software and other connected technology industries create new revenue streams and deepen customer relationships. For more information, please visit us at www.support.com.

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Copyright © 2015 Support.com, Inc. All rights reserved. Support.com and Nexus are trademarks or registered trademarks of Support.com, Inc. in the U.S. and other countries. All other trademarks and trade names are the property of their respective owners.

Safe Harbor Statement

This release contains “forward-looking statements” as defined under the U.S. federal securities laws, including the Private Securities Litigation Reform Act of 1995, and is subject to the safe harbors created by such laws. Forward-looking statements include, for example, all statements relating to expected financial performance; the plans and objectives of management for future operations, customer relationships, products, services or investments; personnel matters; and future performance in economic and other terms. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, our ability to successfully develop support products beyond those for personal computers and home networks, our ability retain and grow existing programs, our ability to expand our customer base, our ability to market and sell our Nexus service delivery platform on a SaaS basis, our ability to successfully develop new products and services, our ability to maintain and grow revenue from new programs, our ability to manage our workforce effectively, our ability to retain key personnel, and our ability to control expenses and achieve desired margins. These and other risks may be detailed from time to time in Support.com’s periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com assumes no obligation to update its forward-looking statements.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.
Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.

  • The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
  • The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.

For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?

Contact Information

Media Contact:
Mary Ellen Ynes
GMK Communications for Support.com
(650) 759-8836
maryellen@gmkcommunications.com

Investor Contact:
Carolyn Bass and Jacob Moelter
Market Street Partners
(415) 445-3235
sprt@marketstreetpartners.com

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