Powerful data analysis & customer satisfaction metrics tools

Interaction Analytics

Turn information into insight. And insight into action.

Powerful data analysis and customer satisfaction metrics tools track every step of every support interaction. Scorecards and dashboards help you spotlight your best processes, find and remove bottlenecks, and even pinpoint flaws in the products you’re supporting. Most importantly, Support.com Interaction Analytics provide the information you need to continually optimize your library of Guided Paths.

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