Powerful data analysis and customer satisfaction metrics tools track every step of every support interaction. Scorecards and dashboards help you spotlight your best processes, find and remove bottlenecks, and even pinpoint flaws in the products you’re supporting. Most importantly, Support.com Interaction Analytics provide the information you need to continually optimize your library of Guided Paths.
Support.com Cloud data capture dives down to specific products, revealing trouble spots at the device level, including OS, apps and hardware. Product managers get the information they need to make their products even better.
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