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How to Use the Device Lock to Secure a Fitbit

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

A pass code is like a password that keeps your device secure. To help keep your Fitbit device secure,  you can turn on the device lock in the Fitbit app. Once enabled you'll be prompted to enter a personal 4-digit PIN code to unlock your device.
If you set up Fitbit Pay, the device lock is turned on automatically and you’re prompted to set a code.
A fitbit showing the lock screen

1 Enable Device Lock

You'll use your Smart Device and the Fitbit App to enable the Device Lock.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap the Today tab.
    Today tab icon
  3. Tap your Profile Picture.
    Your profile account picture
  4. Select your device. In this case we are selecting the Versa.
    Versa highlighted in Account settings of Fitbit app.
  5. Tap Device Lock.
    Device lock selection
  6. Select Enable and input your pin number.
    Enabling the device lock

2 Reset or Change Device Lock

To reset or change the device lock you'll also use the Fitbit App. You'll need to reset it, if you've forgotten it, or just change it if you feel its too weak.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap the Today tab.
    Today tab icon
  3. Tap your Profile Picture.
    Your profile account picture
  4. Select your device. In this case we are selecting the Versa.
    Versa highlighted in Account settings of Fitbit app.
  5. Tap Device Lock.
    Device lock selection
  6. Select Change PIN Code.
    Changing the pin code
  7. Type in your new PIN.
    Waiting for a new pin

3 Unlock With My Phone

If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device in the Fitbit app.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap the Today tab.
    Today tab icon
  3. Tap your Profile Picture.
    Your profile account picture
  4. Select your device. In this case we are selecting the Versa.
    Versa highlighted in Account settings of Fitbit app.
  5. Tap Device Lock.
    Device lock selection
  6. Select Change PIN Code.
    Changing the pin code
  7. Type in your new PIN.
    Waiting for a new pin

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A pass code is like a password that keeps your device secure. To help keep your Fitbit device secure,  you can turn on the device lock in the Fitbit app. Once enabled you'll be prompted to enter a personal 4-digit PIN code to unlock your device.
If you set up Fitbit Pay, the device lock is turned on automatically and you’re prompted to set a code.
A fitbit showing the lock screen
You'll use your Smart Device and the Fitbit App to enable the Device Lock.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap the Today tab.
    Today tab icon
  3. Tap your Profile Picture.
    Your profile account picture
  4. Select your device. In this case we are selecting the Versa.
    Versa highlighted in Account settings of Fitbit app.
  5. Tap Device Lock.
    Device lock selection
  6. Select Enable and input your pin number.
    Enabling the device lock
To reset or change the device lock you'll also use the Fitbit App. You'll need to reset it, if you've forgotten it, or just change it if you feel its too weak.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap the Today tab.
    Today tab icon
  3. Tap your Profile Picture.
    Your profile account picture
  4. Select your device. In this case we are selecting the Versa.
    Versa highlighted in Account settings of Fitbit app.
  5. Tap Device Lock.
    Device lock selection
  6. Select Change PIN Code.
    Changing the pin code
  7. Type in your new PIN.
    Waiting for a new pin
If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device in the Fitbit app.
  1. Launch Fitbit.
    Fitbit app icon
  2. Tap the Today tab.
    Today tab icon
  3. Tap your Profile Picture.
    Your profile account picture
  4. Select your device. In this case we are selecting the Versa.
    Versa highlighted in Account settings of Fitbit app.
  5. Tap Device Lock.
    Device lock selection
  6. Select Change PIN Code.
    Changing the pin code
  7. Type in your new PIN.
    Waiting for a new pin