How to Test Out Zoom Audio Settings

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

Ever been in a web conference call, and frustrated because your mic isn’t working?

You had something important to say and half way through you find out nobody can hear you.

Perhaps you've joined an online meeting and wondered why everybody is so quiet. Are they giving you the silent treatment on purpose? You start to wonder, maybe they're all muted. Is that an accident? Did the moderator forget to unmute their mics?

You can avoid those situations. Before your next Zoom meeting be confident they can hear you, and you can hear them.

In this guide, we'll explain the right speaker and microphone settings. Learn how to select the audio devices on your computer. Find out how to change input and output volumes. When you’re ready, test your settings.

We’ll show you how to test your audio in less than a minute.
Things You'll Need:
  • Microphone, such as the built in microphone, a USB microphone or an inline microphone on headphones
  • Speaker or headphones
Zoom banner

1 Test Audio Before Joining a Meeting

If you haven't enabled the setting to automatically join a meeting by computer audio, you can test your speaker or headset and microphone before joining a meeting.

WindowsWindows |AppleMac

If You Don't Have a Zoom Account

  1. After joining your meeting you'll be asked if you want to join with computer audio or test your speaker and microphone. Click Test Speaker and Microphone.
    Testing your speaker or microphone
  2. A pop-up will display to test your speakers and a ringtone will sound. If you can hear the ringtone, click Yes and move to step 4. If you can't hear it, click No.
    Do you hear a ringtone selection
  3. If you selected no you can use the drop down menu to select another speaker in the list until you hear the ringtone.
    Selecting the right speaker for your zoom account
  4. If you selected yes then the test will move on to your microphone.
  5. Say something into your mic. Make sure your mic is not physically muted by a button if it has one. If you hear a playback of what you said, click Yes. If not, click No.
    The yes or no answers for testing the microphone
  6. Like the speakers, if you clicked no, you'll need to cycle through available microphones until one works. When you hear your replay, click Yes.
    The selection for microphones in Zoom
  7. Once your speaker and microphone are working, you can click Join with Computer Audio.
    The successful test window for Zoom meetings

If You Have a Zoom Account

Having a Zoom account gives you a little more in the way of testing and settings to control your experience.
  1. Log into your Zoom Account.
    Icon for zoom
  2. Click your Profile Picture and then Settings.
    The settings option under your profile
  3. Select Audio.
    Audio Settings
  4. The Audio settings page contains settings for both Speakers and Mic. Let's start with speakers. Click Test Speaker.
    Testing the speaker
  5. If you can't hear the speaker tone, select another speaker from the drop down or adjust the volume. While this will adjust software volume, you should check your physical speaker if possible.
    Testing speaker volume
  6. Now onto the microphone, click Test Mic.
    Testing the mic
  7. Zoom will start recording so you can talk into your mic. When done, click Recording to begin playback. Like with your speakers, if you don't hear it, you should cycle through available devices and adjust the volume.
    Recording
Linux tux iconLinux
  1. If you don't have a Zoom account after joining your meeting you'll be asked if you want to join with computer audio or test your speaker and microphone. Click Test Speaker and Microphone.
    Testing your speakers and microphones
  2. If you do have a Zoom Account log in and click your Profile Picture and then Settings.
    Profile picture and settings
  3. Click Test Speaker. If you hear the test tone you can adjust the volume if it's too loud and move onto testing the mic. If you don't hear the test tone, select another speaker and try the test again.
    Testing speakers in Linux
  4. For the mic there's no test button but you can check your microphone by watching the input levels as you speak. If the input level isn't moving, there's no audio being picked up. Try cycling through the available microphones until one works.
    Mic input levels

We're here to help!

chat
Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

Ever been in a web conference call, and frustrated because your mic isn’t working?

You had something important to say and half way through you find out nobody can hear you.

Perhaps you've joined an online meeting and wondered why everybody is so quiet. Are they giving you the silent treatment on purpose? You start to wonder, maybe they're all muted. Is that an accident? Did the moderator forget to unmute their mics?

You can avoid those situations. Before your next Zoom meeting be confident they can hear you, and you can hear them.

In this guide, we'll explain the right speaker and microphone settings. Learn how to select the audio devices on your computer. Find out how to change input and output volumes. When you’re ready, test your settings.

We’ll show you how to test your audio in less than a minute.
Things You'll Need:
  • Microphone, such as the built in microphone, a USB microphone or an inline microphone on headphones
  • Speaker or headphones
Zoom banner

If you haven't enabled the setting to automatically join a meeting by computer audio, you can test your speaker or headset and microphone before joining a meeting.

WindowsWindows |AppleMac

If You Don't Have a Zoom Account

  1. After joining your meeting you'll be asked if you want to join with computer audio or test your speaker and microphone. Click Test Speaker and Microphone.
    Testing your speaker or microphone
  2. A pop-up will display to test your speakers and a ringtone will sound. If you can hear the ringtone, click Yes and move to step 4. If you can't hear it, click No.
    Do you hear a ringtone selection
  3. If you selected no you can use the drop down menu to select another speaker in the list until you hear the ringtone.
    Selecting the right speaker for your zoom account
  4. If you selected yes then the test will move on to your microphone.
  5. Say something into your mic. Make sure your mic is not physically muted by a button if it has one. If you hear a playback of what you said, click Yes. If not, click No.
    The yes or no answers for testing the microphone
  6. Like the speakers, if you clicked no, you'll need to cycle through available microphones until one works. When you hear your replay, click Yes.
    The selection for microphones in Zoom
  7. Once your speaker and microphone are working, you can click Join with Computer Audio.
    The successful test window for Zoom meetings

If You Have a Zoom Account

Having a Zoom account gives you a little more in the way of testing and settings to control your experience.
  1. Log into your Zoom Account.
    Icon for zoom
  2. Click your Profile Picture and then Settings.
    The settings option under your profile
  3. Select Audio.
    Audio Settings
  4. The Audio settings page contains settings for both Speakers and Mic. Let's start with speakers. Click Test Speaker.
    Testing the speaker
  5. If you can't hear the speaker tone, select another speaker from the drop down or adjust the volume. While this will adjust software volume, you should check your physical speaker if possible.
    Testing speaker volume
  6. Now onto the microphone, click Test Mic.
    Testing the mic
  7. Zoom will start recording so you can talk into your mic. When done, click Recording to begin playback. Like with your speakers, if you don't hear it, you should cycle through available devices and adjust the volume.
    Recording
Linux tux iconLinux
  1. If you don't have a Zoom account after joining your meeting you'll be asked if you want to join with computer audio or test your speaker and microphone. Click Test Speaker and Microphone.
    Testing your speakers and microphones
  2. If you do have a Zoom Account log in and click your Profile Picture and then Settings.
    Profile picture and settings
  3. Click Test Speaker. If you hear the test tone you can adjust the volume if it's too loud and move onto testing the mic. If you don't hear the test tone, select another speaker and try the test again.
    Testing speakers in Linux
  4. For the mic there's no test button but you can check your microphone by watching the input levels as you speak. If the input level isn't moving, there's no audio being picked up. Try cycling through the available microphones until one works.
    Mic input levels