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How to Test Join.me Audio and Video Settings

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

It can sure be frustrating to enter a web conference call to find out you cannot hear others and / or others cannot hear you or even see you.
Have no worry. We will show you how to make a test call to verify your audio and video settings before you enter a live meeting with join.me.
Within this guide you will find instructions on how to host or join a test meeting, choose the correct audio devices for your microphone and speakers, as well as the correct video device for your camera. You will then test your devices to make certain you will be able to hear others, and they will be able to hear or see you during conference calls.
join.me logo

1 Test Audio and Video Settings in join.me

Join.me offers a quick and easy way to test your audio and video settings before you get into a live conference call. As a host, simply start a meeting without inviting anyone to it, then go into the settings to test your audio and video devices. As a participant, join the meeting without turning on your audio and video, and go straight to testing your devices.

  1. Launch the join.me app.
    join.me app
  2. Host or join a test meeting:
    How to Host a Meeting with join.me.
    1. Select one-time code under the start heading, then click the start button to initiate a meeting.
      One-time code option and start button highlighted in join.me app.
    2. Close out of the invitation box.
      Close button highlighted on invitation box in join.me app.
    How to Join a Meeting with join.me.
    1. Ask someone to host a test meeting and have them give you the meeting code.

      If you can't get someone to host a test meeting for you, you can also do this by joining a live meeting without turning on your audio and video. By default, they aren't turned on.

    2. Enter the meeting code under the join heading, then click the join button to load into the meeting.
      Meeting code and Join button highlighted in join.me app.
  3. Click the Audio icon at top middle then click on Test mic and speakers.
    Audio icon, and Test mic and speakers option highlighted in join.me meeting.
  4. Make sure you have the correct audio device selected for your microphone.
    Microphone selector highlighted in join.me app settings.
  5. To test the microphone, speak into it and you should see the volume bar change. If the volume bar doesn't change while speaking, check your mic to make sure it's not muted.
    Microphone volume bar highlighted in join.me app settings.
  6. Sometimes you may find that your voice may become too loud or too soft for others to hear. If the microphone Automatic volume control doesn't work well for you, you can uncheck that option and move the volume control slider to adjust your microphone's volume manually. How high or how low you need to adjust the microphone volume depends on the system and microphone you are using.
    Automatic volume control option highlighted and microphone volume control slider pointed out in join.me app settings.
  7. Next, make sure you have the correct audio device selected for your speakers.
    Speakers selector highlighted in join.me app settings.
  8. To test the speakers, press the play button next to the speaker selector and you will see the volume bar change while hearing a sound playing through your speakers.
    Play button and speakers volume bar highlighted in join.me app settings.
  9. If the speakers' volume is too high or too low, move the volume control slider to adjust it.
    Speakers' volume control slider pointed out in join.me app settings.
  10. Once you're satisfied with your audio, click the Video icon at the top.
    Video icon highlighted in join.me app settings.
  11. Make sure you have the correct video device selected for your camera.
    Camera selector highlighted in join.me app settings.
  12. Your camera feed should turn on right away.
    Camera feed highlighted in join.me app settings.

    Place the webcam at eye level or slightly higher as people tend to look more flattering at this angle. If you have a laptop, you can grab a few books and place them under if necessary.

    Move your webcam closer or further from your face until you find the best angle that suits you. Try to place the webcam far enough away so that you are capturing your shoulders and entire face.

    Use plenty of light. Light should be coming from in front of your or even from the side. Experiment and use soft, indirect light to avoid glare and washout. Doing so should create a pleasant and clear image.

  13. Once you're satisfied with your video, close out of the Settings window.
    Close button highlighted in join.me app settings.
  14. Then close out of the meeting to end it.
    Close button highlighted in join.me meeting.

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It can sure be frustrating to enter a web conference call to find out you cannot hear others and / or others cannot hear you or even see you.
Have no worry. We will show you how to make a test call to verify your audio and video settings before you enter a live meeting with join.me.
Within this guide you will find instructions on how to host or join a test meeting, choose the correct audio devices for your microphone and speakers, as well as the correct video device for your camera. You will then test your devices to make certain you will be able to hear others, and they will be able to hear or see you during conference calls.
join.me logo

Join.me offers a quick and easy way to test your audio and video settings before you get into a live conference call. As a host, simply start a meeting without inviting anyone to it, then go into the settings to test your audio and video devices. As a participant, join the meeting without turning on your audio and video, and go straight to testing your devices.

  1. Launch the join.me app.
    join.me app
  2. Host or join a test meeting:
    How to Host a Meeting with join.me.
    1. Select one-time code under the start heading, then click the start button to initiate a meeting.
      One-time code option and start button highlighted in join.me app.
    2. Close out of the invitation box.
      Close button highlighted on invitation box in join.me app.
    How to Join a Meeting with join.me.
    1. Ask someone to host a test meeting and have them give you the meeting code.

      If you can't get someone to host a test meeting for you, you can also do this by joining a live meeting without turning on your audio and video. By default, they aren't turned on.

    2. Enter the meeting code under the join heading, then click the join button to load into the meeting.
      Meeting code and Join button highlighted in join.me app.
  3. Click the Audio icon at top middle then click on Test mic and speakers.
    Audio icon, and Test mic and speakers option highlighted in join.me meeting.
  4. Make sure you have the correct audio device selected for your microphone.
    Microphone selector highlighted in join.me app settings.
  5. To test the microphone, speak into it and you should see the volume bar change. If the volume bar doesn't change while speaking, check your mic to make sure it's not muted.
    Microphone volume bar highlighted in join.me app settings.
  6. Sometimes you may find that your voice may become too loud or too soft for others to hear. If the microphone Automatic volume control doesn't work well for you, you can uncheck that option and move the volume control slider to adjust your microphone's volume manually. How high or how low you need to adjust the microphone volume depends on the system and microphone you are using.
    Automatic volume control option highlighted and microphone volume control slider pointed out in join.me app settings.
  7. Next, make sure you have the correct audio device selected for your speakers.
    Speakers selector highlighted in join.me app settings.
  8. To test the speakers, press the play button next to the speaker selector and you will see the volume bar change while hearing a sound playing through your speakers.
    Play button and speakers volume bar highlighted in join.me app settings.
  9. If the speakers' volume is too high or too low, move the volume control slider to adjust it.
    Speakers' volume control slider pointed out in join.me app settings.
  10. Once you're satisfied with your audio, click the Video icon at the top.
    Video icon highlighted in join.me app settings.
  11. Make sure you have the correct video device selected for your camera.
    Camera selector highlighted in join.me app settings.
  12. Your camera feed should turn on right away.
    Camera feed highlighted in join.me app settings.

    Place the webcam at eye level or slightly higher as people tend to look more flattering at this angle. If you have a laptop, you can grab a few books and place them under if necessary.

    Move your webcam closer or further from your face until you find the best angle that suits you. Try to place the webcam far enough away so that you are capturing your shoulders and entire face.

    Use plenty of light. Light should be coming from in front of your or even from the side. Experiment and use soft, indirect light to avoid glare and washout. Doing so should create a pleasant and clear image.

  13. Once you're satisfied with your video, close out of the Settings window.
    Close button highlighted in join.me app settings.
  14. Then close out of the meeting to end it.
    Close button highlighted in join.me meeting.