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How to Test Out BlueJeans Audio Settings

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

Before you get into a conference call with BlueJeans, either by using a computer or dialing in with a phone, it's best to make sure your audio is working correctly.
Making a test call is the best way to avoid the frustration of having to troubleshoot during a live meeting.
This guide will show you how to choose the correct microphone and speaker devices. In addition, it'll explain how to test your audio settings in BlueJeans by joining a dedicated test meeting. This way you can be certain that you'll hear others talking and they will also be able to hear you during your conference calls.
BlueJeans Logo.

1 Test Audio Settings in BlueJeans

BlueJeans offers a quick and easy method to test your audio settings before you get into a live conference call. You can join a test meeting, speak into your microphone and hear Jean the Parrot repeat back to you what you just said.

  1. Launch the BlueJeans app.
    BlueJeans App.
  2. Choose how you want to join the meeting, using your computer's audio or your phone's audio, then select Save & Continue.
    Computer Audio and Phone Audio options, and Save & Continue button highlighted on audio selection screen during first launch of BlueJeans app.
  3. To perform the test, simply Join as Guest. You can sign in later if needed.
    Join as Guest option highlighted on Sign In screen during first launch of BlueJeans app.
  4. Look for the Microphone and Speaker settings at the bottom right. If they're not showing, click Settings.
    Settings option highlighted in the bottom right of the BleaJeans app.

    If you choose to use your phone's audio, you can skip this and the next two steps.

  5. Make sure you have the correct Microphone and Speaker selected.
    Microphone and Speaker selectors highlighted in BlueJeans app.
  6. Look at the top middle and make sure your microphone isn't Muted.
    Microphone Not Muted
    Microphone not muted in BlueJeans app.
    Microphone Muted
    Microphone muted in BlueJeans app.
  7. On the left side of the app, enter 111 as the Meeting ID, enter your Name and click Join Meeting.
    Meeting ID and Name fields, and Join Meeting button highlighted on the left side of BlueJeans app.
  8. If you're using your phone for audio, dial the phone number and enter the audio code shown on the screen.
    Phone number to dial and audio code to enter to join meeting with phone shown in BlueJeans app.

    You'll still join the meeting from the computer and see everything on your screen but the audio will work through your phone's microphone and speaker.

  9. Speak into your microphone and Jean the Parrot will repeat back to you what you just said.
    Test call in progress showing Jean the Parrot in BlueJeans app.
  10. If you need to make further adjustments, click Settings in the top right.
    Settings option highlighted in top right of BlueJeans app during test call.
  11. Once you're satisfied with your audio, you can End the call.
    End call button highlighted during test call in BlueJeans app.

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Before you get into a conference call with BlueJeans, either by using a computer or dialing in with a phone, it's best to make sure your audio is working correctly.
Making a test call is the best way to avoid the frustration of having to troubleshoot during a live meeting.
This guide will show you how to choose the correct microphone and speaker devices. In addition, it'll explain how to test your audio settings in BlueJeans by joining a dedicated test meeting. This way you can be certain that you'll hear others talking and they will also be able to hear you during your conference calls.
BlueJeans Logo.

BlueJeans offers a quick and easy method to test your audio settings before you get into a live conference call. You can join a test meeting, speak into your microphone and hear Jean the Parrot repeat back to you what you just said.

  1. Launch the BlueJeans app.
    BlueJeans App.
  2. Choose how you want to join the meeting, using your computer's audio or your phone's audio, then select Save & Continue.
    Computer Audio and Phone Audio options, and Save & Continue button highlighted on audio selection screen during first launch of BlueJeans app.
  3. To perform the test, simply Join as Guest. You can sign in later if needed.
    Join as Guest option highlighted on Sign In screen during first launch of BlueJeans app.
  4. Look for the Microphone and Speaker settings at the bottom right. If they're not showing, click Settings.
    Settings option highlighted in the bottom right of the BleaJeans app.

    If you choose to use your phone's audio, you can skip this and the next two steps.

  5. Make sure you have the correct Microphone and Speaker selected.
    Microphone and Speaker selectors highlighted in BlueJeans app.
  6. Look at the top middle and make sure your microphone isn't Muted.
    Microphone Not Muted
    Microphone not muted in BlueJeans app.
    Microphone Muted
    Microphone muted in BlueJeans app.
  7. On the left side of the app, enter 111 as the Meeting ID, enter your Name and click Join Meeting.
    Meeting ID and Name fields, and Join Meeting button highlighted on the left side of BlueJeans app.
  8. If you're using your phone for audio, dial the phone number and enter the audio code shown on the screen.
    Phone number to dial and audio code to enter to join meeting with phone shown in BlueJeans app.

    You'll still join the meeting from the computer and see everything on your screen but the audio will work through your phone's microphone and speaker.

  9. Speak into your microphone and Jean the Parrot will repeat back to you what you just said.
    Test call in progress showing Jean the Parrot in BlueJeans app.
  10. If you need to make further adjustments, click Settings in the top right.
    Settings option highlighted in top right of BlueJeans app during test call.
  11. Once you're satisfied with your audio, you can End the call.
    End call button highlighted during test call in BlueJeans app.