We handle over 20,000 support interactions every day
Technology support software and services

Create new revenue streams and boost customer retention with Support.com

Support.com is proud to have one of the largest retail portfolios of any technology support services provider. We have successfully launched major consumer and small business technology service programs with leading national retailers, helping create new, high-margin revenue streams with limited investment of capital and labor. We have also optimized merchandising with a zero-inventory model.

And, we treat your customers like our own.

Support.com provides turnkey premium tech support
programs for retailers across the US

Support.com® Services -- Turnkey Programs for Retailers

With insights gained from handling over 20,000 support interactions every day, our Support.com technology specialists deliver a fully branded experience to your customers you can:

  • Create new, profitable technology service revenue streams. Consumer and small business customers will pay for technology services, including set up, synchronization, troubleshooting repair, education and enablement.
  • Differentiate computing and mobile device offerings, increasing basket size and margin. Bundle technology services with devices and warranty programs to improve basket size and margin on commodity or low-margin items.
  • Re-invent the model for in-store technology service programs. Enable existing in-store associates to sell technology services while our technology experts remotely deliver the service.
  • Leverage technology services to reduce “No Fault Found” (NFF) returns. Technology services can improve the out-of-the-box experience and reduce costly NFF returns while improving customer satisfaction.
  • Create long-term, recurring relationships. Effectively sell and bill monthly subscriptions, fostering long-term revenue.
  • Extend the service brand experience beyond the store. Cover every aspect of service, including store-branded software and desktop clients, so customers experience a consistent brand even after they leave the store.

Cisco’s Internet Business Solutions Group predicts 50 billion total devices by 2020

Turnkey Consumer Support Programs

We support a wide range of devices in the connected home while consistently achieving industry-leading customer satisfaction scores. Our consumer programs include:

  • wireless network set-up
  • synchronization and security
  • malware removal
  • software set-up and support
  • device troubleshooting user education and enablement
  • and more

Support.com Services programs also include mobile and desktop apps for enhanced security and system optimization. Services can be delivered remotely, in-store or on-site, and can be seamlessly bundled with proprietary Support.com or third party software products.

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