How to Stop Buffering Streaming Services on My TV

Introduction

In This Guide
You'll Learn How To:
  • Diagnose and solve most causes of streaming content buffering or freezing on your Smart TV.
Before We Begin:
  • Have access to your Smart TV.
  • Have access to your Internet modem and router.
Buffering

1 Power Cycle

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 Seconds
  3. Turn your device on again.
    Power

? Is the issue resolved after rebooting the device?

  1. Yes
  2. No, let's reboot the network

We're here to help!

Connect to a Tech Pro

Call or chat with a Tech Pro 24/7.

In This Guide
You'll Learn How To:
  • Diagnose and solve most causes of streaming content buffering or freezing on your Smart TV.
Before We Begin:
  • Have access to your Smart TV.
  • Have access to your Internet modem and router.
Buffering

If you haven't already, please try power cycling the device you're working with.

  1. Turn off your device.
    Power
  2. Wait ten seconds.
    Wait 10 Seconds
  3. Turn your device on again.
    Power

To Power Cycle Your Modem and Router:

  1. Remove the power cable from both your modem and router.
    Modem and router power cycle procedure.
  2. Verify all lights are off on the modem and router.
  3. Wait 10 seconds.
    Wait 10 Seconds
  4. Plug in the power to your modem only.
  5. Wait for the Online light to turn on stop flashing on your modem.
    This can take up to three minutes.
    Light flashingRightLight on
  6. Plug in the power to your router.
  7. Wait for the Online light to turn on stop flashing on your router.
    This can take five minutes or more.
    Light flashingRightLight on

A busy network can affect connectivity. If other people or unattended devices on your network are streaming video or audio, downloading content, heavily using the internet while you are trying to use it at the same time, your device may have trouble establishing a connection, maintaining a stable connection or may just have slow network performance.

To reduce network usage you may want to turn off or disconnect from the network any devices that may be heavily using up the network.

Check if other devices on the same network are having the same connectivity issue. This applies to situations when:

  • You are unable to connect to a Wi-Fi network:
    • Try connecting to the same Wi-Fi network with other devices.
  • You have no internet access or you have slow or intermittent connectivity:
    • Try loading webpages, watching online videos, listening to online music or playing an online game with other devices connected to the same network, preferably through an Ethernet connection.

Devices can be connected to a network in two ways:

Wired
EthernetWired, using an Ethernet cable.
Wireless
W-FiWirelessly, using Wi-Fi.
Ethernet connection with router being checked.

Make sure your device is properly connected to the router with the Ethernet cable by trying the following:

  • Unplug it and plug it back in firmly or plug it into another available numbered LAN port on the router.
  • Alternatively, you can replace the Ethernet cable, if you have a spare.

The device needs to be within a reasonable range of the router in order to connect and have the best connection speeds.

  • In general, in most homes, you can be up to 30 feet from your router for a decent connection.
  • From 30' to 50' away, the speeds will be slower, and may drop occasionally, but it should be usable.
  • Greater than 50' away, and the signal will most likely be too weak to overcome interference. The speeds will be slow, and the connection may be sporadic.

The above numbers are approximates only. Optimal range may vary based on router make and model.

Wireless signal interference can cause performance issues such as slow or intermittent connections and even complete disconnects. This type of interference can be caused by the presence of:

  • Electromagnetic fields created by other electronic devices such as: Wi-Fi or Bluetooth capable devices, cordless phones, baby monitors, remote controlled toys, microwave ovens, seasonal lighting, or even garage door openers.
  • Structural materials in walls, floors, furnishings or other large objects. The potential for structural materials in your home to absorb wireless signal and cause signal loss or undesirable behavior is as follows:

    Interference Potential Type of Material
    Low Synthetic material, wood, glass
    Medium Brick, marble, water
    High Concrete, plaster
    Very High Metal

To reduce wireless signal interference caused by other electronic devices:

  1. Turn off temporarily any of the above devices and check if the issue persists.
  2. If it does, consider moving the affected device or any of the other devices further from the affected device.
  3. Alternately, if possible, you can select different wireless channels in the devices' configuration. Consult the devices' manufacturers documentation for details on how to make those changes.

To reduce wireless signal interference caused by other objects or structures:

  1. Move the affected device or any obstacles if possible and check if the issue persists.
  2. If the device is in a cabinet or closet, consider taking it out.
Ethernet Cable
Ethernet CableAn Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.
Ethernet Port
Ethernet PortAn Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router or modem Ethernet port.
    Plug in Ethernet cable to Ethernet port.
  3. Plug the other end of the cable into your devices Ethernet port.

Your router may need to be relocated to a more centralized location in order to provide better coverage for all your devices.

Good Placement
A house, separated into rooms detailing how placing Wi-Fi in the center of a house will provide better coverage to reach all devices. Diagram.
Bad Placement
A house, separated into rooms detailing how placing Wi-Fi in the corner of the house can cause some devices to not have a Wi-Fi signal. Diagram.
Your device may need to be relocated in closer proximity of the router to get a stronger wireless signal.
If the wireless signal is not reaching the device and moving the router or device in closer proximity is not possible or doesn't resolve the issue, the best option for wireless connectivity is to get a range extender.
Ethernet Cable
Ethernet CableAn Ethernet cable can come in many colors and lengths. The end is larger than a phone cable; and has eight small contacts on the bottom, with a clip on the top to make sure it stays locked into the port.
Ethernet Port
Ethernet PortAn Ethernet port will be on the side or back of your device, and sometimes has lights on the left and right, used to show traffic and link conditions. It is larger than a phone jack.
  1. Acquire an Ethernet cable.
  2. Take one end of the cable and plug it into your router or modem Ethernet port.
    Plug in Ethernet cable to Ethernet port.
  3. Plug the other end of the cable into your devices Ethernet port.
We use cookies on our website to enhance your experience, analyze site usage and support our marketing efforts. To learn more, visit our Privacy Policy. By clicking “Accept”, you agree to our use of cookies and similar technologies.
Accept