How to Restore My Xfinity Modem

Introduction

You may need to reset your router if you forgot the router's password, or due to a troubleshooting process.

Comcast xfinity logo

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

1 Factory Reset

  1. Open your browser and type 10.0.0.1 in the address bar.
    Brower address bar with 10.0.0.1 highlighted. Screenshot
  2. You will be presented with a login screen. Type in the default username "admin" and the password will be "password" - then click LOGIN.
    Login screen
  3. Click on (1) Troubleshooting, click on (2) Reset/Restore Gateway. Then click on (3) Restore Factory Settings.
    Xfinity menu with Troubleshooting, Reset/Restore Gateway. and Restore Factory Settings highlighted. Screenshot

? Were you able to factory reset your gateway?

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You may need to reset your router if you forgot the router's password, or due to a troubleshooting process.

Comcast xfinity logo

Resetting your router will clear all your home networking settings and will change all of your settings back to the defaults.

  1. Open your browser and type 10.0.0.1 in the address bar.
    Brower address bar with 10.0.0.1 highlighted. Screenshot
  2. You will be presented with a login screen. Type in the default username "admin" and the password will be "password" - then click LOGIN.
    Login screen
  3. Click on (1) Troubleshooting, click on (2) Reset/Restore Gateway. Then click on (3) Restore Factory Settings.
    Xfinity menu with Troubleshooting, Reset/Restore Gateway. and Restore Factory Settings highlighted. Screenshot
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You can factory reset your Comcast Gateway by using a paperclip or similar object.

  1. On the back of the gateway device, locate the reset pinhole. Using a small object, press and hold the reset button for at least 30 seconds.
    Xfinity gateway device highlighting the reset pinhole button.
  2. Once 30 seconds has passed, release the button. Your gateway device will begin booting up while performing a factory reset.
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