Interaction Analytics

Interaction Analytics

Turn information into insight. And insight into action.

Powerful data analysis and customer satisfaction metrics tools track every step of every support interaction. Scorecards and dashboards help you spotlight your best processes, find and remove bottlenecks, and even pinpoint flaws in the products you’re supporting. Most importantly, Interaction Analytics provide the information you need to continually optimize your library of Guided Paths.

To fix the problem, fix the product Cloud data capture dives down to specific products, revealing trouble spots at the device level, including OS, apps and hardware. Product managers get the information they need to make their products even better.

Read the Case Study

Communications Service

Provider Slashes Costs

with Rapid Deployment

of Cloud

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