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How to Reset a Samsung Smart TV

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

A factory reset will reset the Smart TV back to default settings. This is typically done when there is a problem that can only be fixed with a reset or if you want to sell or give it away. This process will remove all customized TV settings, including tuned channels, recordings, custom input names, installed applications, stored Wi-Fi passwords, etc.

1 Factory Reset

Restoring your device to its factory default settings will remove all user data.

  1. Power on your TV.
  2. Press the Menu button.
  3. Select Support, then Enter.
  4. Choose Self Diagnosis, then Enter.
    TV menu with Support, then Self Diagnosis selected. Screenshot.
  5. Select Reset, then Enter.
    Self Diagnosis menu with Reset selected. Screenshot.
  6. Enter your Security PIN. The default PIN is 0000.
    4-Digit security PIN prompt. Screenshot.

    The default PIN code is 0000. If you changed the password in the past and now can't remember it, you can reset it by powering off the TV then entering the following on your remote control: Mute > 8 > 2 > 4 > Power.

  7. The factory reset screen will show a warning message. Tap Yes to confirm factory reset.
    Factory reset confirmation with Yes selected. Screenshot.
  8. During the process, TV may turn off and on and will display the Setup screen.

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A factory reset will reset the Smart TV back to default settings. This is typically done when there is a problem that can only be fixed with a reset or if you want to sell or give it away. This process will remove all customized TV settings, including tuned channels, recordings, custom input names, installed applications, stored Wi-Fi passwords, etc.

Restoring your device to its factory default settings will remove all user data.

  1. Power on your TV.
  2. Press the Menu button.
  3. Select Support, then Enter.
  4. Choose Self Diagnosis, then Enter.
    TV menu with Support, then Self Diagnosis selected. Screenshot.
  5. Select Reset, then Enter.
    Self Diagnosis menu with Reset selected. Screenshot.
  6. Enter your Security PIN. The default PIN is 0000.
    4-Digit security PIN prompt. Screenshot.

    The default PIN code is 0000. If you changed the password in the past and now can't remember it, you can reset it by powering off the TV then entering the following on your remote control: Mute > 8 > 2 > 4 > Power.

  7. The factory reset screen will show a warning message. Tap Yes to confirm factory reset.
    Factory reset confirmation with Yes selected. Screenshot.
  8. During the process, TV may turn off and on and will display the Setup screen.