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How to Pair Bluetooth Devices to a SkyStream One

Authored by:
Support.com Tech Pro Team
This Guided Path® was written and reviewed by Support.com’s Tech Pro team. With decades of experience, our Tech Pros are passionate about making technology work for you. We love feedback! Let us know what you think about this Guided Path® by rating it at the end.

Introduction

This guide will walk you through connecting a Bluetooth accessory to your SkyStream One.

Skystream One

1 Range Check

The device needs to be within a reasonable range in order to connect.

  • In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
  • Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
    Diagram of Recommended Bluetooth Distance

Try moving the Bluetooth device closer if you have trouble.

2 Pair Bluetooth Device

Helpful tip Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its manual. Check your Bluetooth accessory manual for the correct PIN or passkey.
  1. Click on Settings.
    main menu with settings highlighted

  2. Under Remote & accessories, click on Add accessory.
    settings with bluetooth highlighted

  3. If Bluetooth is not on, click the toggle to enable Bluetooth.
    bluetooth settings with on off toggle highlighted

  4. Place your Bluetooth accessory in Pairing Mode.
    Helpful tip This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.
     
  5. Once your Bluetooth accessory appears in the list, click on it. If prompted for a PIN, please enter that in.
    bluetooth settings with new bluetooth device highlighted

? Were you able to pair your device?

  1. Yes
  2. No

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This guide will walk you through connecting a Bluetooth accessory to your SkyStream One.

Skystream One

The device needs to be within a reasonable range in order to connect.

  • In general, to pair and use a Bluetooth device (like a speaker, headset or smartwatch), the device needs to be within 10 feet of your computer or other device.
  • Some medium and higher-power devices can be farther, up to about 30 feet, but this tends to be for larger devices that plug in or have very large batteries, such as another computer, media streaming device, or a plug-in speaker system.
    Diagram of Recommended Bluetooth Distance

Try moving the Bluetooth device closer if you have trouble.

Helpful tip Some Bluetooth accessories are configured with a PIN or a passkey that is often listed in its manual. Check your Bluetooth accessory manual for the correct PIN or passkey.
  1. Click on Settings.
    main menu with settings highlighted

  2. Under Remote & accessories, click on Add accessory.
    settings with bluetooth highlighted

  3. If Bluetooth is not on, click the toggle to enable Bluetooth.
    bluetooth settings with on off toggle highlighted

  4. Place your Bluetooth accessory in Pairing Mode.
    Helpful tip This process will vary depending on what kind of device you have. Refer to your device's documentation for specifics on how to accomplish this.
     
  5. Once your Bluetooth accessory appears in the list, click on it. If prompted for a PIN, please enter that in.
    bluetooth settings with new bluetooth device highlighted

If your device not on the list of devices:

  • Ensure Bluetooth is enabled on the device you're trying to pair with.
  • Make sure the Bluetooth accessory is charged and powered on.
  • Make sure the Bluetooth accessory is in pairing mode.
  • Move your Bluetooth accessory close (within a couple of feet) to the device you're trying to pair with.
  • Try power cycling both the accessory and device you're pairing it with.
  • If you have any other Bluetooth devices, see if that device shows up while in pairing mode

If your device is on the list but you are unable to pair:

  • Try power cycling both the accessory and device you're pairing it with.
  • Move your Bluetooth accessory close (within a couple of feet) to the device you're trying to pair with.
  • If you are asked for a PIN, be sure you're using the correct pin (found in the user's guide of the Bluetooth accessory)
  • If you have any other Bluetooth devices available, see if you are able to pair with them.