How to Update an LG Smart TV

Introduction

Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via the Web (recommended). However, there are times where we may need to update via USB in order to resolve a problem.

What you'll need:

  • If you are updating via the web, your TV should be connected to the internet
  • If you are updating via USB drive, you'll need a computer with an internet connection and a USB drive with enough free storage space.

? What type of update would you like to perform?

  1. Via the Internet (recommended)
  2. Via USB Drive

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via the Web (recommended). However, there are times where we may need to update via USB in order to resolve a problem.

What you'll need:

  • If you are updating via the web, your TV should be connected to the internet
  • If you are updating via USB drive, you'll need a computer with an internet connection and a USB drive with enough free storage space.

There are 2 ways to check for Firmware Updates:

  • Using webOS
    webOS interface. Screenshot.
  • Using Netcast
    Netcast interface. Screenshot.
  1. Press the Home/Smart button on your remote to bring up your launcher.
  2. Select Settings icon in the upper right corner of the screen.
    Home screen with Settings selected. Screenshot.
  3. Select the All Settings option at the bottom right corner of the screen.
    All Settings. Screenshot.
  4. Select the General menu from the left, then scroll down and select About this TV.
    General Menu with About this TV selected. Screenshot.
  5. Check Allow automatic updates, then click the Check for updates button.
    About this TV menu with CHECK FOR UPDATES selected. Screenshot.
  6. If an update is available, follow the steps on screen to download and install it.
    Update in progress. Screenshot.

    This process may take some time. Don't power off your TV during an update.

  7. Once the update is complete, you may return to using your TV.
  1. Press the Home/Smart button on your remote.
  2. Select Settings from the bottom-left.
    Settings icon highlighted on main screen.
  3. From the Settings menu, select the Others tab in the bottom-left, then choose Software update.
    Others and Software Update options highlighted in settings.
  4. Turn on Software Update and then click the Check Update Version button.
    Software Update enable and check options highlighted.
  5. If an update is available, follow the steps on screen to download and install it.
    New update pop-up.

    This process may take some time. Don't power off your TV during an update.

  6. Once the update is complete, you may return to using your TV.
  1. Open a web browser on your computer.
  2. Navigate to to http://www.lg.com/us/support
  3. Type your model number into the search box. Then click your model from the dropdown list.
    Search box with model number selected. Screenshot.
  4. On the next page, click on Software.
    TV landing page with Software selected. Screenshot.
  5. Download the latest firmware file.
    Software page with latest firmware selected. Screenshot.
  6. The firmware will be downloaded to your computer.

    Take note of the file download location:

    • Windows OS - files typically download to your Downloads folder.
    • Mac OSX - files typically download to the Downloads folder in the Dock.

In Windows, files typically download to your "Downloads" folder.

  1. Open Windows Explorer by holding down the Windows Key and then pressing E (Win + E)
    Keyboard.
  2. In the left pane of the window that opens, click Downloads.
    Explorer window with Downloads highlighted.
  3. Locate the file you downloaded.
  4. Right-click the file and select Extract All....
    Explorer window showing zip extraction.
  5. The extract window will appear.
    Extraction window.
  6. Take note of the extract location (folder). If you wish to extract to another location such as a USB drive or a different folder on the computer, click Browse and pick a new location.
  7. Click Extract when you are done.
  8. Once the files are extracted, a new Explorer window will appear with the uncompressed files. The location will be shown in the address bar while the extracted files files will appear below.
    Explorer window with files.

Take note of the file location. This is where your file(s) will be extracted to.

  1. Insert a USB drive into an available USB slot on your computer.
    Inserting a USB storage drive into a computer. Illustration.
  2. Open the USB drive.
    Example USB drive selected. Screenshot.
  3. Right-click in the blank space, highlight New, then click Folder.
    Explorer context menu with New, Folder selected. Screenshot.
  4. A "New Folder" will be created. The folder must be located in the root drive of the USB.
    New Folder. Screenshot.
  5. Name the new folder "LG_DTV".
    New folder renamed to LG_DTV. Screenshot.

    The folder must be named exactly as shown above and be in the root directory.

  6. Place the unzipped file into the LG_DTV folder. The file type should be EPK.
    Firmware EPK file in the LG_DTV folder. Screenshot.
  1. Turn on the TV.
  2. Insert the USB drive that you prepared.
    USB drive inserted in the rear of the TV.
  3. Follow the on-screen instructions.
    TV software update screen with instructions. Screenshot.
  4. Once the update begins, a progress bar will appear.
    Update progress bar. Screenshot.
  5. Once the update is done, your TV will restart automatically.
  6. You can now remove the USB drive from your TV.

If you are having trouble, make sure that you downloaded the correct firmware file for your TV and make sure the folder on your USB drive is setup properly.

In macOS, files typically download to the Downloads folder in the Dock.

  1. Click on Go then Downloads.
    Finder window with Downloads highlighted.
  2. Double click on the archive that you just downloaded to extract its contents.
    Open archive window.
  3. The extracted files should appear in the same folder as the original archive.

Sometimes you may not see the Zip file. Safari may have extracted the file for you if you downloaded the file with it. Just look for the unzipped file or folder.

Take note of the file location for later use of the extracted content.

  1. Insert a USB drive into an available USB slot on your computer.
    Inserting your USB stick into your computer port. Illustration.
  2. Open the USB drive.
    USB drive on the desktop. Screenshot.
  3. Control+Click into the folder and pick New Folder. Name the new folder "LG_DTV" on the root of the USB drive.
    Control-clicking in the USB drive folder and selecting New Folder. Screenshot.

    The folder must be named exactly as shown above and be in the root directory.

  4. Place the unzipped file into the LG_DTV folder. The file type should be EPK.
    Firmware EPK file in the LG_DTV folder. Screenshot.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept