How to Reboot a Comcast X1 DVR Box

Introduction

In This Guide
You'll Learn How To:
  • Reboot your Comcast DVR as a first step to troubleshooting.
Before We Begin:
  • Be near your cable box.
Xfinity

1 Reboot Using Help Menu

  1. Press the help menu. Look for the "A" button in the triangle.
    XR15 Remote
    XR15 Voice Remote
    XR11, XR5 Remote
    XR11 Voice Remote
    XR2 Remote
    XR2 Remote
    Silver Remote
    Silver Remote
     
  2. Under Troubleshooting, select Restart.
    Help menu with Restart highlighted.
  3. Select Restart to confirm.
    Restart menu with Restart highlighted.

? Were you able to reboot your DVR?

  1. Yes
  2. No
  3. I can't find the Help button

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In This Guide
You'll Learn How To:
  • Reboot your Comcast DVR as a first step to troubleshooting.
Before We Begin:
  • Be near your cable box.
Xfinity
  1. Press the help menu. Look for the "A" button in the triangle.
    XR15 Remote
    XR15 Voice Remote
    XR11, XR5 Remote
    XR11 Voice Remote
    XR2 Remote
    XR2 Remote
    Silver Remote
    Silver Remote
     
  2. Under Troubleshooting, select Restart.
    Help menu with Restart highlighted.
  3. Select Restart to confirm.
    Restart menu with Restart highlighted.
  1. Push and hold the Power Button on the front of your cable box for 10 seconds.
    Motorola DCH3416, DCH6416
    Motorola DCH3416 with Power button highlighted.
    Motorola DCT3400
    Motorola DCT3400 with Power button highlighted.
    Motorola DCT6208, DCT6412
    Motorola DCT6208 with Power button highlighted.
    Motorola RNG200N
    Motorola RNG200N with Power button highlighted.
    Motorola DCX3400
    Motorola DCX3400 with Power button highlighted.
     
  2. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.
  1. Unplug your cable box.
    Unplugging from outlet.
  2. Wait 10 seconds.
  3. Plug your cable box back in.
  4. Push the Power Button on your remote to turn your cable box back on.
    Power
  5. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.
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