How to Update a DJI Mavic Air Drone

Introduction

In This Guide
You'll Learn:
  • How to update the firmware on your DJI drone and remote control.
You'll Need:
  • The drone and remote control batteries to be fully charged.
  • The provided USB cable.
  • A computer or mobile device with an internet connection.
  • The device specific app installed:
    • DJI GO 4 app on a mobile device,
    • DJI Assistant 2 on a computer.

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In This Guide
You'll Learn:
  • How to update the firmware on your DJI drone and remote control.
You'll Need:
  • The drone and remote control batteries to be fully charged.
  • The provided USB cable.
  • A computer or mobile device with an internet connection.
  • The device specific app installed:
    • DJI GO 4 app on a mobile device,
    • DJI Assistant 2 on a computer.
  1. Plug one end of the charging cable into the battery.
    Charging cable connected to battery.
  2. If you have more than one battery, plug them all into the charging hub.
    Drone batteries plugged into charging hub.
  3. Attach the Micro USB adapter to the provided USB cable.
    Micro USB adapter being attached to USB cable.
  4. Plug the small connector of the USB cable into the left side of the remote control.
    USB cable being plugged into remote control.
  5. Connect everything to the charging adapter and plug the adapter into a power outlet.
    Remote control and charging hub connected to power adapter.
  6. You will see the lights on the batteries and remote control scrolling until they will turn off meaning they are fully charged.
    Battery and remote control lights showing charging progress.

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

Depending on what device (Smartphone or Tablet) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be similar across all Android devices and generations.

To Check If Your Android Mobile Device Is Connected to Wi-Fi

  1. Open Settings on your phone or tablet.
    Android Settings.
  2. Select Wi-Fi.
    Wi-Fi
  3. Make sure Wi-Fi is turned On. The Wi-Fi network that you are connected to will say Connected under its name.
    Wi-Fi settings with Wi-Fi On switch and connected network highlighted.
  1. Launch the DJI GO 4 app on your mobile device.
    DJI GO 4.
  2. If you're not logged in, tap Sign In.
    Sign In button highlighted in mobile app.
  3. Fill in your account information and tap Sign In.
    Login fields and Sing In button highlighted on mobile app login prompt.

Depending on the size of your mobile device and where the connection port is located on it, there are two ways to connect it to the remote control:

Using the Clamp Connector

  1. Unfold the mobile device clamps.
    RC being unfolded.
  2. Align the side connector on the left clamp with the port on the mobile device.
    Side connector on RC highlighted and slide direction pointed out.
  3. If your mobile device has a home button in the middle, make sure it's positioned between the bigger teeth of the clamp.
    Clamp teeth pointed out, to properly position mobile device.
  4. Insert the mobile device into the left clamp first, then into the right clamp to secure it.
    Arrows pointing how to fold the clamps.

Using the Extension Cable

  1. Unfold the mobile device clamps.
    RC being unfolded.
  2. Push the side connector into the outward position on the left clamp.
    Side connector positions on left clamp of RC.
  3. Disconnect side cable from the remote controller.
    Side cable disconnected from the remote controller.
  4. Connect the provided USB cable into the bottom port of the remote controller.
    USB cable plugged into bottom of remote controller.
  5. Insert the mobile device into one of the clamps first, then into the other one to secure it.
    Mobile device being inserted into remote controller clamps.
  6. Connect the Micro USB end of the cable into the side port of the mobile device.
    Micro USB connector being plugged into side mobile device.

To complete the following steps, you will need both your remote control and drone handy.

On the Remote Control

  1. Press and release the power button, then press it again quickly and hold it until you hear it make the initialization sound.
    Power button highlighted on remote control.

On the Drone

  1. Make sure the drone is unfolded and gimbal cover is removed so the propellers and gimbal can move freely during the warm-up process.
    Gimbal cover being removed from drone.
  2. Press and release the power button, then press it again quickly and hold it until you hear it make the initialization sound.
    Power button highlighted on bottom of drone.

Depending on which DJI drone you have, the connected device may show a different name and image. However, the following procedure is the same for all DJI drones.

  1. The DJI GO 4 app will notify you if there is a new firmware update available for your drone. Tap the notification in red.
    New firmware update available notification highlighted in mobile app.
  2. Tap Download Now to initiate the update.
    Download Now highlighted in mobile app.
  3. Wait for the process to complete.

    Do not turn off the drone and remote control or exit the mobile app during the update.

    Firmware update in progress.
  4. Once the update is completed you will be asked to restart the drone. We will do that next. Tap OK for now.
    OK highlighted on update complete prompt.
  5. The app will notify you the update was completed.
    Update completed notification in mobile app.

To complete the following steps, you will need both your remote control and drone handy.

On the Remote Control

  1. To turn off the remote control, press and release the power button then press it again quickly and hold it until the lights turn off.
    Power button highlighted on remote control.
  2. To turn it back on, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.

On the Drone

  1. To turn off the drone, press and release the power button then press it again quickly and hold it until the lights turn off.
    Power button highlighted on bottom of drone.
  2. To turn it back on, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.

Depending on which DJI drone you have, the connected device may show a different name and images. However, the following procedure is the same for all DJI drones.

  1. The DJI GO 4 app will notify you if there is a new firmware update available for your remote control. Tap the notification in red.
    New firmware update available notification highlighted in mobile app.
  2. Tap Download Now to initiate the update.
    Download Now highlighted in mobile app.
  3. Wait for the process to complete.

    Do not turn off the drone and remote control or exit the mobile app during the update.

    Firmware update in progress.
  4. Once the update is completed you will be asked to restart the drone. We will do that next. Tap OK for now.
    OK highlighted on update complete prompt.
  5. The app will notify you the update was completed.
    Update completed notification in mobile app.

To complete the following steps, you will need both your remote control and drone handy.

On the Remote Control

  1. To turn off the remote control, press and release the power button then press it again quickly and hold it until the lights turn off.
    Power button highlighted on remote control.
  2. To turn it back on, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.

On the Drone

  1. To turn off the drone, press and release the power button then press it again quickly and hold it until the lights turn off.
    Power button highlighted on bottom of drone.
  2. To turn it back on, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.

The drone is powered by an intelligent battery which updates together with the drone. If you have any extra batteries, you will need to insert them one by one into the drone and check if they need to be updated to be compatible with the drone.

Depending on which DJI drone you have, the connected device may show a different name and image. However, the following procedure is the same for all DJI drones.

  1. Replace the drone's battery.
  2. The DJI GO 4 app will be notify you if the battery's firmware is incompatible with the drone's firmware and needs to be updated. Slide the switch to the right side to initiate the update.
    Slider highlighted and sliding direction pointed out.
  3. The app will notify you the update is in progress.

    Do not turn off the drone and remote control or exit the mobile app during the update.

    Update in progress.
  4. Then it will notify you the update was completed.
    Update completed.

To complete the following steps, you will need both your remote control and drone handy.

On the Remote Control

  1. To turn off the remote control, press and release the power button then press it again quickly and hold it until the lights turn off.
    Power button highlighted on remote control.
  2. To turn it back on, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.

On the Drone

  1. To turn off the drone, press and release the power button then press it again quickly and hold it until the lights turn off.
    Power button highlighted on bottom of drone.
  2. To turn it back on, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.
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Depending on what device (iPhone, iPad or iPod Touch) and which generation you have, the menu theme and options might look slightly different on your screen. However, the steps should be the same across all iOS devices and generations.

To Check If Your iOS Mobile Device Is Connected to Wi-Fi

  1. From the main screen of your device, look for and open Settings.
    iOS Settings icon.
  2. With Settings open, look for the Wi-Fi field. This field will display the current Wi-Fi status on the right hand side:
      • Off - the Wi-Fi antenna is currently disabled.
      • Not Connected - Wi-Fi is turned on, but your device is not currently connected to a network.
      • Wi-Fi network name - Wi-Fi is turned on, and the network name displayed is the network your device is currently connected to.
    Wi-Fi highlighted in iOS settings.
  3. You can also tap on the Wi-Fi field and make sure the Wi-Fi switch is in the On position. The switch should be green in color and will display the network that you are currently connected to directly beneath it with a check mark to the left.
    iOS Wi-Fi menu highlighting the Wi-Fi switch and the currently connected network.
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There are 2 main Operating Systems for personal computers currently available, Windows and macOS.

Windows
Windows runs on computers produced by multiple companies, such as Lenovo, Asus, Dell, Toshiba, Hewlett Packard, Acer, and Sony.Windows 10
macOS
Apple is the only company that makes macOS computers.macOS Mojave
  1. Click on the Apple Menu and go to System Preferences.
    Apple Menu with System Preferences Highlighted
  2. Click On Network.
    Network
  3. Click on the Network Adapter which you are checking.
    List of network adapters
  4. Here you will find the status of your internet connection.
    Connection status indicators. Green for Connected, Amber for Not Configured, and Red for Not Connected.
  1. Launch the DJI Assistant 2 app.
    DJI Assistant 2.
  2. If you don't see your email address in the top right corner, click Login.
    Login highlighted in DJI Assistant 2.
  3. Fill in your DJI account information then click Sign In.
    Login prompt highlighted in DJI Assistant 2.
  1. Plug the smaller connector of the provided USB cable into the rear end of the drone.
    USB cable being plugged into drone.
  2. Plug the other connector of the USB cable into the computer.
    USB cable being plugged into computer.
  3. Make sure the gimbal cover is removed so the gimbal can move freely during the warm-up process.
    Gimbal cover being removed from drone.
  4. On the bottom of the drone, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.
    Power button highlighted on bottom of drone.

Depending on which DJI drone you have, the connected device may show a different name. However, the following procedure is the same for all DJI drones.

  1. In the DJI Assistant 2 app, select your drone under Connected Devices.
    Drone highlighted under connected devices in DJI Assistant 2.
  2. Look for the Latest Version available in the Firmware List and click Upgrade.
    Latest Version pointed out and Upgrade button highlighted in Firmware List of DJI Assistant 2.
  3. Wait for the update to complete. The process may take several minutes to finish.

    Do not turn off or disconnect the drone or exit the app during the update.

    Drone update in progress.
  4. Once the update is completed, click Back.
    Back button highlighted in DJI Assistant 2.
  5. You will now see the firmware version to be Current.
    Current version pointed out in Firmware List.

You may have heard the drone make the initialization sound after the update was completed, meaning it was restarted automatically. If you haven't heard that sound, you will need to restart it manually.

To better assist you, please answer this question.

The drone is powered by an intelligent battery which updates together with the drone. If you have any extra batteries, you will need to insert them one by one into the drone and check if they need to be updated to be compatible with the drone.

Depending on which DJI drone you have, the connected device may show a different name. However, the following procedure is the same for all DJI drones.

  1. Replace the drone's battery.
  2. The DJI Assistant 2 app will notify you if the battery's firmware is incompatible with the drone's firmware and needs to be updated. Click Confirm to update.
    Confirm button highlighted on firmware incompatibility prompt.
  3. If you don't get the firmware incompatibility notification within a few seconds, look for the Latest Version available in the Firmware List and click Upgrade.
    Latest Version pointed out and Upgrade button highlighted in Firmware List of DJI Assistant 2.
  4. Wait for the update to complete. The process may take several minutes to finish.

    Do not turn off or disconnect the drone or exit the app during the update.

    Drone battery update in progress.
  5. Once the update is completed, click Back.
    Back button highlighted in DJI Assistant 2.
  6. You will now see the firmware version to be Current.
    Current version pointed out in Firmware List.

You may have heard the drone make the initialization sound after the update was completed, meaning it was restarted automatically. If you haven't heard that sound, you will need to restart it manually.

  1. Attach the Micro USB adapter to the provided USB cable.
    Micro USB adapter being attached to USB cable.
  2. Plug the small connector of the USB cable into the left side of the remote control.
    USB cable being plugged into remote control.
  3. Plug the other connector of the USB cable into the computer.
    USB cable being plugged into computer.
  4. On the remote control, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.
    Power button highlighted on remote control.

Depending on which DJI remote control you have, the connected device may show a different name. However, the following procedure is the same for all DJI remote controls.

  1. In the DJI Assistant 2 app, select your remote control under Connected Devices.
    Remote control highlighted under connected devices in DJI Assistant 2.
  2. Look for the Latest Version available in the Firmware List and click Upgrade.
    Latest Version pointed out and Upgrade button highlighted in Firmware List of DJI Assistant 2.
  3. Wait for the update to complete. The process may take several minutes to finish.

    Do not turn off or disconnect the remote control or exit the app during the update.

    Remote control update in progress.
  4. Once the update is completed, click Back.
    Back button highlighted in DJI Assistant 2.
  5. You will now see the firmware version to be Current.
    Current version pointed out in Firmware List.

You may have heard the remote control make the initialization sound after the update was completed, meaning it was restarted automatically. If you haven't heard that sound, you will need to restart it manually.

To better assist you, please answer this question.
Show Me How

Clicking this button will open a new guide that will provide you with steps to resolve your issue.

  1. To turn off the remote control, press and release the power button then press it again quickly and hold it until the lights turn off.
    Power button highlighted on remote control.
  2. To turn it back on, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.
  1. To turn off the drone, press and release the power button then press it again quickly and hold it until the lights turn off.
    Power button highlighted on bottom of drone.
  2. To turn it back on, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.
  1. To turn off the drone, press and release the power button then press it again quickly and hold it until the lights turn off.
    Power button highlighted on bottom of drone.
  2. To turn it back on, press and release the power button then press it again quickly and hold it until you hear it make the initialization sound.
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To Check Network Status on Windows 10

1st Method

  1. The Network icon in the lower right corner of the screen can tell you a lot about your network connection and the state it's in.
    Windows 10 notification area with network icon highlighted. Screenshot
  2. The Network icon represents the current status of your network connection. Depending on the current status of your connection, the appearance of this icon will change. The following are the different icons you might see and their corresponding meanings.
    Ethernet Icon Represents an Ethernet connection and successful connection to the internet.
    Ethernet Icon Represents an Ethernet connection with no connection to the internet.
    Network Icon No network adapters are detected or enabled.
    Wi-Fi icon You're connected to WiFi and the Internet.
    Wi-Fi icon Connected to WiFi, but no Internet connection is detected (also known as limited connectivity).
    Wi-Fi icon A wireless adapter is detected and there are wireless networks in range, but you're not connected to one.
    Wi-Fi icon Your wireless network adapter is recognized, but no WiFi networks are found and you're not connected to WiFi.
     
  3. If you want to see even more information about your connection status, click the Network icon itself regardless of what status it currently displays.
    Windows 10 system tray wired network icon.
    or
    Windows 10 system tray wireless network icon.
  4. This will bring up the Network menu. Within your network menu, you can see the status of your current connection. If your device is capable of connecting to WiFi, you will also see a list of wireless networks your device is currently in range of.
    Windows 10 Wi-Fi list. Screenshot
    • The status underneath each network name represent either your device's current connection status to that network, or additional attributes of that network.
        • Connected, Secured: This means you are connected to this WiFi network, and the network is secured with a password.
        • Connected: This means you are connected to this WiFi network. This network may not be password protected.
        • Secured: This is an available WiFi network that requires a password to successfully connect to.
        • Open: This is an available WiFi network with no password required.
    • The icons to the left of each network name indicate an individual network's signal strength. This will vary depending on your physical distance from each network's point of origin, among other factors.
      Wi-FI symbol with full bars WiFi network with very strong signal (Best).
      Wi-Fi symbol with 3 of 4 bars WiFi network with strong signal (Good).
      Wi-Fi symbol with 2 of 4 bars WiFi network with weak signal strength (OK).
      Wi-Fi symbol with 1 of 4 bars WiFi network with very weak signal (Worst).
      Wi-Fi symbol with shield highlighted This WiFi network is not password-protected (Open network).

2nd Method

  1. Select the Start button.
    Windows 10 Start button
  2. Select Settings.
    Settings Icon in Start Menu
  3. Select Network & Internet.
    Settings menu with Network and Internet highlighted. Screenshot
  4. Select Status. Your current connection status will be displayed on the right side of the screen.
    Network and Internet menu with Status highlighted. Screenshot
Show Me How

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