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How to Test Out BlueJeans Video Settings

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

Before you get into a conference call with BlueJeans, it's best to make sure your video is working correctly in case you have to turn on your camera for others to see you, and avoid the frustration of having to troubleshoot during a live meeting. This guide will show you how to quickly test your video settings in BlueJeans by choosing the correct camera and making sure it's not turned off. This way you can be certain that others will be able to see you during your conference calls.
BlueJeans Logo.

1 Test Video Settings in BlueJeans

BlueJeans offers a quick and easy method to test your video settings before you get into a live conference call. Simply launch the app and your camera feed should load automatically.

  1. Launch the BlueJeans app.
    BlueJeans App.
  2. Choose how you want to join the meeting, using your computer's audio or your phone's audio, then select Save & Continue.
    Computer Audio and Phone Audio options, and Save & Continue button highlighted on audio selection screen during first launch of BlueJeans app.
  3. If you have a built-in camera or an external camera connected to your computer, you should already start seeing your camera's feed faded in the background behind the text showing on the screen. Simply Join as Guest. You can sign in later if needed.
    Join as Guest option highlighted on Sign In screen faded camera feed during first launch of BlueJeans app.
  4. You should now clearly see your camera's feed besides all the controls in the BlueJeans app.
    Camera feed showing in BlueJeans app.
  5. If your camera's feed isn't showing, look for the Camera setting at the bottom right. If that option isn't showing either, click Settings.
    Settings option highlighted in the bottom right of the BleaJeans app.
  6. Make sure you have the correct Camera selected.
    Camera selector highlighted in BlueJeans app.
  7. Also, look at the top middle and make sure your camera isn't Turned Off.
    Camera Turned On
    Microphone not muted in BlueJeans app.
    Camera Turned Off
    Camera turned off in BlueJeans app.
  8. Some cameras have a cover for privacy reasons. If you have one of those, make sure you uncover the camera lens.
    External Camera with Cover
    Cover latch highlighted on external camera.
    Laptop Camera with Cover
    Laptop camera with cover.
  9. You may also want to make sure you have proper lighting and the camera angle is right so that your camera feed is as clear as possible.

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Before you get into a conference call with BlueJeans, it's best to make sure your video is working correctly in case you have to turn on your camera for others to see you, and avoid the frustration of having to troubleshoot during a live meeting. This guide will show you how to quickly test your video settings in BlueJeans by choosing the correct camera and making sure it's not turned off. This way you can be certain that others will be able to see you during your conference calls.
BlueJeans Logo.

BlueJeans offers a quick and easy method to test your video settings before you get into a live conference call. Simply launch the app and your camera feed should load automatically.

  1. Launch the BlueJeans app.
    BlueJeans App.
  2. Choose how you want to join the meeting, using your computer's audio or your phone's audio, then select Save & Continue.
    Computer Audio and Phone Audio options, and Save & Continue button highlighted on audio selection screen during first launch of BlueJeans app.
  3. If you have a built-in camera or an external camera connected to your computer, you should already start seeing your camera's feed faded in the background behind the text showing on the screen. Simply Join as Guest. You can sign in later if needed.
    Join as Guest option highlighted on Sign In screen faded camera feed during first launch of BlueJeans app.
  4. You should now clearly see your camera's feed besides all the controls in the BlueJeans app.
    Camera feed showing in BlueJeans app.
  5. If your camera's feed isn't showing, look for the Camera setting at the bottom right. If that option isn't showing either, click Settings.
    Settings option highlighted in the bottom right of the BleaJeans app.
  6. Make sure you have the correct Camera selected.
    Camera selector highlighted in BlueJeans app.
  7. Also, look at the top middle and make sure your camera isn't Turned Off.
    Camera Turned On
    Microphone not muted in BlueJeans app.
    Camera Turned Off
    Camera turned off in BlueJeans app.
  8. Some cameras have a cover for privacy reasons. If you have one of those, make sure you uncover the camera lens.
    External Camera with Cover
    Cover latch highlighted on external camera.
    Laptop Camera with Cover
    Laptop camera with cover.
  9. You may also want to make sure you have proper lighting and the camera angle is right so that your camera feed is as clear as possible.