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Troubleshoot Skype Video Not Working

Authored by:
Support.com Tech Pro Team
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Introduction

If you've joined a Skype call but can't seem to figure out why your video isn't working or is choppy and looking very low-quality, frustration can set-in quickly. While that frustration may not help solve your problem, there are ways to make sure the video on your next Skype call works properly and looks great. Typically, the most common video complaints are:

  • The video camera isn't working at all
  • Choppy and/or very poor video quality

This guide will help make sure your device, camera, and Skype itself are properly prepared for your next video call.

Skype

1 Check the Skype Service Status Page

The first thing you should do is check the Skype Service Status page. On the status page you can check to see if there are any outages or service interruptions occurring. If there is an issue, simply wait for service to return or contact Skype's customer service.

Skype status page.

2 My Camera Does Not Work

If you're loading up Skype and your camera doesn't appear to be working there's a couple things you can do to make sure you get back to having a visual.

Check your camera's status in Skype

The camera status in Skype is pretty simple to spot. It's either on or it isn't. If you don't see the ability to start sharing your camera then the meeting organizer has disabled it.

  1. You can easily check the video status by looking at the icons at the bottom of the Skype active call screen.
    Skype video calling
  2. The video icon has two different meanings:
    Your Camera is Ready
    Skype camera button
    If you see a white camera on a blue background, it means your camera is working and others should be able to see you. If you don't see your own video in the bottom right hand corner then try clicking this button.
    Your Camera is Blocked
    Video is blocked
    If you see a white camera with a white strikethrough, it means others should not be able to see you but you shouldn't be having any trouble seeing them. This means the meeting organizer or other caller has blocked video.
  3. Based on the issue you're having, set your video to what you need it be:
    • If you can see others but they can't see you, make sure your camera isn't turned off.

Make sure the right camera is set up to be used by Skype

You could have more than one camera, or devices that can work as cameras, or it's possible that Skype just needs to be told which camera to use.

  1. With Skype open, select your profile picture. This will open a menu.
    Skype icon
    Skype profile
  2. Select Settings.
    The settings option
  3. Select Audio & Video, then Camera. Make sure the correct Camera is selected.
    Speakers selection
  4. Make sure that all other programs that might be using the camera such as Zoom, Hangouts, FaceTime, etc. are not using it or are closed.

    You may need to close and reopen Skype to be able to initialize the camera.

  5. If you have an external camera but you can't see the live view, you may need to unplug and plug it back in, or even try a different USB port.

    Make sure you close Skype before doing this, and only open it after the camera is plugged back in.

    USB port and connector

Make sure your camera is up-to-date or has the latest drivers

Camera issues can sometimes be caused by outdated or corrupted drivers. Drivers are specific software that tell the operating system how to operate the computer's internal components.

WindowsUpdate the Camera Driver on a Windows PC
  1. Search Device Manager.
    Windows 10 search bar
  2. Select Device Manager.
    Windows 10 search bar showing device manager
  3. Select the small arrow next to Imaging devices to expand that section. If Imaging devices doesn't show in the list, look for Cameras instead.
    Windows 10 device manager showing Imaging devices.
  4. Double click the camera to show its properties. Select the Driver tab.
    Camera properties with Driver tab highlighted.
  5. Select Update Driver.
    Driver Properties with Update Driver highlighted.
  6. Select Search automatically for updated driver software.
    Update Drivers with Search automatically for updated driver software highlighted.
  7. Windows will automatically locate any update available drivers.
    Update Drivers searching for drivers.
  8. If any updated drivers are available, you'll be offered the chance to install them. Once installed, or if none are available, close the driver updater.
    Driver up-to-date with Close highlighted.
AppleUpdate the Camera Driver on a Mac

There are two areas to check for updates for your Mac, the System Software and the Apps installed from the App Store. When you update your Mac System, it will also update your video drivers.

Update System Software

  1. Open the Apple menu, and select System Preferences.
    macOS Mojave Apple Menu with System Preferences highlighted.
  2. Select Software Update.
    Software Update Preferences
  3. Any updates to your System Software will be offered here.
    Software Update Preferences

Update App Store Apps

  1. Open the Apple menu, and select App Store.
    macOS Mojave Apple Menu with App Store highlighted.
  2. Select Updates on the left. Any updates available will be offered here.
    App Store with Updates highlighted.

Make sure Skype has permission to use your camera

If Skype doesn't have permission to use your camera, your camera just won't work with the program.

WindowsGranting Permissions on Windows
  1. Click the Windows Start button and select Settings.
    Start menu with Settings highlighted.
  2. Click Privacy.
    Privacy Settings
  3. Scroll down and select Microphone.
    Settings for microphone
  4. Make sure Skype is ON.
    Skype being given permission
AppleGranting Permissions on Apple macOS

Beginning with macOS Mojave (10.14), security and privacy have been increased. Due to this, when certain apps are added you may be asked to allow permission for the app to access certain hardware. In this example, Zoom is asking to access your machine's camera.
Prompt from newly installed app asking for permission to use the camera on Mac.
At the time of installation, if you chose 'Don't Allow' in this case, the app would not be able to make use of your camera. Don't worry! We can check your machine's permission settings by doing the following:

  1. Open the Apple Menu and select System Preferences.
    Apple Menu with System Preferences highlighted.
  2. Go to Security & Privacy.
    Security & Privacy icon highlighted in System Preferences in macOS.
  3. Click the padlock at the bottom left of the Security & Privacy window.
    Padlock icon highlighted in Security & Privacy in macOS.
  4. Enter the administrator User Name and Password then click Unlock.
    User Name and Password fields, and Unlock button highlighted on admin login prompt in macOS.
  5. In the left pane select the item for which you wish to change the privacy settings, then put a check mark next to the app's name that you wish to allow access to for the item you selected. In this example, we're making sure that the Zoom app can access the camera.
    Service or device selection panel and checkboxes next to app names highlighted in Security & Privacy in macOS.
    The items you need to change permissions to for telecommunications apps are:
      • Camera – Allows others to see you through your camera,
      • Microphone – Allows others to hear you when you speak into your microphone,
      • Screen Recording – Allows you to show what's on your screen,
      • Files and Folders – Allows you to send and receive files, as well as record and save conversations or meetings onto your computer,
      • Accessibility – Allows someone else to control your computer remotely while in a meeting.

    Some items are only available in macOS 10.15 Catalina or later. The items you need to change permissions to may be different for each app.

  6. You will be asked if you wish to restart the app. If you need to set more permissions, choose Later.
  7. Repeat the same process for each item you need to change permissions to.
  8. Once you've set all the necessary permissions, quit the app and restart it.
Google Android|Apple iOSHow to Check Skype Permission Settings on Android and iOSMake sure Skype has permission to use your device's camera and microphone. Without this permission, Skype's microphone function will be blocked. Though Skype asks for this permission when the app is initially installed, you can still access it through settings.

Granting permission to Skype on Android

  1. Navigate to your Android device's Settings.
    Android Settings
  2. Tap Applications then Application Manager.
    Applications and application manager selection
  3. Tap Skype.
    Selecting Zoom
  4. Make sure Skype has access to your device's microphone. If it does not, you may need to reinstall the App.
    Microphone permission

Granting permission to Skype on iOS

  1. Navigate to Settings.
    iOS Settings
  2. Tap Privacy.
    iOS privacy tab
  3. Tap Microphone.
    Microphone selection
  4. Make sure Skype's permissions have been toggled on or green.
    Skype's permissions

3 The Quality of My Video is Bad

While you're in a Skype call, if other participants are having difficulty properly seeing you, or if there are complaints about your video feed being blurry, fuzzy, or choppy - this may indicate that your device is struggling with the connection to the Skype service. This can be caused by a lack of system resources (processing power or memory), a poor connection to the internet, or a malfunctioning or low-quality camera. While the following solutions may not apply to the device you're using, the following can be attempted to improve your video quality during Skype calls.

Close any apps your device is not using

The computer, tablet, or smartphone you're using to place a call may be performing poorly due to its processor (CPU) being overworked by too many apps at once, or a lack of available memory (RAM) could be causing some slowdown. Also, if multiple apps are also accessing the internet at the same time, this could be leaving Skype with very little bandwidth while you're making a call. The best way to make sure this isn't a problem for your device is to quit or close any apps that aren't being used before starting a call.

WindowsClose Apps on a Windows PC Closing Unused programs will give your computer more resources to use elsewhere.
  1. Press the CTRL + ALT + DEL keys on your keyboard at the same time.
    keyboard with control, alternate, and delete keys highlighted
  2. Choose Task Manager from the screen that comes up.
    Lock screen showing task manager highlighted
  3. You will see a list of programs that are open. Choose a program you are not using, and click on End Task. Repeat as needed.
    Task manager with a program and end task highlighted. Screenshot
AppleClose Apps on a Mac

When you hit the red circle to close a window, the program may still run in the background. If you run too many applications at the same time you can have issues where you run out of memory, or an open program is using a good chunk of your CPU, and decrease battery life.

There are 2 ways to close a program on your Mac. The first way is preferred.

Quit A Program Normally

  1. Look at the Dock, the bar with the icons, usually at the bottom of your screen.
    Mac Dock with running items highlighted.
    • Items that are running have a small black dot below them. Select that item to bring that App to the forefront.

Finder, the first icon on the bar, will always be running, and can be ignored.

  1. Select the name of the program from the menu bar at the top, then choose Quit.
    App menu with Quit highlighted.

Force Quit a Program

  1. Select the Apple menu, then select Force Quit.
    Apple menu with Force Quit highlighted.
  2. Select the program you are having problems closing, then select Force Quit.
    Force Quit window with app and Force Quit button highlighted.
  3. You will be prompted to confirm, select Force Quit.
    Force Quit dialog with Force Quit button highlighted.
  • Any unsaved work will be lost from a program that you Force Quit.
  • You can not close the Finder application.
AndroidClose Running Apps on an Android Device
  1. Tap Recent Apps at the bottom of the screen.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the side to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
AppleClose Running Apps on an iPad or iPhone

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

On iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

On iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Reboot the device you'll be connecting to your meeting with

Slow performance may also be caused by underlying issues such as not enough memory. This can be quickly resolved by simply rebooting the device.

After rebooting your device, there may still be the need to close some apps that start up with it.

WindowsReboot a Windows PC
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
AppleReboot a Mac
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
AndroidReboot an Android Device
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
AppleReboot an Apple iOS Device
  1. Push and hold the Power button for a few moments.
    iPhone with power button highlighted.
    Depending on the model of iPhone you have, the location of the power button may be on the top or on the right-hand side.
  2. Slide the Power symbol on your screen to the right to shut down your iPhone.
    Slide to Power off Prompt with power switch highlighted and arrow indicating to slide to the right.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments to turn your iPhone back on.
    iPhone with power button highlighted.

Troubleshoot the Internet Connection

If your computer is running fine or you've fixed your computer's performance issues, then your poor video quality may be caused by your Internet connection. Troubleshooting an Internet connection can become complicated and take a longer time. We have a few other guides that may help you fix it.

Consider replacing or upgrading your camera

If you've exhausted all the above troubleshooting options or if you're using an older camera with low quality you may want to consider replacing it with a more up to date camera that can improve your video quality.

Keep in mind that if you have a built-in camera like in a smart phone, tablet, or laptop, you won't be able to replace those. With a laptop, you can use an external USB camera.

This will only improve the way you or others see your camera. It will not improve how you see other's cameras.

 

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If you've joined a Skype call but can't seem to figure out why your video isn't working or is choppy and looking very low-quality, frustration can set-in quickly. While that frustration may not help solve your problem, there are ways to make sure the video on your next Skype call works properly and looks great. Typically, the most common video complaints are:

  • The video camera isn't working at all
  • Choppy and/or very poor video quality

This guide will help make sure your device, camera, and Skype itself are properly prepared for your next video call.

Skype

The first thing you should do is check the Skype Service Status page. On the status page you can check to see if there are any outages or service interruptions occurring. If there is an issue, simply wait for service to return or contact Skype's customer service.

Skype status page.

If you're loading up Skype and your camera doesn't appear to be working there's a couple things you can do to make sure you get back to having a visual.

Check your camera's status in Skype

The camera status in Skype is pretty simple to spot. It's either on or it isn't. If you don't see the ability to start sharing your camera then the meeting organizer has disabled it.

  1. You can easily check the video status by looking at the icons at the bottom of the Skype active call screen.
    Skype video calling
  2. The video icon has two different meanings:
    Your Camera is Ready
    Skype camera button
    If you see a white camera on a blue background, it means your camera is working and others should be able to see you. If you don't see your own video in the bottom right hand corner then try clicking this button.
    Your Camera is Blocked
    Video is blocked
    If you see a white camera with a white strikethrough, it means others should not be able to see you but you shouldn't be having any trouble seeing them. This means the meeting organizer or other caller has blocked video.
  3. Based on the issue you're having, set your video to what you need it be:
    • If you can see others but they can't see you, make sure your camera isn't turned off.

Make sure the right camera is set up to be used by Skype

You could have more than one camera, or devices that can work as cameras, or it's possible that Skype just needs to be told which camera to use.

  1. With Skype open, select your profile picture. This will open a menu.
    Skype icon
    Skype profile
  2. Select Settings.
    The settings option
  3. Select Audio & Video, then Camera. Make sure the correct Camera is selected.
    Speakers selection
  4. Make sure that all other programs that might be using the camera such as Zoom, Hangouts, FaceTime, etc. are not using it or are closed.

    You may need to close and reopen Skype to be able to initialize the camera.

  5. If you have an external camera but you can't see the live view, you may need to unplug and plug it back in, or even try a different USB port.

    Make sure you close Skype before doing this, and only open it after the camera is plugged back in.

    USB port and connector

Make sure your camera is up-to-date or has the latest drivers

Camera issues can sometimes be caused by outdated or corrupted drivers. Drivers are specific software that tell the operating system how to operate the computer's internal components.

WindowsUpdate the Camera Driver on a Windows PC
  1. Search Device Manager.
    Windows 10 search bar
  2. Select Device Manager.
    Windows 10 search bar showing device manager
  3. Select the small arrow next to Imaging devices to expand that section. If Imaging devices doesn't show in the list, look for Cameras instead.
    Windows 10 device manager showing Imaging devices.
  4. Double click the camera to show its properties. Select the Driver tab.
    Camera properties with Driver tab highlighted.
  5. Select Update Driver.
    Driver Properties with Update Driver highlighted.
  6. Select Search automatically for updated driver software.
    Update Drivers with Search automatically for updated driver software highlighted.
  7. Windows will automatically locate any update available drivers.
    Update Drivers searching for drivers.
  8. If any updated drivers are available, you'll be offered the chance to install them. Once installed, or if none are available, close the driver updater.
    Driver up-to-date with Close highlighted.
AppleUpdate the Camera Driver on a Mac

There are two areas to check for updates for your Mac, the System Software and the Apps installed from the App Store. When you update your Mac System, it will also update your video drivers.

Update System Software

  1. Open the Apple menu, and select System Preferences.
    macOS Mojave Apple Menu with System Preferences highlighted.
  2. Select Software Update.
    Software Update Preferences
  3. Any updates to your System Software will be offered here.
    Software Update Preferences

Update App Store Apps

  1. Open the Apple menu, and select App Store.
    macOS Mojave Apple Menu with App Store highlighted.
  2. Select Updates on the left. Any updates available will be offered here.
    App Store with Updates highlighted.

Make sure Skype has permission to use your camera

If Skype doesn't have permission to use your camera, your camera just won't work with the program.

WindowsGranting Permissions on Windows
  1. Click the Windows Start button and select Settings.
    Start menu with Settings highlighted.
  2. Click Privacy.
    Privacy Settings
  3. Scroll down and select Microphone.
    Settings for microphone
  4. Make sure Skype is ON.
    Skype being given permission
AppleGranting Permissions on Apple macOS

Beginning with macOS Mojave (10.14), security and privacy have been increased. Due to this, when certain apps are added you may be asked to allow permission for the app to access certain hardware. In this example, Zoom is asking to access your machine's camera.
Prompt from newly installed app asking for permission to use the camera on Mac.
At the time of installation, if you chose 'Don't Allow' in this case, the app would not be able to make use of your camera. Don't worry! We can check your machine's permission settings by doing the following:

  1. Open the Apple Menu and select System Preferences.
    Apple Menu with System Preferences highlighted.
  2. Go to Security & Privacy.
    Security & Privacy icon highlighted in System Preferences in macOS.
  3. Click the padlock at the bottom left of the Security & Privacy window.
    Padlock icon highlighted in Security & Privacy in macOS.
  4. Enter the administrator User Name and Password then click Unlock.
    User Name and Password fields, and Unlock button highlighted on admin login prompt in macOS.
  5. In the left pane select the item for which you wish to change the privacy settings, then put a check mark next to the app's name that you wish to allow access to for the item you selected. In this example, we're making sure that the Zoom app can access the camera.
    Service or device selection panel and checkboxes next to app names highlighted in Security & Privacy in macOS.
    The items you need to change permissions to for telecommunications apps are:
      • Camera – Allows others to see you through your camera,
      • Microphone – Allows others to hear you when you speak into your microphone,
      • Screen Recording – Allows you to show what's on your screen,
      • Files and Folders – Allows you to send and receive files, as well as record and save conversations or meetings onto your computer,
      • Accessibility – Allows someone else to control your computer remotely while in a meeting.

    Some items are only available in macOS 10.15 Catalina or later. The items you need to change permissions to may be different for each app.

  6. You will be asked if you wish to restart the app. If you need to set more permissions, choose Later.
  7. Repeat the same process for each item you need to change permissions to.
  8. Once you've set all the necessary permissions, quit the app and restart it.
Google Android|Apple iOSHow to Check Skype Permission Settings on Android and iOSMake sure Skype has permission to use your device's camera and microphone. Without this permission, Skype's microphone function will be blocked. Though Skype asks for this permission when the app is initially installed, you can still access it through settings.

Granting permission to Skype on Android

  1. Navigate to your Android device's Settings.
    Android Settings
  2. Tap Applications then Application Manager.
    Applications and application manager selection
  3. Tap Skype.
    Selecting Zoom
  4. Make sure Skype has access to your device's microphone. If it does not, you may need to reinstall the App.
    Microphone permission

Granting permission to Skype on iOS

  1. Navigate to Settings.
    iOS Settings
  2. Tap Privacy.
    iOS privacy tab
  3. Tap Microphone.
    Microphone selection
  4. Make sure Skype's permissions have been toggled on or green.
    Skype's permissions

While you're in a Skype call, if other participants are having difficulty properly seeing you, or if there are complaints about your video feed being blurry, fuzzy, or choppy - this may indicate that your device is struggling with the connection to the Skype service. This can be caused by a lack of system resources (processing power or memory), a poor connection to the internet, or a malfunctioning or low-quality camera. While the following solutions may not apply to the device you're using, the following can be attempted to improve your video quality during Skype calls.

Close any apps your device is not using

The computer, tablet, or smartphone you're using to place a call may be performing poorly due to its processor (CPU) being overworked by too many apps at once, or a lack of available memory (RAM) could be causing some slowdown. Also, if multiple apps are also accessing the internet at the same time, this could be leaving Skype with very little bandwidth while you're making a call. The best way to make sure this isn't a problem for your device is to quit or close any apps that aren't being used before starting a call.

WindowsClose Apps on a Windows PC Closing Unused programs will give your computer more resources to use elsewhere.
  1. Press the CTRL + ALT + DEL keys on your keyboard at the same time.
    keyboard with control, alternate, and delete keys highlighted
  2. Choose Task Manager from the screen that comes up.
    Lock screen showing task manager highlighted
  3. You will see a list of programs that are open. Choose a program you are not using, and click on End Task. Repeat as needed.
    Task manager with a program and end task highlighted. Screenshot
AppleClose Apps on a Mac

When you hit the red circle to close a window, the program may still run in the background. If you run too many applications at the same time you can have issues where you run out of memory, or an open program is using a good chunk of your CPU, and decrease battery life.

There are 2 ways to close a program on your Mac. The first way is preferred.

Quit A Program Normally

  1. Look at the Dock, the bar with the icons, usually at the bottom of your screen.
    Mac Dock with running items highlighted.
    • Items that are running have a small black dot below them. Select that item to bring that App to the forefront.

Finder, the first icon on the bar, will always be running, and can be ignored.

  1. Select the name of the program from the menu bar at the top, then choose Quit.
    App menu with Quit highlighted.

Force Quit a Program

  1. Select the Apple menu, then select Force Quit.
    Apple menu with Force Quit highlighted.
  2. Select the program you are having problems closing, then select Force Quit.
    Force Quit window with app and Force Quit button highlighted.
  3. You will be prompted to confirm, select Force Quit.
    Force Quit dialog with Force Quit button highlighted.
  • Any unsaved work will be lost from a program that you Force Quit.
  • You can not close the Finder application.
AndroidClose Running Apps on an Android Device
  1. Tap Recent Apps at the bottom of the screen.
    Home screen with the Recent Apps button highlighted.

    The Recent Apps button may be located on either the bottom left or bottom right as either an onscreen button or a physical button. If you're unsure which button it is, please refer to the user manual of your android device.

  2. Either tap the X or swipe to the side to close an app.
    Recent Apps screen with arrows indicating to swipe to the right on an app to close it.
AppleClose Running Apps on an iPad or iPhone

The way to show all running apps on an iOS device varies with the model you have:

  • Older iOS devices, up to the iPhone X, still come equipped with a circular home button beneath the screen.
  • Newer iOS devices, beginning with the iPhone X, no longer come equipped with the circular home button beneath the screen.

On iOS Devices with a Home Button

  1. Double-press the Home button quickly.
    Home button highlighted on iOS device.

On iOS Devices Without a Home Button

  1. Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
    Arrow showing slide direction on iOS screen.
  1. You will now see a list of apps that are currently open. Swipe up on any of the apps to close them.
    Recent programs screen with arrows indicating to swipe up on an app

Reboot the device you'll be connecting to your meeting with

Slow performance may also be caused by underlying issues such as not enough memory. This can be quickly resolved by simply rebooting the device.

After rebooting your device, there may still be the need to close some apps that start up with it.

WindowsReboot a Windows PC
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
AppleReboot a Mac
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
AndroidReboot an Android Device
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.
AppleReboot an Apple iOS Device
  1. Push and hold the Power button for a few moments.
    iPhone with power button highlighted.
    Depending on the model of iPhone you have, the location of the power button may be on the top or on the right-hand side.
  2. Slide the Power symbol on your screen to the right to shut down your iPhone.
    Slide to Power off Prompt with power switch highlighted and arrow indicating to slide to the right.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments to turn your iPhone back on.
    iPhone with power button highlighted.

Troubleshoot the Internet Connection

If your computer is running fine or you've fixed your computer's performance issues, then your poor video quality may be caused by your Internet connection. Troubleshooting an Internet connection can become complicated and take a longer time. We have a few other guides that may help you fix it.

Consider replacing or upgrading your camera

If you've exhausted all the above troubleshooting options or if you're using an older camera with low quality you may want to consider replacing it with a more up to date camera that can improve your video quality.

Keep in mind that if you have a built-in camera like in a smart phone, tablet, or laptop, you won't be able to replace those. With a laptop, you can use an external USB camera.

This will only improve the way you or others see your camera. It will not improve how you see other's cameras.