Prime Video 5055 & 1055 Error Fix for Amazon Fire TV

Introduction

The Amazon Fire TV devices allow you to enjoy live TV, streaming content, online games and apps right from your TV screen. At times you may get error messages while trying to watch online videos. If you receive Error 5505 or 1055 when attempting to stream Prime Video content on your Fire TV, you will need to ensure your country settings are updated to the country you are streaming content from. This guide will show you how to accomplish this.

Error 5505 and 1055 on Fire TV.

1 Update Location Settings

  1. Open a web browser of your choice on any device and go to www.amazon.com/mycd.
    Website address entered in browser.
  2. You will be asked to Sign in to your Amazon account. Type in the email or phone number associated to your Amazon account and click or tap Continue.
    Login entry screen on Amazon page.
  3. Then type in your Amazon account password and click or tap Sign in.
    Password entry screen on Amazon website.
  4. Once logged in, go to Settings, then to Country/Region Settings to expand that section and click or tap Change.
    Steps highlighted to change location settings.
  5. Fill in your name, location and phone number then click or tap Update. Your country of residence has to be supported for this fix to work.
    Update button highlighted on location info entry screen.
  6. To complete this process, you need to switch to your Fire TV and deregister then reregister your account. After that, It make take up to an hour for the changes to take effect.

2 Amazon Account

  1. Using your remote, from the main Fire TV menu go to Settings.
    Settings highlighted on Fire TV main screen.
  2. Then go to My Account. Fire TVs come pre-registered with the account they were purchased under and this should show up under Amazon Account.
    Amazon Account option highlighted on Fire TV account settings screen.
  3. If you wish to register with another account, select Amazon Account from the screen then select Deregister. You will be asked to confirm your choice. Select Deregister again.
    Deregistration confirmation screen.

    De-registering a Fire TV device removes all content associated with the respective Amazon Account.

  4. Once de-registered, you can re-register your Fire TV with any Amazon Account you choose by selecting Register.
    Amazon account registration option.
  5. Type in the email address associated to the Amazon Account then select Next.
    Email entry screen for Fire TV registration.
  6. Then type in the password for your Amazon Account and select Sign In.
    Password entry screen for Fire TV registration.
  7. Your Fire TV will be registered with the chosen Amazon Account.

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The Amazon Fire TV devices allow you to enjoy live TV, streaming content, online games and apps right from your TV screen. At times you may get error messages while trying to watch online videos. If you receive Error 5505 or 1055 when attempting to stream Prime Video content on your Fire TV, you will need to ensure your country settings are updated to the country you are streaming content from. This guide will show you how to accomplish this.

Error 5505 and 1055 on Fire TV.

  1. Open a web browser of your choice on any device and go to www.amazon.com/mycd.
    Website address entered in browser.
  2. You will be asked to Sign in to your Amazon account. Type in the email or phone number associated to your Amazon account and click or tap Continue.
    Login entry screen on Amazon page.
  3. Then type in your Amazon account password and click or tap Sign in.
    Password entry screen on Amazon website.
  4. Once logged in, go to Settings, then to Country/Region Settings to expand that section and click or tap Change.
    Steps highlighted to change location settings.
  5. Fill in your name, location and phone number then click or tap Update. Your country of residence has to be supported for this fix to work.
    Update button highlighted on location info entry screen.
  6. To complete this process, you need to switch to your Fire TV and deregister then reregister your account. After that, It make take up to an hour for the changes to take effect.
  1. Using your remote, from the main Fire TV menu go to Settings.
    Settings highlighted on Fire TV main screen.
  2. Then go to My Account. Fire TVs come pre-registered with the account they were purchased under and this should show up under Amazon Account.
    Amazon Account option highlighted on Fire TV account settings screen.
  3. If you wish to register with another account, select Amazon Account from the screen then select Deregister. You will be asked to confirm your choice. Select Deregister again.
    Deregistration confirmation screen.

    De-registering a Fire TV device removes all content associated with the respective Amazon Account.

  4. Once de-registered, you can re-register your Fire TV with any Amazon Account you choose by selecting Register.
    Amazon account registration option.
  5. Type in the email address associated to the Amazon Account then select Next.
    Email entry screen for Fire TV registration.
  6. Then type in the password for your Amazon Account and select Sign In.
    Password entry screen for Fire TV registration.
  7. Your Fire TV will be registered with the chosen Amazon Account.
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