Support.com Cloud SuiteApp with co-browsing & remote video
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Support.com® Cloud for NetSuite CRM

A complete & modern solution to optimize service delivery

With the Support.com Cloud SuiteApp, everything agents need to resolve customer issues is right in front of them – including prior customer activity and information. Advanced support functionality, like co-browsing and remote video with annotations, reside directly within the NetSuite CRM to provide complete, unified service delivery.

Business Benefits

  • Guided Paths® transform your existing support processes into easy to follow steps that improve productivity by providing agents with the right information at the right time.
  • Co-browsing and remote control functionality provide effortless visibility into the end-user environment and reduce costs associated with complex support delivery.
  • SeeSupport live remote video eases customer frustration – support reps can see exactly what the end-user is seeing, all through the customer’s smartphone or tablet camera.
  • Remote control device data capture and the ability to push fix-it, diagnostic, and app software reduces customer effort and decreases time to resolution.

Key Features

  • An intuitive knowledge-base document importer to easily create new processes.
  • Step-by-step agent guidance with built-in logic, based on your own best practices.
  • Advanced remote tools for clear visual instruction and support delivery.
  • Support interaction data that synchronizes with NetSuite CRM customer information for a comprehensive customer view.

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