Learn why high quality technology support has become a strategic imperative for more companies than ever before
Redwood City, CA – July 9, 2013 – Support.com, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software designed to create new revenue streams and improve customer experience, will present with Technology Services Industry Association (TSIA) a free webinar, “Reinvent Customer Experience with Technology Services”, on July 18,2013 at 11 AM PT / 2 PM ET. Presenting for Support.com is James Morehead, Vice President, Product Management and Corporate Marketing, and John Ragsdale, Vice President of Technology and Social Research, TSIA.
Technology has become an indispensable and permanent fixture in our daily lives. Consumers depend on technology for securing and automating their homes, educating their children, being entertained, and even monitoring their health. Business users rely on technology for every facet of their corporate lives. Many customers, however, lack the technical skills or time to successfully set up new devices or overcome technology challenges.
“Differentiating the Customer Experience with Exceptional Technical Support Services”, an IDC Vendor Spotlight sponsored by Support.com notes that “Increasingly, technology — in terms of the actual product and service as well as during the delivery of support — determines the customer experience. Technical support is a major touch point between a company and its consumer; as such, it can be one of the most significant factors that make or break the customer experience.” When customers reach out for technology support it is a moment of truth and a strategic opportunity for companies to take customer experience to the next level.
In this live, 30-minute webinar, James Morehead and John Ragsdale will share best-practices and case studies on how leading brands are using technology support services to differentiate the customer experience:
- Why technology support is a strategic imperative for more companies than ever before.
- Strategies for impacting customer experience across the spectrum of technology support.
- How to combine basic and premium technology support offerings to reduce costs, enhance the customer experience and even create new revenue streams.
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based technology services and software. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers’ technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation’s leading communications providers, retailers and technology companies. For more information, please visit us at: www.support.com.
The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. Visit TSIA at www.tsia.com, follow TSIA on Twitter @TSIACommunity, or like TSIA on Facebook.
Support.com, Inc. is an Equal Opportunity Employer. For more information, visit https://www.support.com/about/careers.
Copyright © 2013 Support.com, Inc. All rights reserved. Support.com is a trademark or registered trademark of Support.com, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.
Safe Harbor Statement
This release contains “forward-looking statements” as defined under the U.S. Federal Securities Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe harbors created by such laws. Forward-looking statements may relate to, but are not limited to, market and consumer activity, supported devices, the features available in, and the potential benefits to be derived from products and solutions, and the release dates, plans and market acceptance of such products and solutions. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, Support.com’s ability to predict revenue and control expenses, shifts in customer demand, shifts in strategic relationships, delays in Support.com’s ability to deliver its products and services, software errors, or announcements by competitors. These and other risks may be detailed from time to time in Support.com periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com is under no obligation to update its forward-looking statements. Information contained in our website is not incorporated by reference in, or made part of this press release.
Media Contact for Support.com
Martin Levy Public Relations, Inc.
Media Contact for TSIA