Press Release

Support.com Announces Sponsorship of NetSuite SuiteWorld 2016

Redwood City, Calif. – April 27, 2016Support.com, Inc. (NASDAQ:SPRT), makers of Support.com® Cloud software (formerly “Nexus®”) for Support Interaction Optimization, and a leading provider of tech support and turnkey support center services, today announced its Sponsorship of SuiteWorld 2016, NetSuite’s annual conference for customers, partners, media and industry analysts, being held May 16–19 in San Jose, Calif. NetSuite’s SuiteWorld 2016 is the #1 Cloud ERP conference, with more than 8,000 expected attendees coming together to get inspired, network, celebrate cloud success, gain industry knowledge and share insights and best practices.

“The Support.com Cloud SuiteApp is a premier integration of tech support software with NetSuite,” said Elizabeth Cholawsky, President and CEO of Support.com. “Our SuiteApp gives NetSuite’s customers the ability to deliver the complex technical support required by today’s connected customers, while decreasing support costs. With the Support.com Cloud SuiteApp, customer support representatives can close cases faster, optimize support interactions and, most importantly, decrease customer effort.”

The Support.com Cloud SuiteApp, which achieved ‘Built for NetSuite’ status meeting the NetSuite SuiteCloud Platform Development standards and documented best practices, provides the following customer support functionality within a unified customer view inside NetSuite:

  • Optimized process guidance via Guided Paths® offers step-by-step best practices for delivering contextual knowledge and addressing customer concerns in the most efficient manner.
  • Advanced remote control support tools include screen co-browsing, on-screen assistance and remote video access, to see exactly what the customer sees and deliver support more effectively.
  • Complete history of each support interaction together with support representative notes are captured and presented within the overall case history, leading to improved resolution times.

To see a live demo of the Support.com Cloud SuiteApp, please visit us at booth 536 in the SuiteWorld Expo at the San Jose Convention Center.

For information about Built for NetSuite SuiteApps, please visit www.netsuite.com/BuiltforNetSuite. For more information about the integrated solution, please visit www.suiteapp.com.

About SuiteWorld 2016

NetSuite’s SuiteWorld is the #1 Cloud ERP conference, being held at the San Jose Convention Center in San Jose, Calif. on May 16-19. SuiteWorld 2016 will bring together NetSuite solution providers, independent software vendor (ISV) partners, industry thought leaders and representatives of the approximately 30,000 companies and subsidiaries from across the globe running their business on NetSuite’s cloud-based business management suite. Attendees of SuiteWorld can fully explore the NetSuite ecosystem, network face-to-face, and help shape the next evolution of cloud computing services.

For registration and additional details, please visit www.netsuitesuiteworld.com. To join the SuiteWorld conversation on Twitter and Instagram, please use #NSW16.

About Support.com

Support.com, Inc. (NASDAQ:SPRT) is the leading provider of cloud-based software and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, greater brand loyalty and growing revenues.

For more information, please visit https://www.support.com or follow us @support_com.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://corp.support.com/about-us/careers.

© 2016 Support.com, Inc. Support.com, the Support.com logo, Nexus and Guided Paths are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. NetSuite and the NetSuite logo are registered service marks of NetSuite Inc. Other marks are trademarks of their respective owners.

NOTE: NetSuite and the NetSuite logo are service marks of NetSuite Inc.

Public Relations Contact:
Kate Lynch
Director of Communications and Content, Support.com
kate.lynch@support.com
+1.650.678.8658 mobile

Investor Contact:
Jacob Moelter
Investor Relations, Support.com
Jacob.moelter@support.com
+1.650.556.8595

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