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How to Remove a Switch+ from an ecobee Account

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

In This Guide
You'll Learn How To:
  • Remove your Ecobee Switch+ from your Ecobee account.
  • Optionally, factory reset your Ecobee Switch+.
Before We Begin:
  • Have the Ecobee app installed on your smartphone or tablet.
  • Be near the Ecobee Switch+, if you wish to factory reset the device.
Ecobee

1 Remove from Account

  1. Open the Ecobee app.
    Ecobee
  2. Select Switches.
    Ecobee Switches
  3. Select your Switch+ from the list.
    Switches with switch highlighted.
  4. Select Menu at the bottom-left.
    Menu
  5. Select About.
    About
  6. Select Remove Device From Account at the bottom.
    About device with Remove From Account highlighted.
  7. A confirmation message will open, select Remove.
    Conformation dialog with Remove highlighted.

? Would you like to factory reset your Ecobee Switch+ as well?

  1. Yes
  2. No

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In This Guide
You'll Learn How To:
  • Remove your Ecobee Switch+ from your Ecobee account.
  • Optionally, factory reset your Ecobee Switch+.
Before We Begin:
  • Have the Ecobee app installed on your smartphone or tablet.
  • Be near the Ecobee Switch+, if you wish to factory reset the device.
Ecobee
  1. Open the Ecobee app.
    Ecobee
  2. Select Switches.
    Ecobee Switches
  3. Select your Switch+ from the list.
    Switches with switch highlighted.
  4. Select Menu at the bottom-left.
    Menu
  5. Select About.
    About
  6. Select Remove Device From Account at the bottom.
    About device with Remove From Account highlighted.
  7. A confirmation message will open, select Remove.
    Conformation dialog with Remove highlighted.
  1. Press and hold the main button on your Ecobee Switch+ for 5 seconds.
    Wait 5 Seconds
    Echobee Switch+ with main button highlighted.
  2. Wait for the voice prompt to say "Reset to factory settings".
  3. Press the main button again.