How to Turn Off Demo Mode on a LG Smart TV

Introduction

Demo Mode, sometimes called Sales Floor mode, shows off the various features and qualities of your LG television. Obviously though, this is not something you'd want displayed while you are using your TV at home.

This guide will walk you through disabling Demo Mode on your LG Smart TV.

LG Logo.

1 Disable Demo Mode

LG TVs can come equipped with one of two versions of operating software. They are commonly referred to as Netcast and webOS. webOS is on most smart televisions made after 2014, while Netcast is more common on older smart televisions and non-smart televisions.
Both versions of the software are covered here. You should be able to identify whether your TV has Netcast or webOS based on the screenshots provided.

LG TVs with Netcast

  1. On your remote, press the Settings or Menu button.
    LG Remote with Settings button highlighted.
  2. Select Options, then Mode Setting.
    Settings Options, with Mode Setting highlighted.
  3. Make sure Home Mode is selected.
    Mode Settings with Home Mode highlighted.

LG TVs with webOS

  1. Push the Home button on your remote.
    Remote with Home button highlighted.
  2. Select the Settings gear icon in the top-right corner.
    Home menu overlay inset with settings highlighted.
  3. Select All Settings at the bottom right.
    Settings overlay inset with All Settings highlighted.
  4. Select General > Home/Store Mode. Then select Home Mode.
    General Menu with Home/Store mode highlighted.

? Did this resolve your issue?

  1. Yes
  2. No

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

Demo Mode, sometimes called Sales Floor mode, shows off the various features and qualities of your LG television. Obviously though, this is not something you'd want displayed while you are using your TV at home.

This guide will walk you through disabling Demo Mode on your LG Smart TV.

LG Logo.

LG TVs can come equipped with one of two versions of operating software. They are commonly referred to as Netcast and webOS. webOS is on most smart televisions made after 2014, while Netcast is more common on older smart televisions and non-smart televisions.
Both versions of the software are covered here. You should be able to identify whether your TV has Netcast or webOS based on the screenshots provided.

LG TVs with Netcast

  1. On your remote, press the Settings or Menu button.
    LG Remote with Settings button highlighted.
  2. Select Options, then Mode Setting.
    Settings Options, with Mode Setting highlighted.
  3. Make sure Home Mode is selected.
    Mode Settings with Home Mode highlighted.

LG TVs with webOS

  1. Push the Home button on your remote.
    Remote with Home button highlighted.
  2. Select the Settings gear icon in the top-right corner.
    Home menu overlay inset with settings highlighted.
  3. Select All Settings at the bottom right.
    Settings overlay inset with All Settings highlighted.
  4. Select General > Home/Store Mode. Then select Home Mode.
    General Menu with Home/Store mode highlighted.

We must determine which platform is loaded on your LG Smart TV before beginning. Newer TVs released after 2014 will have webOS. Older models released between 2011 and 2015 will have NetCast. See the images below to help tell the difference.

  • Using webOS
    LG Smart TV using webOS.

  • Using Netcast
    LG Smart TV using Netcast.
  1. Press the Home/Smart button on your remote to bring up your launcher.
  2. Select Settings icon in the upper right corner of the screen.
    Home screen with Settings selected. Screenshot.
  3. Select the All Settings option at the bottom right corner of the screen.
    All Settings.
  4. Select the General, then choose Reset to Initial Settings.
    General Settings with Reset to Initial Settings selected. Screenshot.
  5. Enter your password if you have one. The TV will begin to restart.

    If you have not set a password, the factory set password is usually 0,0,0,0 or 1,2,3,4.

    Reset TV password prompt. Screenshot.
  6. The TV will attempt to proceed through the initial setup process as if it was being setup for the first time.
    Setup wizard. Screenshot.
  1. Press the Home/Smart button on your remote.
  2. Select Settings from the bottom-left.
    Home screen with Settings selected. Screenshot.
  3. Select Option, then choose Initial Setting.
    Options menu with Initial Settings selected. Screenshot.
  4. Enter your password if you have one.

    If you have not set a password, the factory set password is usually 0,0,0,0 or 1,2,3,4.

    Password prompt. Screenshot.
  5. Select Yes to accept the terms of the disclaimer, then the TV will revert to factory settings.
    All user settings and channel settings will be reset prompt, with Yes selected. Screenshot.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept