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How to Update an Amazon Echo

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

Amazon's intelligent personal assistant is called Alexa. Alexa is a cloud-based voice service that can help you with tasks, entertainment, general information, and more. It is found across a range of different Amazon devices.

1 Check Version

Determining the software version on an Alexa device can be done with the Alexa app:

  1. From the main screen tap on the Menu symbol.
    Menu symbol pointed out in mobile app
  2. Select Settings.
    Settings highlighted in mobile app menu
  3. Select the Alexa device.
    Alexa devices showing on Settings screen in mobile app
  4. Scroll down until you see Device software version in the About section.
    Device software version highlighted in mobile app settings
  5. Check what software version your device is supposed to have by navigating to https://www.amazon.com/gp/help/customer/display.html?nodeId=201602210 in your preferred web browser.

2 Update

Alexa devices receive software updates automatically over Wi-Fi. These updates usually improve performance and add new Alexa features. To download the latest software update for an Alexa device:

  • Make sure the device is on and has an active Wi-Fi connection.
  • Avoid saying anything to the device or using the Alexa app while performing the update.
  • When the update is ready to install, the light indicator or light ring on the device pulses blue, and the device installs the latest update. Depending on the Wi-Fi connection, it can take up to 15 minutes to install the software update.

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Amazon's intelligent personal assistant is called Alexa. Alexa is a cloud-based voice service that can help you with tasks, entertainment, general information, and more. It is found across a range of different Amazon devices.

Determining the software version on an Alexa device can be done with the Alexa app:

  1. From the main screen tap on the Menu symbol.
    Menu symbol pointed out in mobile app
  2. Select Settings.
    Settings highlighted in mobile app menu
  3. Select the Alexa device.
    Alexa devices showing on Settings screen in mobile app
  4. Scroll down until you see Device software version in the About section.
    Device software version highlighted in mobile app settings
  5. Check what software version your device is supposed to have by navigating to https://www.amazon.com/gp/help/customer/display.html?nodeId=201602210 in your preferred web browser.

Alexa devices receive software updates automatically over Wi-Fi. These updates usually improve performance and add new Alexa features. To download the latest software update for an Alexa device:

  • Make sure the device is on and has an active Wi-Fi connection.
  • Avoid saying anything to the device or using the Alexa app while performing the update.
  • When the update is ready to install, the light indicator or light ring on the device pulses blue, and the device installs the latest update. Depending on the Wi-Fi connection, it can take up to 15 minutes to install the software update.