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How to Perform a System Refresh Comcast X1 DVR

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Support.com Tech Pro Team
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Introduction

Able to be used every 24 hours, X1 Systrem Refresh is a multi-check, self-help tool that can fix most common account and TV Box issues. Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for about 10 minutes. However, the tool will not delete any preferences, settings or recordings.
If there is an Xfinity TV outage in your area, System Refresh will be unavailable until the outage is resolved. If the outage hasn't impacted your TV service, you can try to resolve your issue by restarting your TV Box.
Xfinity

1 Perform an Xfinity System Refresh

  1. Press the button on your remote control.
    A button on remote
  2. Select the System Refresh tile, and press OK on your remote.
    System refresh tile
  3. Select Refresh Now, and press OK on your remote.
    Confirming the system refresh
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
    System refresh in progress
  5. The X1 Welcome screen will appear after the TV Box restarts.
    Comcast welcome screen
  6. Once the System Refresh has been completed, your TV Box will return to live TV.
    Refresh complete
  7. The System Refresh feature can only be used once within a 24-hour period.
    Recent refresh done

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Able to be used every 24 hours, X1 Systrem Refresh is a multi-check, self-help tool that can fix most common account and TV Box issues. Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for about 10 minutes. However, the tool will not delete any preferences, settings or recordings.
If there is an Xfinity TV outage in your area, System Refresh will be unavailable until the outage is resolved. If the outage hasn't impacted your TV service, you can try to resolve your issue by restarting your TV Box.
Xfinity
  1. Press the button on your remote control.
    A button on remote
  2. Select the System Refresh tile, and press OK on your remote.
    System refresh tile
  3. Select Refresh Now, and press OK on your remote.
    Confirming the system refresh
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
    System refresh in progress
  5. The X1 Welcome screen will appear after the TV Box restarts.
    Comcast welcome screen
  6. Once the System Refresh has been completed, your TV Box will return to live TV.
    Refresh complete
  7. The System Refresh feature can only be used once within a 24-hour period.
    Recent refresh done