How to Update a Panasonic Smart TV

Introduction

Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via USB in order to resolve a problem.

What you'll need:

  • You'll need a computer with an internet connection
  • USB drive with enough free storage space.

1 How to Find the Model Number

It's sometimes helpful to know the model number for your Smart TV. Here are several ways to conveniently locate the model and serial numbers of your SMART TV:

  • On a label on the carton box.
    The label from a television box showing the model and serial number.
  • On the label on the backside of the TV or sometimes on the front.
    The back of a television zooming in on the label with the model number.
  • On the front of a user manual.

2 Download the latest version

    1. Using a computer that is connected to the internet, open a web browser (such as Safari, Google Chrome or Internet Explorer).
    2. Navigate to http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/index.html
    3. Select North America.
      The panasonic website showing north america selected.
    4. Search and select your TV model.
      (example: TC-32ES600C)
      Panasonic website showing the model number.
    5. Scroll down and click the Download button.

Take note of the file download location:

Windows OS - files typically download to your Downloads folder.
Mac OSX - files typically download to the Downloads folder in the Dock.

? What type of computer did you download the file on?

  1. Windows
  2. Mac OS

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Firmware updates for Smart TVs are used to enhance current features, fix bugs, and in some cases add additional applications to the device. You can perform the update via USB in order to resolve a problem.

What you'll need:

  • You'll need a computer with an internet connection
  • USB drive with enough free storage space.

It's sometimes helpful to know the model number for your Smart TV. Here are several ways to conveniently locate the model and serial numbers of your SMART TV:

  • On a label on the carton box.
    The label from a television box showing the model and serial number.
  • On the label on the backside of the TV or sometimes on the front.
    The back of a television zooming in on the label with the model number.
  • On the front of a user manual.
    1. Using a computer that is connected to the internet, open a web browser (such as Safari, Google Chrome or Internet Explorer).
    2. Navigate to http://av.jpn.support.panasonic.com/support/global/cs/tv/download/fw/index.html
    3. Select North America.
      The panasonic website showing north america selected.
    4. Search and select your TV model.
      (example: TC-32ES600C)
      Panasonic website showing the model number.
    5. Scroll down and click the Download button.

Take note of the file download location:

Windows OS - files typically download to your Downloads folder.
Mac OSX - files typically download to the Downloads folder in the Dock.

In Windows, files typically download to your "Downloads" folder.

  1. Open Windows Explorer by holding down the Windows Key and then pressing E (Win + E)
    Keyboard.
  2. In the left pane of the window that opens, click Downloads.
    Explorer window with Downloads highlighted.
  3. Locate the file you downloaded.
  4. Right-click the file and select Extract All....
    Explorer window showing zip extraction.
  5. The extract window will appear.
    Extraction window.
  6. Take note of the extract location (folder). If you wish to extract to another location such as a USB drive or a different folder on the computer, click Browse and pick a new location.
  7. Click Extract when you are done.
  8. Once the files are extracted, a new Explorer window will appear with the uncompressed files. The location will be shown in the address bar while the extracted files files will appear below.
    Explorer window with files.

Take note of the file location. This is where your file(s) will be extracted to.

Prepare a formatted USB flash memory with more available free space than the self-extracted file.

  1. Insert a USB drive into an available USB slot on your computer.
    USB drive being inserted
  2. Locate the file that you extracted earlier.
    Explorer window with files
  3. Right-click on the file, select Send to and then select your USB flash drive in the list.
    Explorer window
  4. The firmware will now be copied to the root of your USB drive. This is the first or top-most directory in the hierarchy.
  1. Turn on the TV.
  2. Insert the USB flash memory prepared into the USB 1 input of your TV and press the OK button.
    Smart tv screen showing verifying download and please do not remove media. Also, Smart tv screen showing press okay to start download.
  3. Select YES.
    Smart tv screen showing press yes to start download as well as the downloading in progress screen.
  4. Please wait until download is completed.
    Smart tv screen showing completed download.
  5. When the update is finished, you must perform the following steps:
    1. Remove the USB flash memory from TV.
    2. Turn the TV off at the main power switch.
    3. Turn TV back on at the main power switch.
      Smart tv screen saying system update is complete.
  6. Wait until the System is initializing message disappears.
    Smart tv screen showing reboot.
  7. TV will restart as normal after the download is completed.

In macOS, files typically download to the Downloads folder in the Dock.

  1. Click on Go then Downloads.
    Finder window with Downloads highlighted.
  2. Double click on the archive that you just downloaded to extract its contents.
    Open archive window.
  3. The extracted files should appear in the same folder as the original archive.

Sometimes you may not see the Zip file. Safari may have extracted the file for you if you downloaded the file with it. Just look for the unzipped file or folder.

Take note of the file location for later use of the extracted content.

Prepare a formatted USB flash memory with more available free space than the self-extracted file.

  1. Insert a USB drive into an available USB slot on your computer.
    USB drive being inserted into system
  2. Open the USB drive.
    Desktop with USB drive icon
  3. Open the Downloads folder.
  4. In the Downloads folder, locate the firmware you downloaded earlier.
  5. Drag and drop the firmware from the Downloads folder to the root of the USB drive.
    Finder windows with files
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