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How to Use a Wally Home Sensing System

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.
In This Guide
You'll Learn How To:
  • Perform basic setup of your Wally system.
  • Install the Wally app onto your mobile device.
  • Add and manage contacts.
  • Add and manage properties.
Before We Begin:
  • You may need your Wi-Fi Credentials.
  • A Wally account is required for most operations.

? What topic would you like information on?

  1. I need help with basic setup
  2. I'd like to install the Wally app
  3. Add additional devices
  4. Add or manage contacts
  5. Add or manage properties

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In This Guide
You'll Learn How To:
  • Perform basic setup of your Wally system.
  • Install the Wally app onto your mobile device.
  • Add and manage contacts.
  • Add and manage properties.
Before We Begin:
  • You may need your Wi-Fi Credentials.
  • A Wally account is required for most operations.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Wally currently has sensors and shutoff valves that can be used with their system. Use the following links for help installing these items.

Wally Sensor
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Wally Sensor
Wally Shutoff Valve
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

Wally Shutoff Valve

Contacts are used to notify you when an alarm goes off. You can add primary contact (yourself) and emergency contacts. Primary contacts receive all alerts while emergency contacts receive text alerts only.

  1. Open the Wally app.
    Wally app icon
  2. Tap the Menu button.
    Menu button highlighted
  3. Tap on Settings.
    Settings highlighted
  4. Tap on Contacts.
    Contacts button highlighted

To Add a Contact

  1. Select Add Contact.

    If you have not previously added a primary contact, you will be prompted to add a Primary contact using the Add me button.

    Contacts menu with Add Contact and Add Me highlighted
  2. Choose to use a person from contacts or to manually create a new contact.
    Create contact options
  3. Enter the contact information or optionally select it from an existing contact on your device and tap Update.
    Update button highlighted

To Edit an Existing Contact

  1. Tap Edit next to the contact you wish to edit.
    Edit button highlighted
  2. Modify the contact and then tap Update.
    Update button highlighted

Welly can notify you of alerts from multiple addresses where you have sensors installed. This page will guide you through adding or managing your multiple locations.

  1. Open the Wally app.
    Wally app icon
  2. Tap on the Menu button.
    Menu button highlighted
  3. Tap on Settings.
    Settings button highlighted

To Add a New Property

  1. Tap on Add a New Property.
    Add a New Property button highlighted
  2. Enter the information of your property and then tap Update.
    Update button highlighted

To Edit an Existing Property

  1. Tap on the property you want to modify.
    Home highlighted
  2. Tap on Edit
    Edit button highlighted
  3. Update the address and then tap Update.
    Update button highlighted