How to Update a Samsung Smart TV

Introduction

Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via the Web (recommended). However, there are times where we may need to update via USB in order to resolve a problem.

What you'll need:

  • If you are updating via the web, your TV should be connected to the internet
  • If you are updating via USB drive, you'll need a computer with an internet connection and a USB drive with enough free storage space.

? How would you like to update?

  1. Via the Internet (recommended)
  2. Via USB Drive (advanced)

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via the Web (recommended). However, there are times where we may need to update via USB in order to resolve a problem.

What you'll need:

  • If you are updating via the web, your TV should be connected to the internet
  • If you are updating via USB drive, you'll need a computer with an internet connection and a USB drive with enough free storage space.
  1. Press the Menu button on your remote control.
  2. Select Support.
  3. Select Software Update.
    Support menu with Software Update selected. Screenshot.

    If this area is greyed out, it could be because the TV has just been switched on (wait a minute, then try again) or because the TV is in Smart Hub mode. If you are accessing through Smart Hub mode, try going in after viewing a channel from its own tuner.

  4. Enable Auto update to ensure that you are always getting the latest updates.
  5. To perform a manual check for an update, select Update Now.
    Software Update menu with Update Now selected. Screenshot.
  6. Your TV will now check for update.
  7. If an update is detected, select Yes to download and install it.
    Software update confirmation with Yes selected. Screenshot.
  8. Once the update is complete, you may return to using your TV.

It is important that you only install the update that is intended for your TV. Get the model number for your TV before proceeding with the next steps.

  1. Open a web browser on your computer.
  2. Navigate to http://www.samsung.com/us/
  3. Select Support.
    Samsung website with Support menu selected. Screenshot.
  4. Type the model number into the search bar, then select the correct model from the dropdown list.
    Searching for your TV in the search bar. Screenshot.
  5. Select MANUALS AND DOWNLOADS.
    Selecting Manuals and Downloads for your TV. Screenshot.
  6. It will now take you to the Download page. Select See More.
  7. Select DOWNLOAD for latest firmware file.
    Manuals and downloads page with Download button next to firmware. Screenshot.
  8. The firmware will be downloaded to your computer.

    Take note of the file download location:

    • Windows OS - files typically download to your Downloads folder.
    • Mac OSX - files typically download to the Downloads folder in the Dock.

In Windows, files typically download to your "Downloads" folder.

  1. Open Windows Explorer by holding down the Windows Key and then pressing E (Win + E)
    Keyboard.
  2. In the left pane of the window that opens, click Downloads.
    Explorer window with Downloads highlighted.
  3. Locate the file you downloaded.
  4. Right-click the file and select Extract All....
    Explorer window showing zip extraction.
  5. The extract window will appear.
    Extraction window.
  6. Take note of the extract location (folder). If you wish to extract to another location such as a USB drive or a different folder on the computer, click Browse and pick a new location.
  7. Click Extract when you are done.
  8. Once the files are extracted, a new Explorer window will appear with the uncompressed files. The location will be shown in the address bar while the extracted files files will appear below.
    Explorer window with files.

Take note of the file location. This is where your file(s) will be extracted to.

Prepare a formatted USB flash memory with more available free space than the self-extracted file.

  1. Insert a USB drive into an available USB slot on your computer.
    USB drive plugging into USB slot.
  2. Open USB drive.
    Explorer window with USB drive listed. Screenshot.
  3. Locate the file that you extracted earlier.
    Explorer window with USB contents. Screenshot.
  4. Copy or drag and drop the firmware file to the root of your USB drive. Make sure the file is not inside a folder on the USB drive.

    Root directory = The first or top-most directory in the hierarchy.

  1. Turn on the TV.
  2. Insert the USB drive that you prepared.
    USB drive inserted into rear of TV.
  3. Follow the on-screen instructions:
    1. Press Menu button on your remote.
    2. Select Support.
    3. Select Software Upgrade.
      TV Support menu with Software Upgrade selected. Screenshot.
    4. Select By USB.
    5. Press Enter.
  4. Once the update is done, your TV will restart automatically.
  5. You can now remove the USB drive from your TV.

    If you are having trouble, make sure that you downloaded the correct firmware file for your TV and make sure the folder on your USB drive is setup properly.

In macOS, files typically download to the Downloads folder in the Dock.

  1. Click on Go then Downloads.
    Finder window with Downloads highlighted.
  2. Double click on the archive that you just downloaded to extract its contents.
    Open archive window.
  3. The extracted files should appear in the same folder as the original archive.

Sometimes you may not see the Zip file. Safari may have extracted the file for you if you downloaded the file with it. Just look for the unzipped file or folder.

Take note of the file location for later use of the extracted content.

Prepare a formatted USB flash memory with more available free space than the self-extracted file.

  1. Insert a USB drive into an available USB slot on your computer.
    Plugging USB drive into computer.
  2. Open USB drive.
    Opening the USB drive from Apple desktop.
  3. Drag and drop the files you extracted earlier onto the root of the USB drive. Make sure the file is not inside an folder on the USB drive.
    Firmware in Finder view.

    Root directory = The first or top-most directory in the hierarchy.

We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept