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How to Repair an iPhone, iPad, or iPod Screen

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

While your iOS device is pretty robust and hard to damage, sometimes damage does happen and we need to get it repaired.

Some potential damage can be resolved easily but others require expert repair.

iOS device with a broken screen.

? What issues are you having with your device screen?

  1. My device screen is unresponsive
  2. Screen is dim
  3. My screen is black or blank
  4. Icons are too big
  5. My screen is cracked or broken

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While your iOS device is pretty robust and hard to damage, sometimes damage does happen and we need to get it repaired.

Some potential damage can be resolved easily but others require expert repair.

iOS device with a broken screen.

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

To adjust your screen brightness follow these steps. Keep in mind, the brighter the your screen, the more battery power is used.

  1. Swipe up on your screen.
  2. Hold down the brightness icon and raise or lower it to your liking.
    iPhone control menu with the brightness icon highlighted

Your iPhone may be low on charge. Go ahead and plug it in and allow it to charge.
An iPhone being charged

Your iPhone may be low on charge. Go ahead and plug it in and allow it to charge.
An iPhone being charged

Powering off an iPhone.

  1. Hold down the lock / power button.
  2. Slide to power off when prompted.
  3. Wait until the phone is off.
  4. Hold down the lock / power button until you see the Apple logo.

iPhone desktop with the icons magnified

If you're having trouble viewing your icons because they're too large, your zoom feature may be enabled.

  1. If the icons are so large you can't reach your Settings, tap the screen twice with 3 fingers.
  2. This will zoom out your screen.
  3. If you want to turn off zoom completely, tap Settings.
    iPhone settings icon highlighted

  4. Tap General.
    iPhone settings menu with general highlighted

  5. Tap Accessibility.
    iPhone general settings menu with accessibility highlighted

  6. Tap Zoom.
    iPhone accessibility menu with zoom highlighted

  7. Swipe Zoom to Off.
    iPhone settings menu with zoom toggle highlighted