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How to Use Your Withings Go Fitness Tracker

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.
In This Guide
You'll Learn:
  • How to set up your Withings Go fitness tracker, update it and sync it with the companion app.
  • About the basics on how to use the fitness tracker and its companion app.

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  1. How to set up the Withings Go fitness tracker
  2. How to install the companion app for the Withings Go fitness tracker
  3. How to sync the Withings Go fitness tracker with the companion app
  4. How to update the Withings Go fitness tracker with the companion app
  5. How to reset the Withings Go fitness tracker to factory defaults
  6. How to check the time on the Withings Go fitness tracker
  7. How to check the activity level on the Withings Go fitness tracker
  8. How to check the Withings Go fitness tracker's activity data in the companion app
  9. How to check the Withings Go fitness tracker's sleep data in the companion app
  10. How to change the Withings Go fitness tracker's step goal with the companion app
  11. How to replace the Withings Go fitness tracker's battery

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In This Guide
You'll Learn:
  • How to set up your Withings Go fitness tracker, update it and sync it with the companion app.
  • About the basics on how to use the fitness tracker and its companion app.
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Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. Firmly press the center of the screen so that it clicks and the time will be displayed for a few seconds.
    Withings Go showing time.

    The hand on the inside corresponds to the hours and the hand on the outside corresponds to the minutes.

The activity level is displayed continuously in the Withings Go screen.

  1. The graduations on the outer edge of the screen indicate your progression, based on your daily step goal.
    Activity level on Withings Go.
  2. When a goal is reached, a star is displayed in the center of the screen and the outside graduations are reset.
    Goal met on Withings Go.
  3. An extra graduation is displayed around the star each time the goal is reached.
    Extra graduation being displayed on Withings Go for extra goal being reached.
  1. Launch the Health Mate app.
    Health Mate App.
  2. Scroll down and tap the Daily steps or Other sections.
    Daily steps and Other sections highlighted in Health Mate app.
  3. There you'll see your activity data within a graph:
    • Blue - activity where the goal hasn't been reached
    • Green - activity where the goal has been reached
    Activity data showing in Health Mate app.
  1. Launch the Health Mate app.
    Health Mate App.
  2. Scroll down and tap the Sleep section.
    Sleep data showing in Health Mate app.
  3. There you'll see your sleep data within a graph:
    • White - Time spent out of bed
    • Grey - Time spent awake in bed
    • Light Blue - time spent in light sleep
    • Dark Blue - time spent in deep sleep
    Sleep data showing in Health Mate app.
  1. Launch the Health Mate app.
    Health Mate App.
  2. Go to the Profile tab at the bottom right.
    Profile tab highlighted in Health Mate app.
  3. Scroll down to the My goals heading and tap Daily steps.
    Daily steps button highlighted in Health Mate app.
  4. Tap and slide the daily step goal up or down to select the goal you prefer.
    Step goal slider highlighted in Health Mate app.
  5. Then tap OK in the top right.
    OK option highlighted in Health Mate app.
  1. On the back case, use the provided opening tool to remove the cover by turning it counterclockwise.
    Unlocking battery compartment.
  2. Replace the battery. Ensure the O-ring is still in place as this is what makes your device waterproof.
    O-ring around device cover.
  3. Replace the cover and lock the cover back in place by turning it clockwise.
    Locking battery compartment.