How to Use Xbox One Controllers

Introduction

This guide aims to assist you with using your Xbox One Controllers through setup and troubleshooting.

Please choose which guide you would like to follow.

? What would you like to do?

  1. Exit
  2. Connect the controller via wired connection
  3. Connect the controller via wireless connection
  4. Connect a headset to your controller
  5. Troubleshoot Xbox one controller connection issues

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

This guide aims to assist you with using your Xbox One Controllers through setup and troubleshooting.

Please choose which guide you would like to follow.

  1. Obtain the Micro USB cable that came with your Xbox.
    USB cable.
     
  2. Connect the bigger end of the USB cable to the console.
    • There are 2 USB ports on the rear of the console
    • The original Xbox One has an additional port on the side of the console.
      Xbox One USB port.

    • The Xbox One S has an additional port on the front-left hand side of the console.
      Xbox One S USB port.

  3. Connect the small end of the Micro USB cable to the Xbox controller.
    Xbox controller USB port.

Launch next Guided Path

Clicking this shortcut will mark this step as "Completed," and if you complete the next Guided Path, this Guided Path will be completed automatically

You can pair the Xbox one controller either by:

  • Temporary USB connection
  • Pairing without a temporary USB cable
  1. Make sure the batteries are fully charged or still have enough power.
  2. Using a Micro USB connector, connect the bigger end of the cable to the console.
    USB cable.

  3. The smaller end of the micro USB cable connects to the controller port between the L and R buttons.
    Xbox controller USB port. 
  4. Leave the cable connected to both the console and controller until the Xbox button on the controller stops flashing.
  5. Test the controller functionality.
  6. You can now disconnect the USB cable.
  1. Press and release the connect button on the console.
    • The original Xbox One’s connect button is on its left side, close to the USB port.
      Xbox One connect button.

    • The Xbox One S has it’s connect button on front of the console, in the bottom right corner.
      Xbox One S connect button.

  2. Press and hold the Controller‘s connect button located between the L and R buttons, just above the micro USB port.
    Xbox controller connect button.

  3. Release the button after the controller's Xbox button has flashed a few times.
  4. The Xbox Button on the controller will stop flashing and turn into a steady light once it’s connected.
  • Headsets can only be connected to the Xbox One wireless controller. They cannot be connected to third-party wired controllers.
  • Xbox One console does not support Bluetooth functionality. Headsets cannot connect to the console using Bluetooth.
  • If you have an Xbox One wireless controller with a 3.5-mm port, you can connect directly a headset with a standard 3.5-mm jack to the controller.
    Xbox One controller with 3.5mm port highlighted.

  • If you have a chatpad connected to your controller, you may connect your 3.5-mm jack headset to the chatpad instead.
    Chatpad with 3.5mm jack highlighted.
Things to consider if you are experiencing Xbox One controller issues:
  • The batteries may have insufficient power. Use a new set of disposable batteries or charge them.
  • Check how many controllers are connected, the console can only have a maximum of eight (8) active controllers connected to it.
  • If the Xbox button is not lit, try turning the controller back on. The controller has a power save feature which turns it off after 15 minutes of inactivity.
  • Other wireless connection-capable devices may have signals interfering with the controller's own signal.
  • Interference may be caused by metallic objects between the console and controller.
  • The distance may be too far. Ensure you are within 19 feet or 6 meters from the console.
  • Bluetooth is used only when to connecting to a PC with Windows 10.
  • The controller may be defective.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept