Resolve Surround Sound System Bluetooth Issues

Introduction

Sometimes, problems can occur with the Bluetooth connection to your surround sound system.

This guide will walk you through common fixes to get everything working properly again.

? What problems are you having with Bluetooth on your Surround Sound system?

  1. Bluetooth connected, no sound
  2. Sound keeps cutting out
  3. Can't find Surround Sound system to play to

We're here to help!

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Sometimes, problems can occur with the Bluetooth connection to your surround sound system.

This guide will walk you through common fixes to get everything working properly again.

  1. Restart your Home Theater Receiver, TV, and the source device you want to watch.

On Your Home Theater

  1. Select the Power Button on your receiver's remote to turn it off.
    Closeup of remote control with power button
  2. Wait 15 seconds.
  3. Select the Power Button again to turn it back on.

On Your TV

  1. Select the Power Button on your TV's remote to turn it off.
    Closeup of remote control with power button
  2. Wait 15 seconds.
  3. Select the Power Button again to turn it back on.

On the Source Device You Want to Watch

  1. Select the Power Button on your source device's remote to turn it off.
    Closeup of remote control with power button
  2. Wait 15 seconds.
  3. Select the Power Button again to turn it back on.
For the next step, we'll need to know what type of device you're using to send Bluetooth audio from.
Before you restart or shut down your PC, make sure to save all necessary work to prevent data loss.
  1. Select the Start menu, then select Power.
    Windows 10 Start Menu
    Windows 10 Power Button
  2. Select Restart.
    Windows 10 Power menu with Restart highlighted.
  1. Make sure Bluetooth is selected on your receiver.
    Picture of remote with bluetooth button highlighted

  2. Open the app or program you want to play sound from on your computer or mobile device.
  3. Select some media you want to play, then select Play.
    screenshot of android music player screenshot of desktop music player
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. Make sure Bluetooth is selected on your receiver.
    Picture of remote with bluetooth button highlighted

  2. Open the app or program you want to play sound from on your computer or mobile device.
  3. Select some media you want to play, then select Play.
    screenshot of android music player screenshot of desktop music player
  1. From the menu bar across the top of the screen, select the Apple menu, then Restart...
    macOS Mojave Apple Menu with Restart highlighted.
  1. Hold down the power button on your Android device.
    Android Phone with power button highlighted.
    Depending on the manufacturer and model of Android device you have, the location of the power button will vary.
  2. Select Power Off.
    Power menu with Power off highlighted.
    If the menu does not pop up, continue to hold the power button, and your Android device will shut off.
  3. Wait 30 seconds.
    Wait 30 Seconds
  4. Push and hold the Power button for a few moments, and your Android device will start back up.
    Android Phone with power button highlighted.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

The device needs to be within a reasonable range in order to connect.

  • In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
  • Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
    Diagram of Recommended Bluetooth Distance

Try moving the Bluetooth device closer if you have trouble.

If possible, move your computer or other device closer to the system you wish to play music on.

If this is not possible, Bluetooth streaming may not be the technology you wish to use. Check to see if your home theater or surround sound system provides support for DLNA or Miracast streaming, possibly through your Smart TV, instead.

Most modern home theater and surround sound receivers have the ability to pair to Bluetooth devices.

First, make sure your receiver can receive Bluetooth audio. Look in the user manual for your device, or even on the front of the device.

  • Look for the word "Bluetooth" or this symbol on your home theater system front, or remote:
    bluetooth symbol picture of remote with bluetooth button highlighted
  1. Restart your Home Theater Receiver, TV, and the source device you want to watch.

On Your Home Theater

  1. Select the Power Button on your receiver's remote to turn it off.
    Closeup of remote control with power button
  2. Wait 15 seconds.
  3. Select the Power Button again to turn it back on.

On Your TV

  1. Select the Power Button on your TV's remote to turn it off.
    Closeup of remote control with power button
  2. Wait 15 seconds.
  3. Select the Power Button again to turn it back on.

On the Source Device You Want to Watch

  1. Select the Power Button on your source device's remote to turn it off.
    Closeup of remote control with power button
  2. Wait 15 seconds.
  3. Select the Power Button again to turn it back on.

If your receiver does not support Bluetooth directly, you can purchase a small Bluetooth Music Receiver.

Example Picture of a Bluetooth Receiver Example Picture of a Bluetooth Receiver Example Picture of a Bluetooth Receiver

These are small, simple devices, some designed to remain hidden behind your receiver, that create a Bluetooth antenna, and output the sound through standard RCA, optical, or mini-jack plugs, which you'd hook up to your home theater or surround sound system like any other audio source.

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