How to Perform a System Refresh Comcast X1 DVR

Introduction

In This Guide
You'll Learn How To:
  • Perform a system refresh for your Comcast X1 DVR
Before We Begin:
  • Be near your DVR
Xfinity

1 System Refresh

System Refresh is a multi-check, self-help tool that can fix common account and TV Box issues.

Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for up to 10 minutes. However, the tool will not delete any preferences, settings or recordings. 

  1. Press the button on your remote control.
    A button on remote
  2. Select the System Refresh tile, and press OK on your remote.
    System refresh tile
  3. Select Refresh Now, and press OK on your remote.
    Confirming the system refresh
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
    System refresh in progress
  5. The X1 Welcome screen will appear after the TV Box restarts.
    Comcast welcome screen
  6. Once the System Refresh has been completed, your TV Box will return to live TV.
    Refresh complete
  7. The System Refresh feature can only be used once within a 24-hour period.
    Recent refresh done

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In This Guide
You'll Learn How To:
  • Perform a system refresh for your Comcast X1 DVR
Before We Begin:
  • Be near your DVR
Xfinity

System Refresh is a multi-check, self-help tool that can fix common account and TV Box issues.

Performing a System Refresh will interrupt all X1 TV Boxes and recordings in your home for up to 10 minutes. However, the tool will not delete any preferences, settings or recordings. 

  1. Press the button on your remote control.
    A button on remote
  2. Select the System Refresh tile, and press OK on your remote.
    System refresh tile
  3. Select Refresh Now, and press OK on your remote.
    Confirming the system refresh
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
    System refresh in progress
  5. The X1 Welcome screen will appear after the TV Box restarts.
    Comcast welcome screen
  6. Once the System Refresh has been completed, your TV Box will return to live TV.
    Refresh complete
  7. The System Refresh feature can only be used once within a 24-hour period.
    Recent refresh done
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