How to Set Up a Norton Core Router

Introduction

A norton core next to an iphone

Welcome to Norton's secure wireless network. Once you have your Norton account, the Norton Core app, and your broadband connection, you're ready to begin.

Before setting up Norton Core, you need:

  • A broadband internet connection
  • A valid Norton account
  • Norton Core app is installed on your iOS or Android device
  • Data connection and Bluetooth enabled on your mobile device (for initial setup only)


What's in the box?

  • Norton Core Secure WiFi Router
  • Ethernet cable
  • AC power adapter
  • Cable management clips
  • Quick Setup Guide

1 Select Mobile Device Platform

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen

? What kind of mobile device are you using?

  1. iOS
  2. Android

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A norton core next to an iphone

Welcome to Norton's secure wireless network. Once you have your Norton account, the Norton Core app, and your broadband connection, you're ready to begin.

Before setting up Norton Core, you need:

  • A broadband internet connection
  • A valid Norton account
  • Norton Core app is installed on your iOS or Android device
  • Data connection and Bluetooth enabled on your mobile device (for initial setup only)


What's in the box?

  • Norton Core Secure WiFi Router
  • Ethernet cable
  • AC power adapter
  • Cable management clips
  • Quick Setup Guide

To continue, we need to know what Operating System your smartphone or tablet has.

There are 2 main Operating Systems for smartphones currently available, Android and iOS.

Android Smartphone
Android smartphones are produced by multiple companies, such as Samsung, LG, Motorola, Sony, Nokia, Lenovo, and HTC.Android Home Screen
iOS Smartphone
Apple is the only company that makes iOS smartphones.iOS Home Screen
  1. Open Settings.
    iOS Settings.
  2. Select Bluetooth.
    iOS Bluetooth
  3. Ensure that the Bluetooth toggle is in the On position.
    Bluetooth toggle switch highlighted in iOS settings.
  1. Open the App Store.
    Apple App Store.
  2. Type in "Norton Core" in the search bar.
    iOS app store Norton Core ad
  3. Find Norton Core in the search results and tap on GET.
  4. Tap on Install to start download.
    Install button.
  1. Launch the Norton Core app.
    Norton Core.
  2. Select Set Up Norton Core.
    Norton Core welcome screen with Set Up Norton Core highlighted.
  3. Carefully read through the License Agreement and Terms of Use, the Norton Core Privacy Notice, and the OOKLA Privacy Policy by selecting each link. When you have finished, select Agree & Launch at the bottom.
    License Agreement, Terms of Use, Privacy Notice, and Privacy Policy link screen with Agree & Launch highlighted.
  4. We previously enabled Bluetooth. Select Okay, I Understand.
    Location and Bluetooth notice with Okay, I Understand highlighted.
  5. Your smartphone may ask permission to allow the Norton Core app to use location services. Allow this access.
    Location access request with Allow highlighted.
  6. A list of parts that came with your Norton Core router is displayed. Make sure you have each piece ready and available, then select Next.
    Parts manifest for Norton Core router with Next highlighted.
  7. Look at your current setup for Internet access. You will have either a modem and router as two separate devices, or a single device, often called a Wireless Gateway, that performs both tasks.
    Current setup selection.
  1. Select the Modem - Router picture, then select Next.
    Current setup choice with Modem Router and Next highlighted.
  2. Disconnect the Ethernet cable going from your modem to your router from the back of your modem. Unplug your router. Then, select Next.
    Disconnect old router prompt with Next highlighted.
  3. Disconnect only the power cable from your modem, and wait 30 seconds. Then select Next.
    Disconnect modem power with Next highlighted.
  4. Plug the power back in for your modem, then select Next.
    Power up modem with Next highlighted.
    It is critically important to power-cycle your modem as the last two steps detailed. Your modem and Internet Service Provider 'remember' the last device, your old router, and won't 'switch over' to your new Norton Core router properly without being power cycled.
  5. Wait for your modem to come online, then select Next.
    Modem online with Next button highlighted.
  6. Plug one end of the Ethernet cable to the back of your modem. Plug the other end into your Norton Core router, into the port labeled with the Blue Globe, then select Next.
    Connect Norton Core router with Next highlighted.
  7. Connect the power cable to your Norton Core router, then select Next.
    Power up router with Next highlighted.
  1. Be sure the green light next to the port on your router is blinking green, then select Next.
    Router online with Next highlighted.
  2. You'll be reminded that the Norton Core router setup process will use the Internet connection on your smartphone to finish setup. Select Next.
    Mobile Internet connectivity reminder, with Next highlighted.
  3. You'll be reminded that this process can take up to 10 minutes, and not to disconnect the power to your Norton Core router. Select Next.
    What to expect notice with Next highlighted.
  4. Your Norton Core router will begin the setup and update process.
    Setup and Update in progress.
    Do not unplug or restart your Norton Core router during this process.
  1. Sign into your Norton Account. If you do not have an account, you can easily create one.
    Norton Core requesting account information.
  2. Once signed in, your Norton Core will activate.
    Router activation.
  3. Choose a name and a password for your network.
    Setting Wi-Fi Network name and password.
  4. Setup is now complete!
    Setup complete.
  1. Select the Gateway picture, then select Next.
    Gateway setup with next highlighted.
  2. Using the Ethernet cable, connect one end to one of the ports on the back of your Gateway, and the other to the Port with the globe on your Norton Core router, then select Next.
    Connect Core router to gateway with Next highlighted.
  3. Connect the power cable to your Norton Core router, then select Next.
    Power up Core router with Next highlighted.
  1. Swipe down from the top of the screen.
    Swipe down
  2. Tap the Bluetooth icon to enable it.
    Bluetooth Enabled
    Bluetooth Enabled
    Bluetooth Disabled
    Bluetooth Disabled
  1. Launch the Play Store on your smartphone.
    Google Play Store.
  2. Select the search bar at the top.
    Google Play Store with Search bar highlighted.
  3. Type in Norton Core, then select Norton Core Secure WiFi Router from the list.
    Norton Core search with Norton Core Secure WiFi Router app highlighted.
  4. Select Install.
    Norton Core Secure WiFi Router app page with Install highlighted.
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