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How to Reboot a Comcast X1 DVR Box

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path by rating it at the end.

Introduction

If your X1 DVR box just doesn't feel right, whether it won't record, won't get a signal, or can't access the guide, you'll need to troubleshoot it. When troubleshooting your Comcast X1 DVR Box you'll need to know how to reboot it. Rebooting it will clear any memory issues and let the DVR start with a clean slate. Restarting your DVR is often the first step in troubleshooting it and often the only step needed.
There are three ways to reboot your DVR box:
  • Use the Help Menu
  • Push the Power Button
  • Pull the Power Cable

Keep in mind, depending when you restart your DVR, your recording may be interrupted. If you're restarting while the DVR is recording, it will disrupt the recording. Already recorded and scheduled recordings as well as preferences will not be lost.

Xfinity

1 How to Reboot Using the Help Menu

If you have access to it, the help menu is an easy way to reboot your DVR Box.
  1. Press the help menu. Look for the "A" button in the triangle.
    XR15 Remote
    XR15 Voice Remote
    XR11, XR5 Remote
    XR11 Voice Remote
    XR2 Remote
    XR2 Remote
    Silver Remote
    Silver Remote
     
  2. Under Troubleshooting, select Restart.
    Help menu with Restart highlighted.
  3. Select Restart to confirm.
    Restart menu with Restart highlighted.

2 Rebooting Using the Power Button

If you can't reach the Help Menu or the Help Menu doesn't work, you can use the button the front of the DVR.
  1. Push and hold the Power Button on the front of your cable box for 10 seconds.
    Motorola DCH3416, DCH6416
    Motorola DCH3416 with Power button highlighted.
    Motorola DCT3400
    Motorola DCT3400 with Power button highlighted.
    Motorola DCT6208, DCT6412
    Motorola DCT6208 with Power button highlighted.
    Motorola RNG200N
    Motorola RNG200N with Power button highlighted.
    Motorola DCX3400
    Motorola DCX3400 with Power button highlighted.
     
  2. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.

3 Reboot by Pulling the Power Cable

If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box.
  1. Unplug your cable box.
    Unplugging from outlet.
  2. Wait 10 seconds.
  3. Plug your cable box back in.
  4. Push the Power Button on your remote to turn your cable box back on.
    Power
  5. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.

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If your X1 DVR box just doesn't feel right, whether it won't record, won't get a signal, or can't access the guide, you'll need to troubleshoot it. When troubleshooting your Comcast X1 DVR Box you'll need to know how to reboot it. Rebooting it will clear any memory issues and let the DVR start with a clean slate. Restarting your DVR is often the first step in troubleshooting it and often the only step needed.
There are three ways to reboot your DVR box:
  • Use the Help Menu
  • Push the Power Button
  • Pull the Power Cable

Keep in mind, depending when you restart your DVR, your recording may be interrupted. If you're restarting while the DVR is recording, it will disrupt the recording. Already recorded and scheduled recordings as well as preferences will not be lost.

Xfinity
If you have access to it, the help menu is an easy way to reboot your DVR Box.
  1. Press the help menu. Look for the "A" button in the triangle.
    XR15 Remote
    XR15 Voice Remote
    XR11, XR5 Remote
    XR11 Voice Remote
    XR2 Remote
    XR2 Remote
    Silver Remote
    Silver Remote
     
  2. Under Troubleshooting, select Restart.
    Help menu with Restart highlighted.
  3. Select Restart to confirm.
    Restart menu with Restart highlighted.
If you can't reach the Help Menu or the Help Menu doesn't work, you can use the button the front of the DVR.
  1. Push and hold the Power Button on the front of your cable box for 10 seconds.
    Motorola DCH3416, DCH6416
    Motorola DCH3416 with Power button highlighted.
    Motorola DCT3400
    Motorola DCT3400 with Power button highlighted.
    Motorola DCT6208, DCT6412
    Motorola DCT6208 with Power button highlighted.
    Motorola RNG200N
    Motorola RNG200N with Power button highlighted.
    Motorola DCX3400
    Motorola DCX3400 with Power button highlighted.
     
  2. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.
If neither the Help Menu nor the Power Button works, you should just remove the power plug from the box.
  1. Unplug your cable box.
    Unplugging from outlet.
  2. Wait 10 seconds.
  3. Plug your cable box back in.
  4. Push the Power Button on your remote to turn your cable box back on.
    Power
  5. The cable box will restart. Allow a few minutes for the cable box to finish starting back up.