Press Release

Dustin Oxborrow Joins Support.com as Vice President, Sales

Redwood City, Calif. – February 10, 2016 – Support.com, Inc. (NASDAQ: SPRT), makers of award-winning, cloud-based Nexus® software for Support Interaction Optimization (SIO) and a leading provider of tech support and turnkey support center services, today announced that Dustin Oxborrow has joined the company in the role of Vice President, Sales.

“I’m pleased to welcome Dustin to the Support.com team,” said Elizabeth Cholawsky, President and CEO of Support.com. “Dustin brings a wealth of experience in SaaS sales and strategic partnerships, two of the areas in which we expect him to make significant contributions.”

“I’m happy to join Elizabeth and the talented team at Support.com,” said Oxborrow. “Cloud is already the future. Support.com cloud applications for support representatives, as well as for self-service customer support, give brands the roadmap and the tools to move from the break-fix mentality of ‘old style’ support to the future of Connected Support. This shift from focus on product problems to focus on customer success rapidly increases customer satisfaction and repeat purchasing.”

Oxborrow brings to Support.com nearly 20 years of experience in technology with more than 10 of those years in SaaS companies. Most recently he served as senior director of sales at BrightEdge Technologies, focusing on global and enterprise clients. Oxborrow previously held the head of enterprise sales role at Mindjet Corporation, and was the associate director of strategic accounts at Verizon. He holds a Bachelor of Science degree with honors in Business Leadership from the University of San Francisco School of Business Management.

As previously disclosed, the Compensation Committee of the Board of Directors of Support.com adopted a 2014 Inducement Award Plan (the “Plan”) in accordance with NASDAQ Rule 5635(c)(4). Under the terms of the Plan, Support.com has granted the following equity awards as of February 3, 2016 (the “Grant Date”) to Oxborrow in connection with his appointment as Vice President of Sales, subject to continuous service: an award of restricted stock units in the amount of 65,625 shares of Company common stock that will vest over four years in equal annual vesting tranches; and an award of stock options priced at Fair Market Value on the Grant Date to purchase 70,000 shares of Company common stock that will vest over four years from the Grant Date with 1/4th becoming vested on the first anniversary and 1/48th becoming vested each month thereafter.

About Support.com

Support.com, Inc. (NASDAQ:SPRT) is the leading provider of cloud-based software (Nexus®) and services to deliver next-generation technical support. Support.com helps leading brands in software, electronics, communications, retail, Internet of Things (IoT) and other connected technology industries deepen their customer relationships. Customers want technology that works the way it’s intended. By using Support.com software and services, companies can deliver a fantastic customer experience, leading to happier customers, a stronger brand and growing revenues.

For more information, please visit www.support.com or follow us on Twitter @support_com.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about-us/careers.

© 2016 Support.com, Inc. All rights reserved. Support.com and the Support.com logo are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries.

Press Contact:
Kate Lynch
Director Communications and Content, Support.com
+1.650.678.8658
kate.lynch@support.com

Investor Contact:
Jacob Moelter
Investor Relations, Support.com
650-556-8595
jacob.moelter@support.com

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