Support.com has successfully launched major consumer and small business technology service programs with leading communication providers to support broadband, telephony, video and home automation needs.
For communication providers looking to reduce costs and improve customer satisfaction, each support call presents a powerful opportunity. Whether you’re supporting basic networking issues, monetizing out of scope calls or powering home security automation, providing premium support and creating a great customer experience helps increase loyalty and reduce subscriber churn.
We have successfully implemented major consumer and small business turnkey technology service programs for leading communication providers. With programs built on our patented Support.com® Cloud contact center software, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution, we create high margin revenue streams for partners while delivering a top quality, consistent customer experience that enhances the provider’s brand.
Deepen customer engagement and loyalty while managing the scope of free support and expand subscription offerings. Transform out-of-scope calls into revenue and enhance your ongoing relationship with consumers and small businesses.
We offer our partners turnkey consumer and small business technology service programs that:
Communications providers can also leverage our Support.com Cloud software for their contact center workforce. Support.com Cloud Agent Support and Self-Support enable groundbreaking levels of automation and analytics that can dramatically improve customer experience and operational performance.